Angeline Gavino's Linkedin Analytics

Hi there! I’m Angeline, a Customer Success leader with a passion for building CS teams that not only support customers but drive meaningful growth for the business. With 𝗼𝘃𝗲𝗿 𝟭𝟳 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗕𝟮𝗕 𝗦𝗮𝗮𝗦—𝟭𝟭 𝗼𝗳 𝘁𝗵𝗼𝘀𝗲 𝗶𝗻 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽—I’ve had the privilege of guiding Customer Success through every stage, from pre-seed startups to growth stage. 𝗠𝘆 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗦𝗼 𝗙𝗮𝗿 Starting as an individual contributor, I’ve walked the path from managing small teams to overseeing entire departments, leading Customer Success, Managed Services and Customer Support functions. Working across four different startups over the last decade has shown me what CS looks like at every stage of growth and given me insight into the unique challenges and opportunities each phase brings. 𝗧𝗼𝗱𝗮𝘆 𝗮𝘁 𝗞𝗮𝘁𝗮𝗹𝗼𝗻 At Katalon, I’m focused on building a Customer Success team that supports our global customers in software testing automation. We’re on an exciting journey to scale and my role is all about creating a scalable, proactive CS function that drives both retention and revenue growth as we gear up for Katalon’s next growth phase. 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗟𝗲𝗮𝗱𝗲𝗿𝘀 Beyond my role at Katalon, 𝗜 𝗰𝗼𝗮𝗰𝗵 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗹𝗲𝗮𝗱𝗲𝗿𝘀 𝘄𝗵𝗼 𝗼𝘄𝗻 𝗿𝗲𝘃𝗲𝗻𝘂𝗲 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀, helping them navigate the complexities of revenue-generating teams. Together, we work on: 1. Building skills and frameworks for a revenue-driven CS approach 2. Designing CS operating models that balance customer outcomes with revenue goals 3. Communicating the value Customer Success brings to the broader organization Customer Success is about creating impact—both for the customer and the business. I’m here to share what I’ve learned and continue to grow alongside this evolving industry. Let’s connect if you’re interested in talking CS, leadership or just swapping insights on building teams for growth!