Atera

Customer Success Manager

Remotion: LinkedIn Ads Agency

Campaign Manager

Connecteam 

Connecteam is the employee management app that connects everything a business needs from field to office, all in one place. From massive Enterprises, small businesses, and every mom-and-pop shop around, hundred of thousands of people worldwide choose Connecteam to connect their staff, manage day-to-day operations, and drive their business forward.

We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage and run their deskless workforce. We understand how complicated running a business is and we’re here to help companies drive operational efficiency, gain business oversight and improve employee experience and engagement; all with one affordable tool that meets and exceeds today’s expectations for user experience in 2022.

•	Helped build and shape the Mid Market team as the second CSM in the department.
•	Held the title for largest upgrade for 9500% increase.
•	managed the implementation process for Mid Market clients.
•	Lead online webinars, consultations and on-on-one demos to educate customers on the product and its features. 
•	Partnered with Sales and Product teams on upsell, cross-sell and expansion opportunities..
•	Worked on product teams to improve the features and meet our clients needs.

Enterprise Customer Success Manager

Jonathan Adler

•	Provided customized service by selecting and recommending products according to customer requirements, increasing profitability 30%.
•	Built and maintained relationships with clients, focusing on customer satisfaction and retention.
•	Point of contact for VIP private customers.
•	Supervised a team of 7, setting and analyzing KPI’s, and prioritized and distributed workflows.

Store Manager

Crate and Barrel

•	Managed a staff of 52, which included sales training workshops, payroll, store budgets, scheduling and inventory.
•	Increased customer loyalty by 17% via tailored events. 
•	Developed and tracked key business objectives for sales, regularly reviewing progress.
•	Ensured customer insights were communicated to internal teams.

Lord & Taylor

•	Increased sales by 63% with a rebranding of the department collateral, office space, and service offers.
•	Presented seasonal trends with partnership opportunities resulting in an additional $500K from repeat customers.
•	Styled celebrities such as Taylor Swift, the musical cast of Kinky Boots, and others for red carpet events.

Personal Shopping Manager

Toys"R"Us

•	Generated $1M new revenue by introducing bulk sale opportunities.
•	Created expo event series that was adopted nationally featuring brand specials.
•	Earning promotion within 3 months after successfully developing and implementing personalized catalogs for customers.
•	Built relationships with internal and external partners to support business outcomes.

Baby Registry, Personal Shopping and Corporate Sales Manager

Transforming ideas into compelling words that resonate with audiences. I strive to craft impactful and persuasive content that drives results and helps businesses thrive.
•	Fluent English
•	Brand Advocate & Ambassador
•	Customer Service Excellence
•	Problem Solving

Taplio

Andrew Friedman's Linkedin Analytics

Andrew Friedman

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