Ellivate Consulting

Principal Consultant Ellivate Consulting

ORBYT

Start up SME Bank that I am assisting in preparing to go to market. Area’s I am advising on are Distribution, Products, Strategy, Financial Modelling, Banking Operations and Governance.

Executive Consultant

Police Bank Ltd.

Executive General Manager Retail

Chief Member Officer

Acting Chief Executive Officer

Yellow Brick Road

General Manager Lending

Aussie

NSW/ACT State Manager

Bankwest

Head of East Coast, Rural & Regional Banking

Head of Strategy & Operations, Rural & Regional Banking

Head of Private Bank

Commonwealth Bank

Head Of BW Financial Advice

I am an insightful and proactive banking professional with over 34 years’ successful experience in senior roles.

Understanding the True Value of Customer Experience in Organisational Growth

Have you ever pondered why some organisations seem to soar effortlessly, while others struggle to maintain their ascent? The differentiator is often the customer experience.

At the heart of every successful business lies a relentless focus on fostering a superior customer experience. It's not merely about the product; it's about how users feel, interact, and evolve with your service. A stellar customer experience cements loyalty, enhances satisfaction, and significantly boosts word-of-mouth referrals.

1.     Personalisation is paramount. Tailored experiences resonate more with customers, encouraging engagement and long-term custom.
2.     Feedback is your compass. Regularly soliciting and acting upon customer feedback ensures your product or service evolves in alignment with customer needs.
3.     Support should be swift and effective. In the digital age, users expect quick resolutions to their concerns. How well you address these can make or break your relationship with them.

In essence, prioritising customer experience is not just beneficial; it's crucial for scaling in this competitive market. Enhanced engagement, loyalty, and advocacy are just some of the rewards waiting for those who heed this advice.

The journey towards excellence in customer experience might be continuous, but it’s one that promises unparalleled growth and success for organisations willing to commit to it fully. Let’s put our customer at the forefront of what we do – after all, their success is ours too.

#customer #customercentric #customerjourney #service

Andrew Rasby

Revolutionise Your Board Report Now!
Ever considered the power your board report holds?
Does it strategically highlight opportunities, manage risks and combat threats? Or is it merely a formality, skimming over issues without concrete, actionable insights?
Scroll through the carousel below to discover how to equip your report with the teeth it needs to make a real impact:
Ready to elevate your board report game?
#boardreport #reporting #strategy #leadership #governance

Ace your board report

Board Reports: The Key to Informed Decisions for Your Organisation

Crafting strong board reports is essential for effective governance and strategic decision-making. In this article I dive deep into the world of board reports, unpacking their purpose, key components, and best practices for creation and presentation.

Here's what you'll learn:

- The different types of board reports and their purposes
- How to identify key metrics and data for impactful reports
- Tips for crafting clear, concise, and informative board meeting reports
- The importance of financial reporting and data analytics in board reports
- Best practices for streamlining the board reporting process and fostering transparency

Ready to take your board reports to the next level? 

#governance #boardreports #leadership #decisionmaking #strategy

Andrew Rasby on LinkedIn • 11 min read

Board Reports – What’s important to a Board

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