Guy's and St Thomas'​ NHS Foundation Trust

	First point of contact in the outpatient clinic, booking in, directing and correcting patient demographical information
	Advising, assisting and accompanying patients to other areas of the hospital if and when necessary
	Working with nurses, consultants and registrars to ensure that patients are seen in a timely manner and that patients that walk-in have the correct identifiable documentation in order to be assessed by nurses and the on-call doctor
	Ensuring files are prepared for clinics and patients contacted as requested by Consultants, Nurses or Registrars
	Locating files via request to medical records or contacting other departments where patient was last seen
	Call centre duties – resolving queries, directing calls to the appropriate person or sending emails if necessary
	Booking, re-arranging appointments and cancelling clinics when requested
	Booking appointments through faxed Ward Discharges and emails from other departments ensuring that clinics are not overbooked and specific requested Consultants are available for the clinic
	Utilising systems such as Pims, Avaya, email, EPR (Electronic Patient Records), Call forward, Microsoft Word and CRIS.

Outpatient Administrator 

Cygnet Health Care

Ward Clerk

	Working closely with the muliti-disciplinary ward team to maintain recognised standards, attending ward rounds and morning meetings
	Ensure accurate record keeping and ensuring the ward is compliant with various clinical dashboards
	Assist the ward in general office duties as required whilst adhering to company policies and procedures
	Assist the clinical staff in ward administration including answering the telephone and ensuring accurate recording and dissemination of information.
	Discussing new referrals with members of the MDT in line with the type of patients the unit accepts
	Discussing and arranging transfers of patients to other hospitals eg. Collecting section papers and arranging transport
	Take responsibility of filing all patient case notes and conduct regular audits to ensure all paperwork is up to date.
	Ensure all accident and incident are electronically recorded and copies given to ward manager on daily basis
	Prompt qualified staff to ensure that reports are submitted in a timely fashion and that care plans are up to date and correct.
	Ensure that there are the appropriate number of staff on the ward, taking into account observation levels

TPP Recruitment

	Greet patients and visitors and book, amend, cancel and arrive patient appointments using EMIS
	Answer all telephone calls to the practice dealing with enquires, fielding calls and taking messages
	Read through consultation notes to locate results, letters and referrals for patients, colleagues and outside agencies and contact patients to collect referral letters or letters requested to be written by the doctors 
	Add notes to consultation records when necessary
	Send, collect faxes and pass them to the appropriate individual for actioning
	Scanning documents using Docman to patient files
	Record prescription requests for the doctors and contact patients to notify them when their prescriptions are ready for collection.

Receptionist/Administrator

Sands End Health Clinic

	Greet patients and visitors to the practice and book, amend, cancel and arrive patient appointments using System One
	Answer all telephone calls to the practice dealing with enquires, fielding calls and taking messages
	Regularly check fax machine for incoming messages. Send faxes as required.
	Check and action all incoming electronic requests and queries daily and scan documents for electronic filling
	Assist with patient registrations and update patient records, coding etc. Amalgamation of new patient records.
	Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
	Pull and File patient notes for clinicians and assist with patient audit and recalls
	Open and sort incoming post and deal with outgoing post
	Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Reception Administrator

CRYSTAL PALACE PHYSIO GROUP LIMITED

	Welcome all visitors to the clinic and appropriately brief them to prepare them for their appointments.
	Make and change appointments for patients and other visitors to the clinic and keep appointments diary up-to-date.
	Liaise with patients regarding the payment of their treatment and processing cash or card payments. 
	Answer all incoming telephone calls in a timely manner, responding to queries where possible and passing on accurate messages where applicable and book/amend/cancel patient’s appointments as required.

Customer Service Representative/Receptionist

Cambian Healthcare Limited

	Ensure all administration regarding patients admitted to and discharged from the hospital is completed including admission and discharge notification and Ulysses and e-MDS Databases maintenance.
	Co-ordinate solicitors for patients who don’t have a Solicitor to ensure they have legal representation 
	Organise regular care programme approach meetings for patients with their multi-disciplinary team 
	Ensure that all reports are available and minutes distributed. 
	Liaise with outside agencies, i.e, Solicitor’s, Care Coordinators, Nearest relatives regarding dates of meetings.
	Provide demonstrable evidence that all relevant documentation is provided to all relevant agencies i.e. Mental Health Commission, Mental Health Review Tribunal, Solicitors, Social Workers and Solicitors.
	Take minutes at Care Programme Approach meetings and complete and distribute in a timely fashion.
	Ensure all detained clients are aware of their legal rights under Section 132 of the MHA 1983 and that this is recorded appropriately and monthly reviewed

