Duke University School of Medicine

Grants and Contracts Administrator

University of North Carolina at Greensboro

*Support the Dept. Head, Undergraduate Studies Director (USD), Graduate Program Director (GPD), and faculty
*Support the GPD and USD by answering emails for their program areas, completing university forms, and helping with tasks as needed for advising and events
*Complete hiring forms for students and faculty
*Assist in onboardng new faculty members including preparing office spaces and providing keys and building access; work with Dept. Systems Administrator to make sure new hires have the equipment they need
* Collect and submit timesheets for hourly employees and serve as Dept. Timekeeper for Payroll Dept.
*Serve as the Human Resources (HR) Liaison and communicate new processes and updates 
*Complete forms for salary changes, grants, and other financial needs
*Order office supplies, software, and computer equipment and complete approval forms as needed for ITS and Purchasing
*Reconcile the credit card report, update the budget, transfer money as needed, track all expenditures, and label all transactions with correct accounting codes
*Communicate with vendors about billing and services
*Organize materials and work spaces and coordinate repair and cleaning services with Housekeeping and Facilities
*Department course scheduler
*Manage dept. calendar and assist Dept. Head with updates and meeting invites
*Help plan graduation ceremonies and events including coordinating catering and set-up/clean-up
*Communicate with Dean’s office regarding hiring and budget
*Have signature authority on multiple dept. and professor funds
*Manage all faculty and student travel reimbursements and make reservations and itineraries for guests
*Hire Graduate Assistants (GAs) including setting up positions in university hire system and creating hiring proposals
* Created and scheduled content for Facebook, Instagram, and Twitter; served as Social Media Liaison for department (2018-2020)

Adminstrative Assistant

Andi Renee LLC

*Helped small business owners to gain clients and grow their businesses during the pandemic by using social media marketing on Facebook and Instagram
*Developed social media calendars
*Wrote and scheduled postings including sourcing photography (either online or from the client)
*Conducted hashtag research and made hashtag lists
*Interacted online on behalf of business owners to increase engagement
*Met with business owners remotely to discuss their needs, future plans, and to report on current metrics
*Used Trello to organize postings and tasks and to share information with clients remotely

Owner and Social Media Manager

Syngenta

*Worked in North America Health, Safety, and Environment Department supervised by Ana Davis
*Maintained North America (NA) HSE Manager’s calendar and set up meetings
*Emailed safety alerts to the regional HSE group and kept up files of safety alerts and findings in NA HSE Sharepoint site
*Worked as the Sharepoint Administrator responsible for adding and updating materials, setting up libraries, and giving or changing site permissions
*Assisted in producing and sending out HSE newsletter
*Made domestic and international travel arrangements for NA HSE manager and the manager’s direct reports
*Responsible for two department purchase credit cards and making purchases on behalf of dept. 
*Reconciled department credit cards and NA HSE manager’s travel card each month
*Coordinated meetings on site and off site including arranging catering, finding venues, and having materials printed
*Helped with PowerPoint presentations and adding charts, graphics, and other information as needed
*Provided administrative support such as correspondence, ordering office supplies, and shipping packages
*Verified invoices with direct reports and process payments, set up new vendors, set up new purchase orders
*Maintained the office environment including printers, sorting mail, and organizing the supply room

Administrative Assistant

The Fresh Market

*Helped start The Fresh Market's first Customer Service Dept. in January 2011 as a department of one that I quickly worked to expand
*Department recognized by CEO with an award for department's contributions to the company's success (2014)
*Answered customer questions and concerns via email, letter, phone, and Facebook
*Researched product issues/questions by contacting merchandising departments and sharing information with customers in customer friendly language
*Created a department Knowledge Base and added new information and edited articles as needed
*Wrote and edited customer response templates for the Marketing Department
*Onboarded new customer service representatives and handled all department training
*Wrote letters on behalf of CEO
* Operated card e-commerce program (order fulfillment, customer follow-up, supply ordering)
*Recorded customer feedback and categorized for company reporting
*Wrote training materials for department
*Met and spoke with all levels of management up to CEO to share customer concerns and department feedback
*Used Microsoft Dynamics (CRM), HQPM, Exact Target on a daily basis to assist customers

Assistant Customer Loyalty Manager

Rockingham County Public Schools 

English Teacher

Guilford County Schools

New Kent County Public Schools

Accomplished Administrative Professional supporting an university department, managing faculty and student needs, facilitating hiring processes, overseeing timekeeping, managing budgets, liaising with university departments and vendors, coordinating events, and maintaining departmental operations.

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