Newfold Digital

Responsible for bringing strategic initiatives to life that support the eighteen brands in our portfolio of web solution companies
• Delivered an API-based WordPress plugin license validation tool, saving us an estimated 4 million dollars annually while enabling our 18 portfolio brands more time to focus on customer-facing initiatives
• Prepared a legacy brand for sunsetting by cutting monthly operational costs by 50% and increasing average monthly revenue by 12% with zero headcount reduction, making it operationally profitable as we closed it down
• Guided global brands based in India, Australia, and Brazil through launches of our WooCommerce product offering, contributing to the 18% global active store growth that WooCommerce experienced in 2023

Senior Product Manager

I find ideas, grow them, and push them through into reality to drive our software forward. My contributions have helped grow our ~$60MM business line revenue over the past four years, most recently by 20% delivering the majority of our distinct enhancements with multiple industry awards along the way. Ask me about: Our global 200+ person development team across 17 sprint teams, my work with global enterprise-level customers, leading international user groups, leading our natural language processing feature introduction, creating our development workflow in Jira, API creations, conceptualizing and creating our predictive analytics tool creations, framework migration achievements, external systems integration expansions, sales process efficiency improvements, and user workflow process improvements. My contributions have resulted in the recognition of our solution as an industry leader in the order-to-cash software space. Gartner recently recognized GETPAID as a leader in their Magic Quadrant assessment.

Product Manager

I design the next version of our software products.
A few of the things I did:

Feature Creation: Gathered feedback from our customers and internally about pain points and value-add opportunities in order to design solutions that meet the needs of short-term deal closures while enhancing the overall value of the software solution for all customers.

Release Management: Leading organization of our development timelines balancing strategic initiatives, customer commitments, bug fixes, internal training, and customer feedback cycles.

Early Adoption Program: Lead our early adoption program of new software releases working with customers directly to create and implement new features of the software for our strategic-partner customers. 

Customer Focus Groups: Lead in-person and virtual discussion forums about the design of new features to drive innovation. Found solutions to benefit specific use cases that also address the larger customer base solution desires. Effectively communicated these designs with customers to execute multi-million-dollar upgrades/expansions to new versions of the software.

Agile Backlog Management: I prioritized our agile backlog by balancing short-term needs with long-term ones.  

GETPAID Mobile App: I conceptualized the solution and executed it with a lead developer successfully launching it in iOS and Android app stores and administered the accounts. 

SFDC App Exchange App: I conceptualized the solution and executed the successful deployment with our development teams into the SFDC App Exchange and administered the solution.

Product Analyst Level 2

SunGard Financial Systems

GETPAID is the world’s number one contact management system for efficiently turning sales into cash. I worked directly with our customers and product developers to improve our software, allowing our customers to maximize the intrinsic value of their corporation. Consistent, exceptional performance reviews from executives and customers resulted in the continual growth of my responsibilities.

Business Analyst

Excelled in a six-month rotational program focused on SunGard’s AvantGard suite of treasury / receivables / payments solutions. Topics range from service delivery, technology, IT infrastructure, hosting services, sales/marketing introduction, and industry-specific topics such as compliance, regulatory concerns, risk analysis, cash forecasting, cash flow generation, banking connectivity, financial messaging, SWIFT adoption, and the use of virtual cards.

Graduate Consultant

Quiet Town Group

•	Drive revenue through the creation of marketing and promotional materials
•	Lead the installation of the company’s Client Information System
•	Startup has grown from 0 to 7 subscribers in 6 months as of Jan 2013

Customer Service Operations Designer (Part Owner)

NewGate Capital Partners

•	Refined entrepreneurs’ business plans and presentation documents for successful funding of over $150K in private equity investments  
•	Built and managed extensive venture capital investor related information databases 
•	Published Kapitali$t Magazine, 3rd quarter 2011 issue and created “Kapitali$t Blog”

MBA Intern

Blue Dane, Inc

•	Worked with founders to develop a comprehensive business plan for an existing company to expand services to include delivery of gasoline to wealthy residential communities

Intern

St. Johns Country Day School

• Communicated effectively with officials, parents, and other coaches regarding policies, procedures, and scheduling of approximately 150 camp attendees while providing advanced technical and tactical soccer training at training camps

Advanced Technical and Tactical Summer Soccer Coach

Publix Super Markets, INC

•	Responsible for till accuracy of an average of $10,000 daily including cash, debit, and credit transactions while effectively and cordially ensuring a top-quality customer experience

Customer Service Associate/Cashier

Strategic product management leader with an eye for detail and an entrepreneurial mindset. Has a proven track record of identifying value-add initiatives in complex, interrelated systems and executing effectively on them to deliver results that increase internal efficiency and customer joy. A lover of user-centric design resulting in great customer experiences. Focused on creating great solutions that deliver value to customers and fill me with a sense of accomplishment. Extensive experience includes co-founding a startup, raising venture capital with entrepreneurs, and delivering growth solutions for some of the world’s largest corporations. I bring a curious and optimistic mind to solving tough challenges and love creating beautiful solutions that empower users.

Self-published author of AFS Paper Airplanes. 4.7 stars on Amazon. Featured guest on the Flite Test Podcast.

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