Dungarvin

Leads a multi-state team of Talent Development Specialists with the ultimate goal of providing a solid foundation of knowledge for all employees using multiple adult learning theories and modalities. Specializes in creating and implementing training programs designed to deliver results across the organization.

Talent Development Manager; East Central Region

Leader of statewide training and development team and curriculum (in person, remote, and LMS) for new hires and seasoned staff.

HR Training Manager

Great Plains Communications - Indiana

Appointed to newly created role to build training and staff development programs for 90 team members across 5 locations, based on organization need, staff acumen, and industry trends.  Worked directly with CEO and COO to create the position.   	
•	Developed 6-month New Employee Training Program allowing each new team member to acquire the needed knowledge to perform daily job functions.  Created and implemented Internal Transition On-Boarding program to train and expand knowledge base of team members transitioning to different departments within the organization. 
•	Established and maintained company-wide knowledge base for all team members within the e-learning platform in addition to all training records for HR. Advanced continual education curriculum and follow-up based on the unique employee need.  
•	Created metrics and measurements for new and seasoned team members; designed ongoing employee education for tenured staff members through consistent communication, skill evaluation, and accountability metrics supplied by managers.  Programs include a newly created Leadership Academy and an e-Learning platform resulting in 4700+ additional hours of training in 2017 and an average of 59 users per month.
•	Increased employee training hours from 273.75 in 2016 to 900+ hours year to date (YTD) 2018, not including e-learning trainings.  
•	Recruited subject matter experts (SMEs) to facilitate trainings to increase staff knowledge and assist them in reaching their goals. 
•	Analyzed programs to review training outcomes and outputs including time investments, training impact, cost, use of knowledge gained, and long term influence. 
•	Established culture of accountability from employee’s first day of employment by setting goals, accountability check-ins, and tracking ROI.  

Safety Committee Member, 2015 – Present
Pricing Committee Member, 2013 – Present 
Culture Committee Member/Chair, 2016

Training and Development Coordinator

Responsible for training and developing CSSRs in both onboarding and refresher trainings.  
•	Designed, implemented, and led The Leap Year Promotion resulting in 52 new customers in 1 day.

Customer Service/Sales Representative


My love of learning (and talking) has turned into a career helping other humans learn in the workplace! 

What began as a niche role in training in a small family owned business has led to talent development of new hires and seasoned employees across multiple states and providing the keys to help them develop into rock star employees at all levels. 

My creative way of embracing change and changing roadblocks into roadmaps for advancement is a standard everyday practice for me. 

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