APC Services

Administrative Manager

ServiceSource

•	Processed request that was sent by sales rep  
•	Create Contracts and liaised with the field sales rep
•	Amend Contracts as per requirement
•	Merge contracts and services

Sales Support Coordinator

Ingram Micro

•In charge of the consumer division for the Australian support (Off-Shore)   
•Manage internal and external KPI, performance, strategy and Operations of Consumer Department
•Managed relationships with key customers to ensure business continuity
•Supervised, trained and coached junior executives on Consumer role, Operational
 Established new processes and identified processes for improvements
•Monitored and implemented service levels to ensure Client satisfaction
•Approving special returns (RA) from beginning to end of process   
•Approving special pricing for sales and promotions. 
•Employ CSR’s and train them to fit their respective role.
•Approving Leave and tasks planning during holidays.
•Ensure that CSR’s are well versed on the process change and assist them on a one to 
 one basis  
•Report to Operations Manager in Australia on work progress and issues
•Led special projects for job transition from Malaysia to Philippines. 
•Ensured that the during SAP implementation there was not much effect on SLA’s   
•Held WebEx meetings with Operation Manager and Product Managers, on a weekly basis 
 for update on special pricing and Malaysian team progressions  
•Monitored all transactions that were placed by the CSR Team  
•Tracked weekly and monthly consumer report

Senior Customer Service Team Lead

Customer Service Representative

Specialising in Consumer devision Management and administrative Management 

Andrew ±60102337791

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