Alumni Services

Alumni Services is a boutique consultancy delivering digital transformation with a human touch for multiple clients in banking, shipping and telecoms.  

- Booking System 'Twine', Sagarmatha Programme, X-Press Feeders (Container Shipping Company)
- Programme Quality Assurance, Customer Programme, Shipping
- OKR Framework implementation, AWWA (Social Agency, Singapore)
- Sustainability Charter, Measurement and Materiality, Alumni

Tools:  Azure DevOps (ADO), Mural, Miro, Figma, (Alumni Products) Cent and Pulse, o365, SharePoint and Teams

Scrum Master and Agile Delivery Lead

CloudCover

CloudCover is a cloud services business delivering a specialist portfolio of Cloud Projects for Unicorns, Public Sector and Digital Enterprise in partnership with Amazon, Google and Microsoft.  

As part of the Extended Leadership team during the Covid Pandemic, to improve and mature a rapidly growing and remote organisation. 

- Portfolio 20-30 Customer projects
- Coaching and leadership of the PM and PMO team, everything from hire to alumni states
- Established and matured the project management framework, as well as ways of working
- Establishment of cross functional controls and functional delivery processes Sales, HR, Finance
- Covid Pandemic risk response (reporting to board)

Tools and Technology:  Culture AMP, Jira, Confluence, Shared Drive, Slack, AWS, Azure, Google Cloud

Head of Project Management

Rio Tinto

Leading a portfolio of projects to automate and digitise the value chain in Marine & Logistics as well as Sales & Marketing.

- Veson IMOS Cloud Migration
- SEDNA implementation
- Alumni and Copper Customer Service RPA Implementation
- MS Dynamics adoption and optimisation
- Marine and logistics transition to support

Tools and Technology: ABBYY, (OCR), Sedna, Veson IMOS / VIP (On premise to Cloud) and UI Path (RPA)

IS&T Commercial Programme Manager

- Programme health, quality and risk review, 21st Century Digital (group wide transformation).
- Risk portfolio review and reporting, across End User Experience service line, IS&T
(Service Support, Productivity and Collaboration, Performance Management and Digital Workplace)
- Coached service leads, driving the rollout of the new risk framework
- Deep dive on data related risks, presented to executive leads on findings and recommendations

Tools and Technology:  Archer Risk Management

End User Experience Solution Delivery Manager

Global 'Build' manager for Information Management (IM - otherwise known as Collaboration Services). 
 Accountable for the delivery of a portfolio of strategically significant projects, including Health Safety Security and Environment (HSSE), Compliance, Communications and Engagement.

- Programme Executive for new Group Wide Intranet build and roll-out 
- Project Delivery as a Service (PDaaS) for Information Management (Collaboration Services)
- Transition of IM Build from old to target (outsourced) operating model
- Vendor Partner for IM Build under Application Rightsourcing (new outsourced IT organisation)

Tools and Technology:   Glint, Microsoft SharePoint and Flow, Survey Monkey

Manager Information Management

Turquoise Hill Resources Ltd

Managed a delivery centre of excellence specialising in Microsoft based solutions.

- operational management and people responsibilities
- end to end delivery accountability of digital solutions and support  
- continuous improvement, including governance and demand fulfilment
- integration with partner organisation (Rio Tinto)

Tools and Technology: MS SharePoint, MS Dynamics

General Manager, Business Solutions

Logica

Now part of CGI, Logica was a large multinational IT, business consultancy and outsourcing services company.   Led on a number of projects and programmes to improve customer, employee or user experience.

Special Projects
- Brand Relaunch and Strategy Roll Out (Branding and Communications)
- Graduate Induction Programme (HR, Learning and Development)
- Bid and Project Management Practice (Multi Client)
- Global Financial Services (BNP Paribas and Deutsche Bank key accounts)
- Centralised Resourcing Function, Professional Services (EDF Energy and Shell)
- Customer Delivery and Engagement, NETA (ELEXON)

Change, Transition and Transformation
- Communications, Global Commercial Fleet Business Transformation Programme (Shell)
- Business Readiness, Global Vista Programme (Shell)

Business Consultant

Manged a service desk for multiple Energy and Utilities customers providing system support 24x7x365.

- All day-to-day functions
- Set up of the shared service desk function (including technology), design through to implementation
- Transition to outsource model (near shore followed by off shore)

Tools and Technology: BMC Remedy and Crystal Reports

IT Customer Service Desk Manager

I love working with organisations that seek to do things differently and do things right, with a strong bias to agility and growth mindset culture as well as sustainability.

I have led delivery of projects and services for global end user and vendor organisations, partnering with business and functions.  

I join the dots and drive the collaboration needed to deliver solutions that automate, digitise, optimise the way people work together as well as do business.

Please contact me on LinkedIn or direct, aniafm@hotmail.com

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