Sree Venkata Sai Enterprises

Managing Partner

Micro Tasks

Romax Consulting

Effive India

> Develop business plans and objectives, allocate resources, and maintain profitability
> Drive business development by networking, staying on top of industry trends and staying current with the most recent technology advancements
> Manage the company’s budget and financials, approve expenditures, oversee financial performance and contract administration, and identify and mitigate risks
> Liaise with the Board of Directors to ensure the company’s overall financial health
> Evaluate any potential external funding sources and benefits
> Develop and maintain relationships with potential customers, investors, and other important members of the IT community
> Ensure compliance with all applicable regulations, such as those concerning data protection and privacy
> Ensure that company procedures and policies are up-to-date
> Build an environment that fosters collaboration, growth, and innovation among the staff

Director

Clairion

> Design successful strategies for running operations efficiently
> Establish processes to ensure high-quality output and operations
> Monitor progress and review operations to make improvements
> Manage budget, resources, and personnel 
> Develop departmental and project plans
> Monitor the performance of the operations team and ensure they adopt best practices
> Oversee the hiring, training, and evaluation of personnel
> Ensure compliance with operational and safety standards
> Leverage available technology to improve operational efficiency
> Coordinate with other departments to ensure smooth operations

Head of Operations

Novartis

> Lead, manage, and monitor IT infrastructure and quality projects 
> Develop and execute IT infrastructure and quality strategies and plans 
> Assess systems and identify and mitigate IT operational risks
> Communicate effectively with stakeholders and technical staff
> Maintain an appropriate level of quality assurance compliance
> Seek opportunities for improvement
> Manage budget and resource allocation
> Develop and monitor metrics to measure performance
> Develop documentation related to IT infrastructure and quality control

Manager - IT Infra & Quality

Cyient

> Analyze company operations to identify opportunities for improvement
> Establish processes and standards to measure the performance of the business
> Monitor performance against targets and provide feedback to senior management
> Provide guidance and direction for the development and implementation of best practice principles
> Develop plans and tools to achieve excellence initiatives
> Facilitate workshops and training sessions with staff to promote business excellence
> Monitor key performance indicators such as customer satisfaction and financial performance
> Work collaboratively with other departments to ensure the implementation of best practices
> Provide expertise and advice to senior management on sustainable business excellence
> Utilize Six Sigma, Lean, or other improvement programs to enhance operational efficiencies
> Liaise with external organizations such as clients, suppliers, and trade associations to identify best practices
> Maintain effective relationships with clients, regulators, and external organizations
> Develop and present reports to management to assess the status of projects and best practices
> Lead and manage staff to create a culture of excellence

Business Excellence Lead

Sutherland Global Services

> Oversee the day-to-day operations of the team and ensure that the team meets customer service expectations
> Lead daily team meetings, coordinate team activities, and create an environment of high morale
> Monitor team performance and provide feedback to team members
> Appraise staff performance and provide individual and team guidance and coaching
> Liaise with the internal HR department to ensure that the team is staffed with the necessary resources
> Ensure the team maintains high standards of customer service, accuracy, and confidentiality
> Set and monitor performance objectives and customer service standards
> Monitor calls and provide feedback and advice to improve customer service 
> Assist with the recruitment, selection, and onboarding of new members of the BPO team
> Ensure the team meets or exceeds targets for quality, customer service, customer experience, and cost-efficiency
> Define workflow for new programs - Define the Project Scope; Set Targets; Develop Communication Plan; Design and Execute Pilot; Monitor Progress; Resolve Conflicts and Report Outcomes

Team Leader

V1 Technologies

> Contacting potential customers via telephone and mail
> Assisting customers with inquiries and providing helpful information
> Explaining products or services and answering customer inquiries
> Generating, following up on, and closing sales
> Generating and qualifying leads
> Providing pricing information and negotiating sales
> Processing customer orders and payment transactions
> Following up with customers after a sale
> Providing excellent customer service
> Gathering customer feedback and addressing customer service issues
> Maintaining a personal and team sales target
> Meeting or exceeding sales and profitability objectives
> Creating sales reports and updating customer databases
> Utilizing customer relationship management tools
> Keeping up-to-date with industry trends and best practices
> Complying with applicable sales regulations and policies
> Developing sales strategies to increase revenue

Sales Associate

PMP-certified business excellence professional with strong planning and analytical skills. Delivers superior performance, meets tight deadlines, and has successfully implemented mistake-proofing solutions and automation resulting in huge productivity savings. Skilled in using various process improvement tools and techniques. Has a sense of urgency and fairs well in high-pressure settings.

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