Client Solutions Manager Lead

Working with the CEE Ecommerce Book of Business, managing the client relationship from a solutions perspective. Focused on increasing the adoption of relevant META solutions and ensuring the highest of standards with respect to technical excellence, across Ecom clients in the CEE region.

Ecommerce - Client Solutions Manager

Handling the Fashion Ecommerce Book of Business in CEE, managing the client relationship from a solutions perspective, helping clients leverage META solutions profitably at scale.

Fashion Ecommerce - Client Solutions Manager

Responsible for Ecommmerce Export Book of Business, managing the client relationship from a solutions perspective, focused on CEE clients that are exporting their business by more than 80%.

Ecommerce Export - Client Solutions Manager

JOBSbnb

Product and Business Development 
-I develop forward-thinking, data-driven analysis and recommendations, which align with the product goals. I create user stories and transform them into non-friction UX. 
-I conduct deep research and propose solid suggestions on the most appropriate development technologies that should be implemented on the web platform, as well as the mobile application
-I identify new business and collaboration opportunities, focused on business growth, via network cultivation
-New verticals proposals (new products) and development, along with the respective add-ons and extensions that should be integrated on the web platform, as well as the mobile application
-Representing JOBSbnb at business events, pitches and interviews

Project Management
-I develop and supervise the project schedule, the detailed project plan, the project scope the time and cost estimate as well as the organizational capacity
-I develop the web platform and mobile application technical specifications documentation, the project risk assessment and perform complete QA testing 
-Supervision of all development requests and troubleshooting challenging operational cases, in co-operation with both in-house and outsource teams
-Supervision, cross communication and coordination of the internal and outsource departments: marketing, creative design, collaborators, back and front end developers, mobile app developers

Digital Marketing
-I design and execute the digital marketing strategy, across all digital channels and operate on a shoe-string budget for both B2B and B2C clients
-I generate original, creative and relevant content, under a storytelling scope, with creative copy-writing and media use
-I design and promote cross channel competitions and campaigns, both organic and paid
-Generating performance reports, analyzing insights and optimizing consistently based on the data 
-Daily monitoring competition and acting based on findings 

Product and Digital Marketing Director

Generation Y - International Interactive Agency

Account management
-I built strong, long-lasting relationships with customers through long-term planning, managing high level requirements and objectives by understanding the client's business
-I developed forward-thinking, data-driven analysis and recommendations that aligned with client 
goals
-I managed the company resources, such as briefing/ coordinating all the marketing, development 
and creative teams
-I constantly created new opportunities within existing clients & up-sold additional services and 
products
-I consulted daily on matters like business strategy and new services, in order to implement the 
digital transformation of businesses

Project management
-Handled custom development requests and troubleshooted challenging operational cases
-Daily managed software development project activities for multiple projects, across all project 
phases, including initiation, planning, execution, monitoring, Q_A, control, and closure
-I supervised all project schedules, detailed project plans, project scope statements and cost 
estimates, the company resource planning, and the organizational capacity
-Responsible Project Manager for the Mobile Application development projects and complex ERP 
integrations

Team management
-I supervised the Customer Experience Department, which consisted of nine Account and Project 
managers and reported straight to the CEO
-Co-created the company culture, policies, and structure, across all functions of the organization, 
as well as the company's exposure and liaising abroad
-Daily coached, mentored and trained the Customer Experience team into the company ethics, 
culture, processes, account management and project management best practices
-Pre-sales presentation to all new client prospects, follow up debriefs, offers' customization and 
deal closure/negotiations

Team Leader of Customer Experience

Webflow

-Designing and implementing social media strategy
-Generating original, creative and relevant content
-Daily monitoring competition
-Designing and analyzing campaigns as well as organic and paid ads
-Creative copy-writing
-Designing and promoting cross channel competitions 
-Generating performance reports, analyzing insights and presenting results to the client
-Sales strategy and business development
-Cross communication and coordination with internal departments: marketing, design, collaborators, back and front end developers

Head of Social Media

MTV Greece

MTV Greece, Nickelodeon, Music 89,2, SnowLand, RISE

Social media management
-Designing social media strategy for each company of the group and aligning it with the respective corporate marketing strategy
-Daily monitoring competition
-Designing and analyzing campaigns as well as organic and paid ads
-Creative copy-writing
-Designing and promoting cross channel competitions 
-Cross promotion among the media of the group
-Cross communication and coordination with internal departments: marketing, commercial, new media, design, artists, collaborators, production, directors, back and front developers, live programming 

Project management
-Project management and Social media management of Snowland.gr, the winter-fun park of Athens (12/2014-1/2015). In charge of the Facebook, Twitter, Instagram and Google+ presence with social media updates daily, relevant original content generation, live concerts coverage, community management, contest design and post promotion
-Project management and Social media coverage of various other projects and events: Eject Festival, MTV New Year’s Eve Party, European Music Awards

Team management
-Managing a social media team of three people, assigning tasks, focus on organic growth via original, creative and relevant content generation in platforms such as Facebook, Twitter, Instagram, Google +
-Weekly performance evaluation reports and analyses of all platform insights and how these translate into social media and business goals

Edilys S.A.

Account management 
-Daily communication and relationship cultivation with multinational clientele: Pfizer, Novartis, Bristol-Myers Squibb
-Managing various –in house generated – projects: corporate identity and conference material design, prints, logos, drug packaging, brand awareness campaigns, e-mail marketing 
-Company presentations to multinational clients, regarding the company services
-Pre-sales preparation: offer customization for each cluster of the company portfolio, sales plan design, evaluation and follow up
-Monthly activity plan and report for all the company products under my direct supervision: 8 magazines, 1 newspaper, 1 website and six newsletters
-Conference coordination

Administration of the company portal 
-Pre-sales preparation: customization of offers for each cluster of the company portfolio and follow up
-Google analytics based traffic growth management, SEO (blog, keyword research), Google campaigns (AdWords)
-Weekly sales report 
-Article editing and portal content management and development
-Brand management and development 
-Designed and implemented a specialized platform within the portal to legally advertise prescribed drugs to various medical specialties 

Social media management 
-Designing social media strategy for all platforms
-Generating original and engaging content 
-Community management and relationship cultivation with fans/ followers to promote the desired brand image
-Facebook campaigns (organic and paid) and creative copywriting

Account and Marketing Manager

Synergy Project

Co-working space

-Event management
-Promotional-raise awareness campaigns 
-Social Media management 
-Marketing strategy design and implementation 
-Brand management and development

Community Manager

Municipality of Athens, Digital Analysis and Communications Dpt

Everyday Issue Management Organization of the Municipality of Athens

-Citizen complaints management
-GIS mapping
-Municipal coordination
-Business plan development

Assistant Manager

The proven track record demonstrates a high caliber executive, MBA and MSc in Marketing holder, with over a decade of expertise in complex large-scale, international e-commerce, Software, and Marketing projects. 

Shaped by a variety of fast-paced business environments, working alongside global industry leaders. High-quality personal traits such as a methodical approach, diplomatic leadership abilities, perseverance in troubling situations, as well as practical problem-solving. Entrepreneurial by nature, focused on delivering value, via a consultative approach and an always-on forward business thinking.

Combining top-notch academic and business background, and hands-on experience in positions such as Co-Founder, Account/ Project/ Product Management, and Marketing Management/ Consultation. Competence in building trustworthy and long-lasting relationships with partners and C suite, and leading teams and cross-functional teams to accomplish highly demanding goals.

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