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Luxury hospitality leadership experience across Europe, Asia, Latin America, Caribbean, Africa. I have a solidified background in Food & Beverage Management, Enology, Wellness Cuisine, Customer Service, Sales & Marketing. I’m a positive and passionated person; possess great communication and motivational skills. A strong points is that I have a great drive for achieving 5 star service and the high standards. I gained experience during the pre opening and the start up operations, I brought my team up to a high standard level. Key Skills • Operational Management: • Maintaining excellence in customer care. • Planning, organising and coordinating special events and functions • Ensuring compliance with Health & Safety and Health & Hygiene legislation. • Stock management, rotation, replenishment and stocktaking. • Identifying and selecting suppliers/wholesalers ensuring cost-effectiveness • Interviewing, assessing and recruiting suitable applicants across disciplines. • Devising, implementing and delivering in-house training. • Conducting regular reviews and appraisals. • Complaint Handling • Up selling
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