Pipefish Pty Ltd

• Develop test cases based on the details provided in user stories (e.g. the story details and in particular the acceptance criteria). 
• Execute tests based on the test cases in the user stories. 
• Raise defects
• Create a test summary at the completion of each fortnightly sprint• Develop test cases based on the details provided in user stories (e.g. the story details and in particular the acceptance criteria). • Execute tests based on the test cases in the user stories. • Raise defects • Create a test summary at the completion of each fortnightly sprint
Skills: ServiceNow · Scrum · Quality Assurance · Agile Methodologies

QA Tester (@Queensland Health)

• Develop test cases based on the details provided in user stories (e.g. the story details and in particular the 
acceptance criteria). 
• Execute tests based on the test cases in the user stories. 
• Raise defects
• Create a test summary at the completion of each fortnightly sprint

• Responsible for the definition and delivery of client business requirements on the Queensland Health ServiceNow platform for each sprint.
• Work with client representatives to elicit and define requirements.
• Contribute to design and ensure desired outcomes are achieved by building the story backlog.
• Develop stories and associated acceptance criteria.
• Work with the client to understand and prioritise the backlog.
• Engage with customers to demonstrate and confirm implemented solutions.

Business Analyst (@Queensland Health)

Responsible for coordinating all quality assurance testing activities of the development team and user acceptance testing (UAT) team of the Tabcorp ServiceNow instance

Deliver testing services for new releases going into production in two-week sprints using agile methodology with a high degree of thoroughness; Widely recognized for high-quality work

Communicate between business stakeholders and developers to evaluate whether issues identified are true defects, incorrect expectations or new requirements

Lead and chair the fortnightly Sprint Review and Sprint Retrospective meetings with a focus on clear communication and people skills to keep reviews productive and progress the team towards its goals

Chair product stakeholder and SME UAT information sessions

ServiceNow Knowledgebase article creation

Quality Assurance Test Lead (@Tabcorp)

Responsible for coordination of testing activities both within the development team and UAT testing of the Rio Tinto ServiceNow instance. With a new release going into production every two weeks using agile methodology.

Testing changes, noting errors and liaising with developers to resolve them

Chairing the fortnightly Sprint Review meeting

Coordinating all testing in the lead up to the upgrade of the ServiceNow instance

Test Coordinator (@Rio Tinto)

Responsible for managing IT relationships between Rio Tinto and multiple BPO (Business Process Outsourcing) partners worldwide including IBM and Accenture.

Representing the Citrix upgrade project team at multiple meetings and forums

Preparing and presenting reports to senior management

Service Manager

Public Safety Business Agency

Undertook quality assurance role for all change activities ensuring that proper impact analysis, risk assessment, technical mitigation and business continuity aspects were accurate and relevant
Managed the change advisory and approval process including all negotiations with business representatives and senior management, including presentations and chairing board meetings
Approved changes that met all change procedure requirements and endorsements
Supported teams in achieving greater maturity in the change management process

Change Manager

Creation of Problem Tickets for Repetitive Incidents	
Reviewing progress  and  results  of  Problem  Tickets  with  client  and  senior management
Apply Information  Technology  Infrastructure  Library  (ITIL)  framework knowledge
Coordinate and facilitates problem resolution by engaging  a  variety  of  support teams
Facilitate communication with clients, team members, suppliers etc. to ensure the actions and changes which may affect them are known
Review and Identify Problems from Incidents working with Incident Management team
Investigate Problems through to resolution

Principal Problem Manager

Queensland Fire and Emergency Services

Coordinated and promoted ICT incident and problem management activities across Information & Communication Systems branch
Managed any ICT Incidents that had a major impact on operations during business hours
Provided a hand-over to the after-hours on-call escalation manager of any ongoing incidents
Wrote detailed, concise incident reports at the request of Senior ICS Operations Management including incident reviews and post incident review action plans
Managed the incident and problem management framework and processes within ICSystems
Conducted problem analysis sessions, managed the post incident review action plan, and communicated progress on action items to internal and external stakeholders
Provided high-level knowledge and ability in delivering excellent ICT services to customers

Manager, Incident & Problem Management

Quality Assurance Testing Professional (ServiceNow), well-versed in ITIL and agile methodologies with over 20 years experience in Information Technology. Enjoy the challenge of solving complex issues and working alongside development teams and clients to deliver quality products. Effective listener and communicator with strong interpersonal skills. Enjoy collaborating with individuals to create productive teams and works well independently. Remote work experience.

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