CycleBar Preston Forest

• Administered all safety protocols and regulations
• Conducted membership and package consultations to gain new clients 
• Provided high level customer service and hospitality to clients
• Greeted all guests in a prompt, enthusiastic, but professional way to create a friendly,
positive entrance into the studio
• Provided support to riders to ensure a successful class check-in process; provided tours
and bikes set up guidance for all new riders and riders needing assistance
• Maintained product knowledge for all promotions, ride packages, pricing and retail items.
• Conducted telephone inquiries/follow up calls/customer care calls/welcome calls
• Performed operational studio duties: daily tasks, checklists, and projects as assigned
• Assisted with the CycleTheatre turnover and general cleaning duties throughout the studio
• Supported with social media initiatives as needed
• Ensured proper onboarding of all clients through the use of Membership Agreements
• Ensured any minor participating in class has a Consent Form signed by a parent or legal
guardian prior to riding

CBX (Front Desk Sales Rep)

CURION

•	Collected data on consumers, competitors and market place and consolidated information into actionable items, reports and presentations
•	Understanded business objectives and designed surveys to discover prospective customers’ preferences
•	Compiled and analyzed statistical data using modern and traditional methods to collect it
•	Performed valid and reliable market research SWOT analysis
•	Interpreted data, formulated reports and made recommendations
•	Used online market research and catalogue findings to databases
•	Provided competitive analysis on various companies’ market offerings, identify market trends, pricing/business models, sales and methods of operation
•	Evaluated program methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct
•	Remained fully informed on market trends, other parties researches and implement best practices

Market Research Assistant (Beacon Hill Staffing)

Resource Staffing, an affiliate of The Reserves Network.  Staffing & Recruiting 

•	Greeted potential home buyers and provided builder brochures/floorplans (no selling)
•	Had guests complete registration cards
•	Offered tours of the model home tours if needed
•	Prepared builder handouts/information in folders as needed

Model Home Attendant

Biolife-Addison

•	Answered phones, greeted, and focused on donors, while ensuring their safety 
•	Screened, took, and recorded donor vital signs and finger stick results for  new and repeated donors 
•	Utilized  Donor Information System, prepared donor charts, maintained accurate records, and coordinated donor compensation

Plasma Center Tech 

DAVACO

•	Conducted full life cycle recruiting: Merchandisers, Project Managers, Superintendents, Business Development Representatives, Payroll Admin
•	Maintained accurate and well-ordered documentation on candidate searches, hiring 
      manager interactions and other recruiting activities to  ensure company and legal 
      compliance with employment practices (Ascentis)
•	Organized nationwide tabling events that attracted different demographics including  college students
•	Sourced candidates with leadership experience to determine behavioral and cultural fits
•	Published job descriptions, and worked with the recruitment team to create ads for social media, increasing talent pool by 17%
•	Discussed compensation packages for prospective hires 
•	Directed benefits administration including COBRA, reporting, leave administration, and workers compensation

Recruiter: Merchandising, Corporate, and Skilled

Consilium Staffing

•	Decreased customer call hold time from average of 4.5 minutes to under 30 seconds
•	Successfully implemented contract with partner organization improving average international verification response rate from 90 days to 10.
•	Developing and implementing standards for inspection
•	Training other quality insurance members on all inspection processes
•	Process applications and initial as well as re-credentialing paperwork, all within required NCQA guidelines.
•	Maintain knowledge of current health plan requirements for credentialing providers including managing delegated health plans.
•	Complete provider credentialing and recredentialing applications in accordance with NCQA guidelines; monitor applications and follow up as needed.
•	Set up and maintain provider information in online credentialing databases and system.
•	Responsible for overall accuracy of credentialing database, assuring that the information is current, and that information is presented internally and externally in a timely and professional manner.
•	Collect credentials of incoming providers as per work instructions.
•	Perform primary source verifications of all practitioner credentials, including but not limited to licensure, DEA, and other credential sources.
•	Perform data enter into various systems used to credential and re-credential staff.
•	Maintain and track copies of current state licenses, DEA certificates, infection control, and trainings.
•	Maintain necessary logs, lists, records, and current documentation required for provider credentialing.
•	Provide regular reports on pending staff and those who have cleared credentialing

