Revolution Retail Systems, LLC

Manage key customers and channel partners while working directly with Sales, Operations, and Engineering. Establish project scopes of work for customer requests and facilitate changes to promote and maintain customer satisfaction. Provide presentations to existing and potential customers explaining the operation of their equipment and applicable services offered.

Customer Integration Manager

Responsible for technical presentations to prospective clients, demonstrating the benefits of automation. Understand customer requirements, collaborate with sales team and provide sales support. Oversee multiple regions and different markets within North America. Perform customer site assessments, deliver sales presentations, and support customer trials. Lead tradeshow representative working closely with marketing and engineering team to better develop products based on customer feedback.

Sales Engineer

Provide installation, training, and promotion of cash management tools for high revenue retail accounts. Manage new staff onsite during new hire onboarding period, as liaison between management and clients. Develop, modify and refine client customization processes as needed. Manage budgeting and expenses, and act as third party logistics coordinator for financial institutions. Manage business development in Canadian Market and present Webinars for Tier 1 banks in North America as lead Trade-Show Representative.
• Leadership: Oversee new employees, and ensure suppliers received pertinent deposit information in real time.
• Management: Led training for over 200 retail front line clients as well as management teams, and managing software.
• Accomplishments: Increase unit sales utilizing cutting edge marketing methods, and key influencer in multi-million dollar sale.

Project Manager

Manage on site training and operations support of automated cash handling machines at client locations. Direct customer service to clients across the United States resolving any software or hardware issues. Lead installation and training of products /services to large groups at each client location.
• Customer Satisfaction: Provide excellent customer service, with focus on retention and continued growth of services.
• Management: Team leader and trainer, traveling across the country to inform and promote the product/services.
• Accomplishments: Lead efforts to improve market share and train over 300 front end users as well as management.

Product Specialist

Brinks Inc.

Developed and directed marketing strategies centered on customer retention, email marketing, on-site partnerships and promotions as member of product team. Oversaw and optimized inventory management, forecasting and reporting. Managed customer service and retention efforts.
• Process Improvement: Conducted research regarding inventory supplier costs for an RFI for the potential outsourcing of a new uniform supplier.
• Customer Service: Provided inbound and outbound customer service for product information, order processing, and return/ exchanges and collections.
• Accomplishment: reducing the costs with existing supplier by 30% and savings $56K over a 10-month period.

Logistics Coordinator

My areas of expertise include new product implementation, project management, and customer integration. I bring strong leadership and communication skills to any situation. I am adept at leading team development efforts, as well as managing logistics with significant experience in the North American market.

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