Novikov Restaurant & Bar

Floor Manager

Shanghai Me

Supervised the team and help set up the restaurant

Head Waiter

Il Borro Tuscan Bistro Dubai

Assisted the guests with their wine or sake selection, and serving wines according to the Standard Operating Procedures, while providing a friendly, courteous, and professional service.

Sommelier

Waldorf Astoria Hotels & Resorts

Lobby Supervisor

Relais & Châteaux

Restaurant Manager

One&Only Resorts

Event / Food Beverage Coordinator

Groupe Yannick Alléno

Hostess

LUX* Resorts & Hotels

	Assisted guests with questions and billing issues. Answered phone calls promptly and knowledgeably, ensuring complete and accurate information.
	Provided accurate daily accounting procedures and handling of cash.
	Communicated between all departments regarding relevant issues.
	Communicated information based on the immediate area, services, attractions, and events.

Guest Service Agent

	Used strong communication skills to collaborate with other departments to ensure efficient guest-focused service, and schedule reservations.
	Recognized for ability to handle and resolve confrontational guest situations

Front Office Agent

Dedicated bilingual hospitality professional with over eight years of experience in restaurant management and sommelier roles. 

Certified WSET Level 2 Award in Wines, with proven expertise in wine.

Skilled in leading teams, optimizing restaurant operations, and delivering exceptional guest experiences. 


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