Sangoma

Regional Channel Sales Manager

Calero-MDSL

Channel Account Director - Central US

IntelePeer

Our purpose built communications platform as a service empowers the Enterprise. Modernize and align your business with how the world now communicates. Our No Code Low Code Visual designer makes short work of creating and deploying automated customer experiences and workflows. Now seamless omni-channel interactions are fast, easily, & affordable. Integrations, Open APIs, Automation, and Natural Language Capabilities like speech to text, text to speech, sentiment, tonality, and translations are all included. Your SHORT Code becomes a SMART Code with CPaaS. The market has moved, modernize with CPaaS and move beyond basic communications.

National Channel Director, Strategics

Channel Manager - North Central

Five9

Enterprise Sales Director - Midwest

Sr. Enterprise Field Account Executive

Sr. Regional Account Executive

NICE inContact

District Sales Manager

NICE Systems (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com.

Enterprise Account Executive

Genesys

Genesys is a leading provider of customer engagement and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.

At Genesys, I manage all Customer Experience software and Cloud sales such as IVR, Routing, Reporting, Multi-Channel, Screen Pop, Proactive Outbound, Predictive Analysis, Call Recording/Screen Recording, Quality Management, Workforce Management, Speech and Text Analytics, Back office Workload Distribution, etc.

My focuses are through direct relationships as well as a high-touch channel centric model.  My passion drives the ability to help new and existing clients achieve an enhanced experience for THEIR customers.  I provide a complete strategy so the overall results are achieved.

2014 Genesys Presidents Club

Regional Account Executive

Avaya

At AVAYA, I manage hardware/software sales which include but not limited to:  Data Networking, Unified Communications, Contact Center, IVR, WFO/WFM/CRQM, CRM Integration, SIP/IP-PBX, Desktop/Room based Video, and Virtualization.

My efforts are through a direct relationship and a high-touch, channel centric model.  I support the channel environment, while still driving direct business. My focus is on building relationships with new and existing clients, while growing market share within my module.  The end results provide a complete strategy to the end user customer.

Named Account Manager

PAETEC

My role as an Account Executive at PAETEC was to drive net new business working with business partners selling our WAN, LAN, and Software solution sets.  I professionally acquired net-new customers throughout Minnesota.

Sr. Account Executive

Professional sales executive, that demonstrates driving multimillion dollar revenue growth in highly competitive markets.  Experienced in delivering sound solutions based on initiatives.  Desire to build long lasting relationships with customers.  Exhibits reliability, completes assignments in a timely matter, quick to learn and extract information, and contributes as a teammate.  Surpasses set goals and activity levels.  President's Club Winner.

Specialties:
Contact Center/CCaaS
IVR - Self Service
WFO (WFM, CR, QM, Speech Analytics)
Cloud
CRM integration
Unified Communications
Voice Over Internet Protocol
Session Initiation Protocol
Network switching and routing
Wireless Local Area Network
Salesforce.com
Wide Area Networks
Data Center

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