Andrew Lekakeny Kiserema's Linkedin Analytics

I am a dynamic and forward-thinking Customer Service & Communication Professional with over 8 years of experience driving exceptional customer experiences, business growth, and strategic communication across diverse sectors. With a solid academic foundation—Bachelor of Arts in Communication & Journalism, Associate of Arts in Mass Communication, and Diplomas in Journalism & Media Studies—I bring a deep understanding of storytelling, public engagement, and customer behavior. My career journey has equipped me to expertly design and coordinate customer-centered programs, manage escalated issues with empathy and tact, and drive client satisfaction through innovative strategies that retain loyalty and boost revenue. Beyond customer service, I wear the hat of a Communication Specialist—crafting content strategies, managing multi-platform social media campaigns, writing press releases, and producing newsletters that inform, inspire, and influence. My experience spans corporate, nonprofit, and community sectors where I’ve implemented media outreach and storytelling frameworks that amplify impact. I am known for being efficient, results-oriented, and always maintaining a positive, professional attitude—even under pressure. I thrive in environments that demand versatility, clear communication, project management, and a people-first approach. Let’s connect if you're seeking someone who can: Elevate your customer experience strategy Coordinate communication campaigns with measurable results Resolve complex service issues with grace and efficiency Manage cross-functional projects and align them with your business goals I'm always open to new opportunities to collaborate, serve, and grow. DM me here on LinkedIn or reach out via [email protected].