Microsoft

	-Created Document Control system in SharePoint 2013. No system had existed previously.
	-Created workflows (non-code), templates and libraries
	-Worked with teams in UK, Redmond and India (HelpDesk)
	-Initiated Quality (Plan Do Check Act) and Continual Improvement policies.

SharePoint Analyst (Contract)

GlaxoSmithKline

	Helping IT business units migrate knowledge into centralized knowledge base.
	Capture and create Best Practices
	Liaison between business units and IT Help Desk
	Provide(Global) training via LiveMeeting
	Heavy Lotus Notes, Excel and SharePoint usage

Service Knowledge Management Analyst

Talecris Biotherapeutics, Inc.

Administration of Database for LMS (Learning Management System).  Ensuring information accuracy in Learning Management System. E-Learning Tool Administration.

LMS Administrator

Nitronex Corporation

-Helped Personnel find relevant knowledge by instilling discipline in the document control system (MasterControl 7.0).

-Instilling Knowledge Management tools, such as wiki (DekiWiki) into workflow processes

Quality Specialist /Document Control

AICPA

-Helping revive Knowledge Management program in SharePoint 2003
-Writing process documentation

Knowledge Manager/Project Coordinator

INC Research

-Acted as HelpDesk for entire organization during eTimesheet roll out.  Coordinated helpdesk tickets over three Help Desk offices. 
-Created on-line surveys (SurveyMonkey) to obtain feedback from employees  and investigators (Doctors) for continual improvement of tools and interest in Clinical trials.
-Worked on Skills inventory database using MS Excel, Survey Monkey and SQL database.

Project Specialist

-Successfully met time-compressed deadlines to go “gold” (Release). -Collaborated with developers to solve problems.

Websphere (5.02) Software Tester-Contractor

Successfully passed Lead Auditor exam to gain Lead Auditor Certification.
No major non-conformances were issued by external auditor during tenure. Ensure compliance to ISO and internal standards.
Participated in continual improvement of audit process.

ISO-9000 Lead Internal Auditor-Contractor

Borg Warner Automotive

-Oversaw the hard-copy to soft-copy conversion of documentation.
-Was a part of the successful audit to achieve QS-9000 Certification.
-Created Portal database for Quality Management.  Search time for answers was reduced significantly.

Lotus Notes Developer / Document Control Coordinator

Quintiles

-Utilized Microsoft Project and Access to track process of Y2K project.
-Heavy use of Excel to create spreadsheet to be used by Y2K Americas Management team. Was driving force for creation of Lotus Notes Project Management Database for Quintiles Americas Y2K project. I obtained user requests and helped create database with help of a developer.  I was also the DBA for this database. 
-Created MS Project time line and MS Access database to document my assignments to completion.

Project Administrator - Contractor

Knowledge Worker looking for exciting opportunities to help with people, process and technology in the RTP,NC

Help organizations use Knowledge Management to benefit both employees and customers in meeting and exceeding their goals.

Specialties: Helping organization utilize people, process, and technology to solve problems and create new exciting oppportunities.

Taplio

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