Quality Assurance Specialist

Southwest Airlines

•	Initiated gathering data required to complete Clearances (i.e., PRIA, 40.25, USPS) and ensure the appropriate checks are conducted for employees in various job classes by reviewing job qualifications and requirements in order to ensure the necessary documentation is acquired
•	Assessed credentials and/or fingerprint results and candidate applications by identifying discrepancies, inconsistencies, and areas potentially requiring clarification or additional investigation
•	Assisted with the Onboarding, Fingerprint Security, DOT Records Compliance, USPS, Enterprise Acknowledgements and Unemployment Teams by ensuring regular communication, providing progress updates, offering guidance, and responding to questions
•	Assisted with processing and adjudication of CHRC results, SIDA, I9 capture and processing, USPS processing, and Unemployment claims
•	Processed I-9 employment verification by gathering the necessary documentation, inputting identification information into the E-Verify system, and troubleshooting errors or inconsistencies to ensure timely compliance with I-9 regulations
•	Managed Enterprise Acknowledgement inquiries and ongoing report requests
•	Identified program gaps and opportunities for growth by documenting processes, recommending improvements, and sharing best practices in order to ensure the continued success of program initiatives
•	Managed risks associated with program by identifying and forecasting pertinent problems, evaluating and recommending solutions, and implementing the appropriate course of action
•	Supported cross-functional projects by providing subject matter expertise including research, detailed planning, and implementation
•	Applied regulations such as Fair Credit Reporting Act (FCRA), Pilot Records Improvement Act (PRIA), Aircraft Operator Standard Security Program (AOSSP), and other regulatory requirements to complete daily work

Regulatory Compliance Coordinator

Moreno Staffing

•	Planned and prepared documents for on-site interviews including schedule creation 
•	Maintained candidate files (Homebase.com
•	Composed offer letters (Gusto.com)
•	Assisted with tracking recruiting activities and provide candidate status in a weekly report 
•	Scheduled and attended campus recruitment efforts
•	Analyzed findings, and prepare reports to drive recruitment efforts (Salesforce.com) 
•	Managed social media (Facebook, Instagram and YouTube) 
•	Implemented new settings into Homebase  
•	Reduced average time-to-hire with consistent communication across professional channels, including LinkedIn and Indeed

Recruiting Coordinator

WestRock Company

•	Conducted the New Hire Process: all necessary forms, I-9, W-4 
•	Enforced the Recruiting Process Policies (WorkDay) 
•	Worked with Advanced Excel, V-Lookups, Infotronics, PeopleSoft 
•	Accomplished advanced HR needs including translation from Spanish to English 
•	Assisted with audit preparation – verification of file status (PCI Compliance) 
•	Oversaw direct deposits and level one troubleshooting of  payroll service tickets 
•	Conducted inventory of incoming orders, and coordinated with warehouse department for delivery of orders 
•	Conducted new hire onboarding trainings and supported new employee setup
•	Created employee surveys and summarized/analyzed insights
•	Managed enrollment/adjustment processes for employee benefits
•	Coached supervisors and managers on company policies, employee performance management, and corrective action
•	Processed and tracked leave of absence including FMLA
•	Analyzed operational performance and resolving issues (Purchasing Department)
•	Generated reports and presented findings to upper management and other departments
•	Executed projects to enhance supply chain operations
•	Communicated with suppliers to achieve profitable deals and mutual satisfaction
•	Managed  executives’ calendars and set up meetings
•	Racked daily expenses and prepare weekly, monthly, or quarterly reports
•	Made travel and accommodation arrangements
•	Composed memos and communications on the executive’s behalf

Human Resources Generalist/ Executive Assistant 

Caliburn International

•	Provided humble care and service to unaccompanied minors of all age groups while accompanying them via domestic flights
•	Provided minors with meals, clean weather appropriate clothing, and any other items which may be needed for travel.
•	Communicated with children and teens in a way that is culturally-sensitive, while fostering a safe and humane environment.
•	Performed critical duties and responsibilities during crisis situations and contingency operations

Travel Youth Care Worker

Strong professional with a B.A focused in Biology from the University of North Texas. 

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