••	Led the development and deployment of MVP and subsequent releases for the Salesforce Service Mobile App for 750+ users globally in an agile environment, analyzed multiple customer journeys and reduced steps in the journey by 70 %.
•	Used cross functional team collaboration to identify critical internal customer process journeys and created fast track workflows that increased customer value by migrating existing cumbersome desktop based workflows to a mobile application .    
•	Conducted statistical analyses on desktop app  usage and  user base to  prioritize personas and customer journeys for the mobile app   
•	Responsible for presenting new mobile app features using interactive slide decks, creating release notes and communicating new process changes to users worldwide through in person and remote training.
•	Led machine learning projects for process optimization collaborating with data scientists on data models (Python),  front and back end developers and UX designers front end (Figma) 
•	 Responsible for six sigma projects and product roadmap of the Salesforce Service Cloud and led agile squads and ceremonies and prioritized features for a particular release. 
•	Created the new to be maintenance management process in the Salesforce mobile app program by planning and optimizing Salesforce app configurations, enabling better data quality, high product usability and operational reporting.
•	Led six sigma project workshops an focus groups in Germany, North America and Belgium to improve the inventory management process in SAP_MM, work order creation process and part consumption process. Created as is and to be processes and re -designed form fields in Salesforce to remove redundant fields.

Product Owner

Credendo

•	Responsible for the process documentation of the as is and creation of the to be process flows for Policy acquisition processes and documenting and advising on integrations between Salesforce and SAP-PM
•	Identifying opportunities for process improvements through value stream mapping, standardization and streamlining/ automating flows by collaborating with stakeholders in IT (SAP, Salesforce),  technical architects and business teams across Europe  to eliminate rework and improve process efficiency. 
•	Harmonizing the to be process flows between the European and non-European entities to enable economies of scale and standardization by identifying commonalities  in the process as well  as specific process steps required for each entity 
•	Fulfill strategic milestones as promised: punctually, with high quality, and within budget.
•	Coordinate  transformations spanning multiple countries, business segments, and functions, emphasizing the importance of executing with certainty, predictability, and alignment with  Credendo standards.

Business Analyst

KBC Bank & Verzekering

• Lead process improvement projects to bring about automation/STP improvements withinfinancial reporting for bank and insurance business, conducted workshops to understand theprocesses in scope, analyse root causes and brainstorm solutions

• Manage bank and insurance projects through the complete project lifecycle; from resource mobilization; project planning; stakeholder management and status updates to roject closure., elminated 200 Man Days of work through 
•Responsible for the achievement of the project objectives while maintaining project schedule and budget.
• Do Gembas, baseline processes, analyse quantitative process data ,qualitative Service Now data,prepare project documents like charters, project plans, budget and plan resources in sprints/PIs,
prepare business cases , convert business requirements into user stories
• Developed a framework for measuring the automation level/maturity of various processes objectively based on the SIPOC framework. The framework categorises each process on aneight point scale basis permutations of input, process and output for each step of the process andthen objectively scores the automation % of a process.
• Worked to automate regulatory reports to the NBB /ECB by identifying automation opportunities within the reporting process and coordination with agile trains
• Coached team members on use of six sigma technqiues and how to meausre the STP of the process effectively
• Presented improvement initiatives in townhalls to motivate and inspire change

Senior Process Manager

• Ran and reported progress of projects to the Asia Pacific commercial card product managers card of Europe’s largest bank 
• Worked on improving the credit card issuance TAT for both retail and private banking customers
• Liaised with local country teams, card vendors and networks as required to jointly deliver projects to enable card functionalities like VCF files and 3DS2.0 
• Managed projects mainly to allow bank to launch in new markets and respond to regulatory changes 
• Worked on improving the operational efficiency of the back-office processes of a leading middle eastern bank

Senior Project Consultant

SBI Card

• Tailored business offerings to offer a compromise between customer needs and internal profitability and credit risk benchmarks. Modified credit tenures to increase profitability and create operational credit substitute.
• Made and submitted credit line recommendations  to the corporate underwriting team to help setup unsecured or secured lines of credit to corporate clients

