Andrew H.'s Linkedin Analytics

Motivated, curious, self-directed, and team-minded Digital Customer Success and Onboarding leader with 5+ years experience driving customer empowerment and operational excellence. Proven history of success retaining high-value customers, training/upskilling teams, and building processes and playbooks to streamline and codify operations in everything from Series A startups to Fortune 500 monoliths. Designed, launched, and led a cross-functional team lifting all aspects of a Digital Success and Onboarding program in concert with Community, Product, Marketing, Dev, and Learning Design teams to a global user base. A decisive, risk-tolerant builder on a Sisyphean search for “better”, my superpower is building systems and worlds leveraging user behavior customer stories, and internal data to add value for my customers at all points of the customer journey -- while capturing data critical to a better org-wide understand customer lifecycle.