CyBearSoft

Chief Operating Officer

My days as a Customer Engagement Manager are a kaleidoscope of exciting challenges and gratifying interactions.

My key responsibilities include:

- Weaving magic into customer engagement campaigns that keep our clients delighted and coming back for more.
- Being the bridge between our sales and marketing teams, ensuring that every customer touchpoint is positive and memorable.
- Nurturing relationships with our most valued accounts, making sure they feel like VIPs.
- Gathering and analyzing customer feedback like a detective, using it to refine our products and services to better meet their needs.
- Transforming my team members into customer service superheroes, ensuring that every interaction is top-notch.


My daily tasks are a whirlwind of creativity and strategy:

- Collaborating with my sales and marketing colleagues to develop and implement engagement strategies that make our customers swoon.
- Conducting market research like a seasoned anthropologist to understand customer needs and preferences.
- Crafting and managing customer engagement calendars and timelines with meticulous precision.
- Unveiling patterns and trends from customer engagement data like a data ninja.
- Devising and implementing customer feedback mechanisms that make our customers feel heard.
- Training and coaching my team members on customer engagement best practices, turning them into engagement evangelists.
- Tracking and reporting on customer engagement metrics like a hawk, ensuring we're always on top of our game.


I'm a strategic thinker and a creative problem-solver, always on the lookout for new ways to elevate our customer engagement game. Working with my team is like a symphony, where each member plays their part to create a harmonious customer experience. We're a dynamic bunch, always striving to go the extra mile for our customers.

Head of Customer Engagement (S&M)

Auxility

Spearheaded revenue growth and expansion of our development services footprint as the Growth Officer.

Resp.:

- Craft and execute strategic sales and marketing plans to achieve ambitious revenue targets.
- Identify and pursue new business opportunities in the IT services market, driving expansion and market share growth.
- Build and maintain strong relationships with key decision-makers at potential and existing clients, fostering long-lasting partnerships.
- Expertly lead sales negotiations and close deals to secure new business, generating significant revenue for the company.
- Manage a team of sales and marketing professionals, empowering them to achieve their goals and contribute to collective success.
- Meticulously track and analyze sales and marketing performance data, identifying trends and making data-driven decisions to optimize strategies.
- Passionately drive exponential growth and transform our company into a dominant force in the IT services industry.

Growth Officer (Sales & Marketing)

Forma Pro

As a Growth Manager at Forma Pro, I was the driving force behind our expansion, spearheading sales and business development initiatives that propelled our company to new heights.

- Crafted and executed strategic sales and business development plans that exceeded revenue targets.
- Identified and pursued new business opportunities in the IT services market, expanding our client base and market reach.
- Built and maintained relationships with key decision-makers at potential and existing clients, nurturing trust and fostering long-term partnerships.
- Led sales negotiations and closed deals to secure new business, generating substantial revenue for the company.
- Managed a team of sales and business development professionals, motivating and empowering them to achieve their goals and contribute to our success.
- Tracked and analyzed sales performance data, identifying trends and making data-driven decisions to optimize our sales strategies.
- Was passionate about driving growth and transforming our company into a leader in the IT services industry.

Growth Manager (Sales & Business Development)

Technorely Inc.

As a Content Writer at TechnoRely, I am the voice behind our IT services, crafting compelling content that informs, engages, and converts.

- Delving into the world of IT, researching and understanding complex topics to simplify them for our audience.
- Transforming technical jargon into clear and concise language, ensuring our content was accessible to all.
- Create blog posts, articles, whitepapers, and social media content that resonate with our target audience.
- Optimize content for search engines (SEO), boosting our website visibility and attracting new leads.
- Collaborating with marketing and sales teams to develop and execute content marketing campaigns that drove results.
- Tracking and analyzing content performance, identifying what worked and what didn't, to refine our content strategy.


I am passionate about creating content that makes a real impact, helping our clients understand the value of IT services, and making their digital lives easier.

Content Writer

Testelium

Business Consultant – Testelium

ADUK GmbH

The goal of Marketing Manager (MM) is to help to build and maintain a strong and consistent Company brand through a wide range of online and offline marketing channels collaborating with the Head of Sales and Operations Manager.

Main responsibilities:
• Developing strategies and tactics to boost the company’s reputation and drive qualified traffic
• Deploying successful marketing campaigns from ideation to execution
• Experimenting with various organic and paid acquisition channels
• Conducting market research to find answers about consumer requirements, habits
• Competitors analysis and market trends monitoring
• Brainstorming and developing ideas for creative marketing campaigns

The detailed list of responsibilities:
• Develop and adjust strategies and tactics to get the word out about the company and drive qualified traffic to its front door collaborating with the Head of Sales and Operations Manager 
• Prepare and monitor the marketing budget on a monthly, quarterly, and annual basis and allocate funds wisely
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Produce valuable and engaging content for our website, social networks, marketing materials, and blog that attracts and converts our target groups
• Oversee marketing materials preparation
• Measure and report on the performance of marketing campaigns

Marketing Manager

Tech Copywriter | Blogger

Lead Generation Manager

Stormotion

iTech

Copywriter / Editor

MigNews

Rewriter/Copywriter/Translator

Oblast.Online

Rewriter/Copywriter

Helping technological businesses break through silos and achieve long-term success. 🎯

I'm a catalyst for organizational change, helping businesses bridge the gap between siloed operations and drive sustainable value creation. My expertise lies in ensuring the continuity of your value proposition in a dynamic business environment, paving the path for long-term growth and success. 📈

Let's connect and explore how I can help your business break free from operational barriers and achieve its full potential 🚀

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