Andrea Quadros M.Eng, MBA (Hons.), MIET, PMP, CSPO, CSM's Linkedin Analytics

Experienced, dynamic, self-motivated, passionate, disciplined, solution driven, hardworking Senior Global Product, Program Manager with a demonstrated history of working across teams globally in the contact center software solution space (Genesys, Cisco, Avaya, NICE, NICE CXONE, Amazon Connect) in the financial services industry, consultancy, software, information technology, telecom and automotive industry for over 15 years. Worked in Program Management, Team Leadership, Consulting and Product Management. Currently working as a Senior Global Product Manager at NICE CXOne .Skilled in Software Requirements, Research Management, Competitive Analysis, analytical thinking, business consulting, conflict resolution, influential communication, vendor management, transformational leadership, process improvement, business strategy, cloud computing (AWS, GCP and MS Azure), Contact Center Technologies (Genesys, Cisco, Avaya, NICE, NICE CXOne, Amazon Connect, Cisco Webex),waterfall, agile , hybrid project/product management ,SDLC & ALM, mergers & acquisitions, program & portfolio management and end user training. Strong product management professional graduated from Bradford University School of Management.