CPA Co-Ordinator and Mental Health Act Administrator (P/T Bank)

	Ensure all administration regarding patients admitted to and discharged from the hospital is completed including admission and discharge notification and Ulysses and e-MDS Databases maintenance.
	Co-ordinate solicitors for patients who don’t have a Solicitor to ensure they have legal representation 
	Organise regular care programme approach meetings for patients with their multi-disciplinary team 
	Ensure that all reports are available and minutes distributed. 
	Liaise with outside agencies, i.e, Solicitor’s, Care Coordinators, Nearest relatives regarding dates of meetings.
	Provide demonstrable evidence that all relevant documentation is provided to all relevant agencies i.e. Mental Health Commission, Mental Health Review Tribunal, Solicitors, Social Workers and Solicitors.
	Take minutes at Care Programme Approach meetings and complete and distribute in a timely fashion.
	Ensure all detained clients are aware of their legal rights under Section 132 of the MHA 1983 and that this is recorded appropriately and monthly reviewed.

CPA Co-ordinator and Mental Health Act Administrative Assistant

	Ensure that staff members, visitors and contractors sign in and out of the visitor’s book. That all contractor’s write down work undertaken. Make sure that the member(s) of staff or Nurse in Charge are informed of their arrivals and rooms and refreshments are arranged as required.
	Ensure that panic alarms are tested prior to being dispensed to staff and visitors and ensure that all key fobs, panic alarms and keys are returned after use and management of airlocks (opening and closing doors)
	Ensure that all staff members are familiar with the ‘Emergency Procedure for Receptionist’ should the emergency bells sound and that the evacuations/emergency and fire drill register are completed in a timely manner. 
	Operate office equipment, such as voice mail messaging systems and use word processing, spread sheets or other software applications to prepare reports, letters, case histories, or medical records.
	Record issues of safeguarding, patient on patient and patient on staff incidents and security breaches and forward them onto the compliance team and external safeguarding unit.

Hospital Receptionist/Administrator

Medicines and Healthcare products Regulatory Agency

Effectively handled incoming telephone calls to the Agency for a minimum of 20 hours per week and followed up queries via telephone, email or in writing to stakeholders requiring a verbal or written response. Organised the CEP weekly rota ensuring that adequate cover was provided between 9-5pm and organised the CEP fortnightly team meetings. Contributed to the collation of the monthly CEP statistics for inclusion in the Communications monthly report. Issued ‘Lines to Take’ and ‘Hot Topics’ information on weekly issues to members of the CEP and members of the Information Centre via email on a weekly basis and assisted other teams within the Communications division when necessary eg. Medicines, Library, Web and Corporate Communications and Marketing Team

Central Enquiry Point Assistant                                               

ASRA Greater London Housing Association

Undertook and administrative role processing invoices, diary management, logging, chasing and monitoring defects on newly built properties and repairs for older properties.  Sales and marketing duties including arranging and attending viewings, logging information on new property owners, liaising with Solicitors and writing magazine adverts for new properties.

Development Administrator

London Borough of Hackney

Supported young homeless people between16-23, including Asylum Seekers and Overstayers. Mediated with family members in order for the young person to remain in the home and developed and negotiated behavioural contracts. Referred the young person and family members if necessary for further support and intervention. Attended multi-disciplinary meetings and joint worked with other agencies on high risk cases.  Identified needs and risks through Child in Need assessments and planned and implemented Action and Care Plans, assisted young people with moving into temporary and permanent accommodation and liaised with other professionals eg. Connexions, tutors, GP’s and Housing Officers when they have moved into their accommodation in relation to housing benefits, budgeting and lifestyle change.

Social Work Assistant

	Experienced person with over 20 years of clerical/administration experience within areas such as mental health, social services, probation and healthcare
	Possess great communication, organisational and problem solving skills in order to liaise with a variety of departments, establishments and members of the public
	 Adaptable, enjoy team working as well as on my own initiative and enjoy self-development through study and training.
	Currently seeking a change of career and looking at roles such as homelessness, prison, probation, housing or within any organisation whose work involves supporting members of the community where I can continue to make a significant contribution the well-being of individuals.

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