PracticeLeague LegalTech Pvt Ltd

As a Head of Vertical Sales, my role falls under two buckets.

Primary Role
1. Heading the division RazorLex - a SaaS platform for Law Firms
2. Managing sales pipeline
3. Contributing to the topline through sales revenue
4. Working with product team to enhance product features
5. Working with Client Success team to create cross-selling and up-selling opportunities


Secondary Role
1. Work in close quarters with Head of Corporate Sales for other divisions
2. Manage a pipeline of key enterprise accounts of other divisions

Head-Vertical Sales

Ultria

Was responsible for mid-enterprise sales for US geography.

Sr Manager Digital Sales

PracticeLeague Legaltech Pvt Ltd

Product Demonstration
Implementing Proof of Concept with customer
Fit gap-analysis mapping customer requirement with the solution
End-to-End Sales Cycle
Commercial Negotiation
Discussions on Agreement
Training of new joiners
Mentoring storyboard team and lead generation team on presentation
and product demonstration techniques

Manager Corporate Sales

Lead Generation
Product Demonstration
End-to-End Sales Cycle
Commercial Negotiation
Agreement Negotiation

Assistant Manager Corporate Sales

Hidden Brains InfoTech Pvt. Ltd.

Responsible for Lead Generation and setting up an appointment for
Head of Business Development
Coordinate with Project Manager to develop project scope
Negotiate commercials with the customer
Transition the project to implementation team

Sr Executive Business Development

VC ERP Consulting

Responsible for generating new leads in the domain of SAP Consulting
and SAP Solution.

Responsible for end-to-end sales of every opportunity generated

Coordinate with implementation and delivery team for requirement
scoping and deliverable

Target Region: North America, EMEA

Manager ERP Sales

Ace Infoway Pvt. Ltd.

Consultative Selling to Mid and Mid-Large size customers.

Manager Business Development

Gateway Technolabs Pvt. Ltd.

•	Sourcing new clients through cold calling and other sales channels for New Business
•	Creating a pipeline of potential clients and nurturing to convert them into accounts
•	Work on project requirements and coordinate with technical team to ensure proper turnaround time with the desired deliverable
•	Respond to RFPs  and proposal preparation
•	Negotiate with client on pricing and get the contract in
•	After contract sign off, initiate project kick-off, ensure timely deliverables and manage payment schedules
•	Follow up with clients on the feedback of the work and conduct regular PSR(Project Status Reviews) as per the agreed project plan
•	Responsible for generating business from existing clients as well
•	Travel onsite and conduct sales meetings with new leads and give presentation on our services

Business Development

•	Sourcing potential clients/partners in the assigned territory
•	Contacting the potential clients/ partners and selling the services of     Gateway Techno Labs to them.
•	Handing over the lead to the Business Manager once the lead has been generated

Assistant Manager Business Acquisition

Globexel - Data Experts Pvt. Ltd.

•	Handling team of contact center agents
•	Ensuring timely delivery of all market research projects
•	Monitoring the daily performance of the agents and ensuring that they achieve the required quality parameters  
•	Keeping a track on the daily productivity – number of surveys/interviews taken.
•	Identifying weak areas in an agent and providing them with re-training.

Project Leader

Excel Callnet Pvt Ltd

Mortgage Processing Division

Responsibilities include the following:
•	Monitoring the Service Level Agreements of the operations team (team size was of 12 process associates)
•	Providing necessary feedbacks to operations on the performance of the team members.
•	Monitoring the adherence of Standard Operations Procedure by the team members.
•	Exploring new business opportunities through network marketing.
•	Transition new businesses that are bought in by the sales team.
•	Closely monitoring the pilot phase for each client before the final roll out to operations.
•	Keeping track of the work flow that is designed for each customer.
•	For quality monitoring, we had 2 levels of quality check. The first was done by me and the second level was done by the Quality Person. 
•	The parameters were put on a checklist and mapped to the activity performed.
•	Apart from the quality check on each transaction, the quality in charge also used to perform an audit on the closed transactions (loan applications) as a part of compliance.


Loan Origination Division
•	Managing a team of lead generators
•	Explaining the correct product offering to the prospective customer based on his/her requirement
•	Contacting banks for getting rate quotes based on the scenario received from the prospect.
•	Helping the customer in filling the 1003(loan application form) and gathering necessary supporting documents like paystubs, bank statements
•	Sending daily production report to the client on total calls made vis-à-vis the number of hot leads generated.

Business Promotion Executive

iCall India Limited

Primary role was to manage the daily pipeline of the customer and ensuring the delivery of the work as per the SLA. Single Point of Contact for the customer (mortgage brokers) and ensure that the team provides timely delivery.

Other Responsibilities:
•	Handling escalations of the team and ensuring timely resolution. In case the query remains unresolved, I would escalate it to the client making sure that the work does not stop at any point of time.
•	Monitoring the performance of the team.
•	To ensure that there are no bottlenecks in the Process Flow.
•	Assisting the onshore Transition Manager in process migration.
•	Preparation of transition related documents such as Work-flow Schedules/flowcharts, Service Level Metrics, Communication Escalation Plan, SOPs, etc.
•	Team Size – 20 associates
•	The Quality Parameters were defined on the basis of efficiency and accuracy of the associates. We had an intranet system based on Excel Spreadsheet, where team leaders were suppose to fill out the sheet by monitoring the transactions. 
•	The quality in charge used to audit the completed transactions completion of the transaction to check for compliance.

Account Manager

With over 19 years of experience in enterprise sales and business development, I am currently the Head of Vertical Sales at PracticeLeague LegalTech, a leading provider of SaaS solutions for law firms and corporate legal departments. In this role, I am responsible for managing the sales pipeline, contributing to the topline revenue, working with the product and client success teams, and heading the division RazorLex, a SaaS platform for law firms.

My core competencies include consultative selling, commercial negotiation, client management, and sales mentoring. I have helped organizations in various industries achieve their sales goals and optimize their processes by offering them innovative and customized legal tech solutions. I have also coached and groomed sales professionals to adopt the Sandlers Method of selling, which focuses on understanding the customer's needs and pain points, and offering value-added solutions. I believe that sales is not just about pushing a product, but about building trust and long-term relationships with customers.

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