KnowBe4

- Support Customer Success Managers globally by processing new and existing accounts and
   handling all vital administrative tasks.
- Exceed monthly performance standards for routing forms, report items, and phone and email
   communication.
- Optimize a variety of applications, reporting systems, and dashboards like Salesforce, Excel,
   DocuPhase, Slack, and Zoom to enhance productivity.

CSM Administrator

American Airlines

- Verified aircraft and passenger compliance with regulations from federal and company directives
  on both domestic and international flights.
- Resolved passenger questions and conflicts inflight while remaining poised and composed.

Flight Attendant

Air Canada

- Trained newly hired Customer Service Agents on the role, responsibilities, and expectations of the position as well as direct students to understand and navigate the QIK Chek Live operating system used for all regular and irregular operational transactions.
- Developed course curriculum, created class evaluations, and tailored lessons to specific learning needs while upholding the standards and material needed for the CSA position.
- Traveled up to 90% to Air Canada staffed stations and ground handled stations while continually keeping managers and administrators up to date with student progress reports and meticulous training records.

Training Instructor - US Airports

- Coordinated, monitored, and liaised with customer service agents, flight crews, ground handling company, caterers, and governmental and airport authorities to ensure proper operational requirements were followed to protect company assets and interests.
- Performed thirty-point walk around inspections for Embraer 190, Airbus 319 and 320 aircrafts, completed baggage onload and segregation for accurate weight and balance and delivery on compartmental and containerized flights.

Aircraft Services Coordinator

- Supervised and provided guidance to 18 agents during peak travel season to maintain a high level of proficiency, accuracy, and timeliness in all aspects of Customer Service Agent position.
- Conducted daily briefings, delegated work assignments to team, and directed on the job
instruction sessions in accordance with standard operating procedures.

Lead Customer Service Agent

Vykin Corporation

-Blended creative and administrative abilities at Department of Defense contractor to fulfill roles of company-wide travel coordinator, community outreach and charity event organizer, as well as event planner for domestic and international affairs.
- Served as the communication liaison between executive management, contractors, and vendors by managing global company correspondence.

Executive Assistant

Republic Airways Holdings, Inc.

- Extensive experience in lead flight attendant role committed to the highest passenger safety and satisfaction standards with excellent hospitality skills to promote customer retention and loyalty.
- Applied strong interpersonal and communication capabilities with flight and ground crews to effectively implement safety and security procedures, coordinate service arrangements, and facilitate a safe and comfortable on board experience for guests.

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