lululemon

IDEA Manager (Inclusion, Diversity, Equity & Action) - Australia/New Zealand

Inclusion, Diversity, Equity & Action (IDEA) Manager AU/NZ

Telecommunications Industry Ombudsman

Developed EDI & implemented Wellbeing strategy
Led Workplace Gender Equality Agency (WGEA) and Reconciliation Action Plan (RAP) and implemented engagement opportunities
Reviewed policies and practices that demonstrate effective employee recruitment and retention
Project managed organisation engagement strategic measures through Pulse and Engagement surveys
Alignment of EDI & Wellbeing and business objectives
Revised Equitable recruiting and retention practices 
Completed reporting of diversity metrics across the business
Partnered with People Leaders to drive implementation of EDI & Wellbeing strategies, program, and policies
Promoted a diverse workforce and fostered an environment of inclusion, belonging and safety
Collaborated with communications team to promote with external members through forums and newsletter in creating inclusive and accessible services
Established and steward employee resource groups (ERGs) to leverage and strengthen organisation culture 
Guided the employee diversity needs and issues to continually strengthen courageous conversations and psychologically safe, open, collaborative, and inclusive culture
Reviewed exit interview data for diverse talent and specific EDI & Wellbeing related issues
Managed and fostered relationships and networks with external partnerships and key diversity organisations.

 Lead - Equality Diversity Inclusion & Wellbeing

Australian Industry Standards

Industry Skills Manager – ESI Generation and Gas Supply
Product Owner and Project Manager of National Training Packages
Built external partnerships Federal and State Government stakeholders
Increased the visibility of Diversity & Inclusion initiatives in workforce planning
Led projects increasing the visibility of women in the energy workforce
Project managed the re-developing a training program specifically targeted towards remote area communities, including Aboriginal and Torres Strait Islander people
Implemented Wellbeing strategy and wellness program.

Industry Skills Manager

Cleanaway Waste Management

Instituted retention process improvement systems across multiple sites in Australia.
Lead change management processes to improve customer acquisition and reduce attrition
Increased liquid waste sales resulting in a growth in revenue by 260%p.a.

Project Specialist

Lumo Energy

Developed bespoke modules to enhance the customer experience for the culturally and linguistically diverse (CALD) customers.
Embedded dispute resolution practice and process improvement tools for complaint management
Supervised training and coaching sessions to maximise the performance of the sales (commercial and residential), credit management and customer service departments.

Senior Customer Quality Coach

ServiceIQ

Developed a Strategic Learning Engagement programme to increase qualification achievement amongst minority groups to support New Zealand Government directive. 
Implemented continuous improvement cycles to resolve potential future barriers for learners.

Moderation and QA

Retail Institute

Project Management to develop training products for cross-sector industries. 
Represented the organisation at educational forums ranging from Qualification reviews, Quality Assurance and Maintaining Consistency in Assessment Practice. 
Designed customised FMCG assessments practices to exceed the organisation's KPI's.

Project Manager & Assessor

Skills Team

Program Manager
Delivered on-site vocational training programmes to a range of clients from event management, electronic, energy, health care, charity and finance related industries.
Relationship Management with key accounts and clients.
Instructional Designer

Corporate Trainer

Subscription Marketing ltd

Implemented induction training modules and quality assurance standards.
Authenticated customer insight data for clients.
Forecast sales trends for clients during print and television media promotions.

Broker Floor Manager

Mentored and developed call centre managers with customised coaching sessions to achieve their individual KPIs and team goals.  
Implemented succession plans and advised managers on Talent Management initiatives.
Established an internal Pasifika networking group to raise engagement and awareness strategies

National Specialist Coach and Quality Assurance

Helping people by supporting heavy lifting of Diversity, Equity & Inclusion | Wellbeing & Mental Health | to be good humans

My career has consisted of working in several public and corporate environments. My international experience has included roles in Project Management, Corporate Wellbeing Strategies and Mentoring programs.
I volunteer my time to work with Inclusion and Diversity groups to raise their visibility and champion 
 mental health awareness in the workplace.

I was so fortunate to be included in #RugbyAustralia #partOfMore series. To share my story has been a positive experience and I hope this continues to help people struggling to be who they are. 
#inclusion #diversity #mentalhealth #teamwork #raisingawareness  #LGBTIQ+ #teammates #humanrights

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