- Designed scalable solutions for EMEA Q2C, cross-unit data solutions.
- Led process improvements and automation efforts, utilizing SPSS.
- Created data visualizations using Cognos Analytics for dashboards and reports.
- Conducted data mapping and mining for actionable insights.
- Managed Geo Metrics KPIs for performance tracking.
- Promoted communication within the Data Analyst team.

Data Analyst

- Strengthened client relationships and improved client loyalty.
- Maximized cash collection, identified disputes, and tracked aged debt.
- Implemented efficient processes and met cash flow targets.
- Served as a focal point for internal projects.

Account Receivable Analyst UKI

- Transferred accounts receivable process to Guadalajara, Mexico.
- Facilitated face-to-face education on iERP (SAP) and desk-level procedures.
- Managed client relationships and cash flow.

AR Analyst for the Caribbean North District 

Trade Machines FI GmbH

- Supported sales with Google Analytics reports and sales calls.
- Modified SalesForce for better data insertion and analysis.
- Executed email campaigns to boost website traffic.

Business Development

Helping to drive client loyalty by making IBM easy to do business with.
Taking ownership of client issues and react with a sense of urgency by focusing on
building client relationship (internal and external), including direct telephone contact.
Maximising Collection Performance to ensure cash flow and support of DSO
objectives
Taking accountability of collection, aged debt, unallocated cash and dispute targets.
Dispute identification and tracking and regular follow up of all cases.
Pre-legal identification of bad debtor cases.
Forecasting when cash will arrive to IBM.

Account Receivable Analyst Middle East & Africa

Ad Hoc Report development globally for internal clients using QMF, Brio/Hyperion, Excel and Cognos.
Global support for recurring reports to insure internal clients had them on time.
Team member of a Migration Project from Brio/ Hyperion to Cognos 10.
Maintenance of reports in Report Studio (Cognos).
Job and event creation in Event Studio (Cognos).

Pons

Contact point for clients and other Patent Agencies world wide both telephonically as well as face to face.
Maintaining clients up to date of future steps to take, fees to pay on timely matter.
Working both with the technicians and client in order to make sure their patent is filed on a timely and efficient way.

Administrative Assistant

Maintaining and improving invoicing process for both Spain and Portugal.
SOX, KCO and KCFR Controls.
Team player in many invoicing projects, especially electronic invoicing for a specific client.

Invoicing Process Leader for Spain and Portugal

Experienced Data Analyst with over 6 years of progressive data analysis and financial expertise at IBM. Proven ability in designing data solutions, process improvements, automation, and data mapping. Adept at cross-unit collaboration and building client loyalty. Seeking remote data analysis opportunities.

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