Seda International Packaging Group

•	Managed external relationships with customers by negotiating and implementing order and production flows and internal relationships with planning department and sales teams. 
•	Reviewed and re-designed proper flows of order intake and forecast from customers, prices control, developed new reports for daily work and monitored department KPI’s. 
•	Spearheaded cross-functional customer service team to maintain standards of performance. •	Facilitated SAP implementation, development, and team training.

Head of Customer Service

Amcor

•Responsible for co-coordinate and review Contract performance.
•Work within the matrix organization and drive commercial & business processes with Site Management, BU Commercial Management and Sales Managers.
•Responsible for identifying New Business Opportunities and thus support of growth agenda of the business.
•Prepare site V+ review (agenda for valorisation and growth of business) every quarter identifying areas of improvement and defining action plans with relevant stakeholders.
•Build a pricing strategy in alignment with Amcor Pricing Strategy, review and update the site Costing Tool according to performance.
•All from previous role

Commercial and Demand Manager

•Responsible for leading the Customer Service team.
•Responsible for managing both internal and external relationships on behalf of the customer service team, with customers and sales teams.
•Procedures review and implementation. Responsible for assuring the correct procedures flow and confirmation as well as control of contracted conditions (prices, quantities, lead-times) and follow-up and monitoring the departments KPI’s.
•Development of a Demand Planning flow in coordination with Business Managers and Sales Executives for Top customers.
•Sustain a high level of communication by doing a constant review of quality and service levels

Demand Manager

L'Oreal

•Responsible for sales Budget accuracy by monitoring promo, launches, baseline and strategy by client and ascertain its alignment with global business strategy defined by GM.
•Aggregate the total sales forecast in units and consolidated sales, perform a gap analysis based on figures and facts to identify potential gaps and challenge KAM’s on the construction to guarantee accuracy and propose measures to adjust figures to plans. 
•Leading of the sales forecast meeting each month and Sales Budget and communication of objective feedback to key stakeholders (GM, Sales, Supply Chain and Finance).
•Business Analysis Area management.

Business Planning Manager

•Organizational structure review for both Demand and Supply Planning areas, redefining objectives, team and processes;
•Demand Planning team activities definition to assure forecast accuracy;
•Reinforcement of the relationship model of the Supply planning team with factories across Europe, for the correct visibility of business needs and follow-up of stock situation and risks; 
•Stock Management: Stock Budget construction and monthly follow up, implementing the necessary action plans to achieve objectives;

Demand Planning and Supply Planning Manager

•Managed of Customer service and credit Teams;
•Clients Credit Management (plafonds, credit days follow up, client segmentation analysis and credit insurance negotiation);
•Shared information with Sales department concerning clients relation in order to optimize the flows and cost-to-serve;
•Ensured the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (cut off, tariff, sales terms and conditions)
•Analysed dispute causes and monitored procedures implementation;

Customer Service Manager

•Managed L’Oreal Stock in 2 of the main Portuguese Mass Market Clients warehouses;
•Monitored Service level and proposed monthly action plans for its improvement

CRP Manager

•Developed  Business Unit Scorecard;
•Provided focus to both Sales and Marketing to enhance business performance;
•Organized Corporate Taylor Made operations;
•Developed Business Reviews protocol – Account Manager with clients;
•Led Business Pre-forecast meeting (Marketing + Sales);

Trademarketing

Grupo EDP - CPPE - Central Termoeléctrica de Setúbal

•Designed procedures to run the waste water treatment plant to guarantee residues safe disposal to the environment

Internship Chemical and Environmental Department

Chemical Engineer with a Master in Management, with strong experience in Supply Chain and Sales for Multinational company in the Cosmetics business, for the different channels it operates: FMCG, Professional Products and Pharmaceutical.
Experience in flexible packaging industry, as Commercial and Demand Manager leading Customer Service team and managing Demand Planning.
Experience in team management and organizational changes in order to follow market needs where it operates or by international guidelines.
Strong objectives orientation, resilient, with a 360º vision, working closely with other business areas in order to achieve common objectives.

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