Reserve Bank of New Zealand

As a Technical Systems Adviser at RBNZ, I am a highly motivated and results-oriented individual with a proven track record of success in the financial services industry. I am skilled in working with a variety of stakeholders and I am able to effectively communicate complex technical information to both technical and non-technical audiences. 

My primary focus is on payment systems operations, changes, and business continuity. I engage with customers and stakeholders at various levels to drive constant improvement and support the strategic delivery of automated platforms and business software outcomes. I am also experienced in business process analysis and change management.

Accountabilities
•  Champion constant improvement and support the teams’ delivery of the outcomes that we require.
•  Engage with senior management and external industry groups with appropriate levels of information for strategic direction.
•  Service level integration with all stakeholders, technology teams and solution providers.
•  Being actively involved in operational support team outcomes, change management and business process workflow development.
•  Mentoring others to deliver and engage on the journey.
•  Taking ownership of projects – driving actions, measuring and reporting on risks, issues and budget changes.
•  Request, review and consult on proposals, define project scope and statement of work requirements for delivery.
•  Develop core systems and manage process changes through vendor and team engagement through POC implementations and testing outcomes.

Achievements
• SWIFT systems administrator, specialising in core payment systems and 3rd party integrated systems.
• Mentoring team members to enhance delivery capabilities and engagement.
• Managing projects, driving actions, measuring, and reporting on risks, issues, and budget changes.

Technical Systems Adviser

As an experienced Business Analyst at RBNZ, I have a strong understanding of payments systems and the role they play. I am skilled in the design, development, implementation, and maintenance of of RBNZ's payments systems and collaborate with stakeholders, such as banks and financial institutions, to ensure the smooth operation of payment systems, contributing to economic growth and financial stability in New Zealand.

Accountabilities
• Provide technical advice and support to RBNZ's business units, offering guidance on technology usage, troubleshooting technical issues, and implementing new technology solutions.
• Ensure the security and compliance of RBNZ's systems by developing and implementing security policies, conducting regular assessments, and adhering to relevant regulations and standards.
• Design, develop, and implement new payment systems and features while maintaining, troubleshooting, resolving issues, and upgrading existing systems.
• Offer support to banks and financial institutions in utilizing RBNZ's payment systems.
• Stay updated on industry trends, best practices, and conduct research and development on new payment technologies.

Business Analyst

The New Zealand Institute for Plant & Food Research Ltd

Provided technical support to researchers, scientists, and staff members. Responsible for answering inquiries, troubleshooting problems, and delivering training on software and hardware. Additionally, I played a crucial role in maintaining and upgrading computer systems, networks, and other IT infrastructure.

Accountabilities
• Pivotal customer service and support lead, reporting directly to the Manager of Customer Services under the CIO.
• Served as the key technical lead for the Auckland desktop support team.
• Developed, implemented, and supported VMware Service Manager, the helpdesk system used within the organization.
• Acted as an internal liaison, collaborating with Infrastructure Services, Projects, and Business Solutions teams.
• Provided specialized support for hardware and software-related issues.
• Established and nurtured relationships with external vendors such as GE, Roche, Vodafone, Datacom, and Axon/Dimension Data.
• Supported 17 regional and international sites, ensuring smooth IT operations across various locations.

Support Analyst

Unitec Institute of Technology

Helpdesk Analyst

Dun & Bradstreet Australia and New Zealand

Experienced Technical Systems Adviser/Project Manager specialising in Agile methodologies & techniques, with end-to-end delivery responsibilities of Systems & IT projects, from strategy to implementation and service. Skilled at translating business needs into technical requirements that support delivery across all levels of an organisation.

Strong skills in business process analysis & improvement through the application of technology solutions to enhance customer & employee satisfaction within large organisations including Information Technology, Banking/Finance Services industries.

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