Expense Management and Credit Solutions consultant

• Facilitated and Lead Six Sigma Green Belt/ Lean Projects from aligned functions (Finance, Risk, Fraud Control, Human resources and Sourcing) to improve metrics like Vendor On boarding TAT, % inconclusive cases and % on time payments 
• Worked to document all the processes in the commercial card business unit and then worked with the relevant business heads to simplify those very processes  
 •  Helped  document and  transition the HR processes from GE to SBI Card by mapping the relevant HR processes  ( Talent acquisition, HR Ops, Compensation and Benefits etc. )
 • Worked with CRO and CFO to systematically address product issues pertaining to finance and risk through projects and by mapping processes and customer journeys in order to find opportunities for improvement

Lead Black Belt BPM & Quality

Krishna Maruti Group

•  Responsible for instituting preventative measures to prevent re-occurrence of quality issues, responsible for reducing cost of poor quality, instrumental  in helping record the cost of poor quality accurately. 
• Responsible for identifying value engineering opportunities through analysis of material  and  processing costs. 
•
• Responsible for preparing and compiling the monthly company performance report.
• Preparation of SOPs, work instructions and process checklists for different manufacturing and assembly processes used in the manufacture of die and moulds to enable process standardisation. 
•Trained the entire quality circle team on the use of QC tools for process improvement projects. 
• Responsible for automation and standardization of performance reports

Assistant Manager

Tractors india Private Limited

Working on multiple process improvement projects
• Collecting information about the process by asking appropriate questions
• Compilation of data and graphical analysis with excel and MINITAB
• Presentation of findings to stakeholders using PowerPoint.
• Created dashboards for monitoring the implementation of process improvement projects.
• Wrote standard operating procedures for capturing best practices.
• Developed a working knowledge of using six sigma tools like process flow charts,value stream mapping, Fishbone diagrams, PFMEA, DOE and regression analysis.

Six Sigma Process Analyst

UTC Aerospace Systems

Carried out  the following activities to ensure First Article Inspection at  transfer sites

• Created bills of materials (BOM) for over 50 variants in 10 product families using general assembly (GA) drawings and shop floor visits for optical and electro-mechanical assemblies used in  Boeing and Airbus aircraft to help Indian and German supply chain operations.

• Created-material tracking sheets to facilitate tracking of purchase orders for  components ordered at  three sites in England, Germany and  India.

•Validated production process specifications against production practices on the shop floor for over 15 different optical, mechanical and electrical processes.

• Collated un- documented production process information through questioning of purchasing, production engineering, production control, engineering and quality control teams to create tool inventory lists and  updated subcontractor lists..

• Created - Tool general assembly (GA) drawings in AutoCAD Inventor with inputs from the tool making teams for 10 different tools.
. 
• Wrote and updated work instructions for validating Bills of Materials (BOM) for teams in India and England.

• Provided technical support to a team of 10 production and design engineers to facilitate smooth  production of transferred products at Indian and German plants.

Graduate Manufacturing Engineer for a Production transfer project

Newman Camshafts

•CAD Training Program for employees with no engineering background, using parametric models to cut design time by 50% and allow design re-use, with training completed in 1.5 months.

•CAD models and manufacturing drawings for over 40 products.

•Developed an understanding of camshaft timings, cylinder firing orders, EN grade steels, heat treatments, nitriding and tolerances required in camshaft production

CAD Engineer

RGA Porsche

• Worked on a variety of Porsche sportscars (964, 993, 996 and 997 model generations ) and carried out diagnostics using proprietary Porsche diagnostic equipment.

• Supervised and also installed timing belts, auxiliary belts, balance belts, radiators, spark plugs, ignition coils, ignition wires, Variocam gaskets, brake pads, callipers, rotors, anti-roll bars and track arm

• Developed an understanding of the different subsystems of a high performance automobile through workshop manuals and my colleagues.

Service technician intern

Six Sigma Black Belt and Product Owner with over 13 years of experience in process improvement, customer journey mapping, and lean transformation within banking and insurance, sectors. Adept at leading Agile teams and Six Sigma projects, digitization initiatives to improve customer experience in financial services, has worked with financial markets, financial reporting, credit cards, saving loans, mobile app and insurance policies  . Proven expertise in implementing streamlined customer acquisition journeys for credit cards, insurance policies and customer service processes, KPI and SLA definition and cross-functional stakeholder collaboration. Strong experience in BPMN process modelling for front and back-office processes at various banks, Agile methodologies, digital transformation and best practice implementation. Successfully implemented mobile apps and digital workflows / customer experiences in India with leading banks/ firms like GE Capital (India), HSBC in the UK (London), IBA, KBC and Credendo Belgium (Brussels). Well versed in banking regulations and processes and a clear communicator

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