Arizona Department of Education

• Collect, organize, and track meeting notes, surveys, and data to provide business analysis of current ADE programs for ESS.

• Coordinate services professional learning events (In-person and on-line) using AZPLRS to post-training on-line, track registration, troubleshoot registration challenges, and coordinate the collection of surveys from training events and data reporting.

• Prepare materials (i.e., form development, ordering supplies, print/graphic design requests, compiling training packets, name badges, loading/unloading materials, etc.).

• Provide assistance with processes, policies and procedures with travel arrangements, procurement requisitions for services, venues, invoices, supplies, and materials, and monitor budgets, HR processes, and contract workflow.

• Perform a variety of tasks such as maintaining and updating files, records, processes, procedures, databases, and websites (Arizona Promising Practices (AZPP), Arizona Professional Learning Series (AZPLS), Arizona Professional Learning Series Data Portal, Academic Achievement and Inclusive Practices Website)

• Assist in the preparation, editing, revising and tracking of responses, proposals, reports, grant applications, contracts and technical assistance documents—format materials for accessibility

• Answer phones, monitor the Academic Achievement and Inclusive Practices Inbox, processing and routing incoming correspondence from shared inboxes and telephone to appropriate personnel, and providing customer service regarding routine questions from PEAs, state agencies, and parents.

Program Project Specialist II

Scottsdale Community College

Managed end-to-end campus IT procurement processes while assisting a cross-functional team of 12 in delivering 14 campus technology projects on time and under budget to achieve a 98% on-time delivery rate across all projects. 

Coordinated with stakeholders across all campus departments to support project requirements, solutions, and deadlines.

Oversaw an inventory of over 2,500 digital and physical assets, implementing a database system to monitor current and past inventory levels, vendor contracts, and purchases. 

Maintained professional relationships with vendors, negotiating terms and contracts and resolving invoice disputes.

Coordinated project meetings, including creating agendas and minutes, resulting in a 12% increase in meeting productivity.

Fostered trust-based relationships with stakeholders by providing weekly email updates summarizing project progress, highlighting achievements, and outlining next steps. 

Facilitated bi-weekly budget meetings to assess project budget status, resulting in a 10% increase in departmental budget and a 9% decrease in expenses. 

Oversaw a $2M budget using Google Sheets and PeopleSoft FMS to optimize resource allocation and reduce overhead costs by 14%.

Led ad-hoc projects, like employee engagement initiatives of internal audits, which often required cross-departmental coordination, resulting in a 75% increase in department participation.

Adopted Agile practices in project management processes, encouraging swift iterations in software contract renewals and leveraging real-time feedback, resulting in a 50% reduction in unused licenses and $100K in cost savings in the first year.

Senior Administrative Specialist

Arizona State University

Processed and maintained required registrar and financial aid documentation within Peoplesoft and Salesforce case management systems, including case notes, personally identifiable information, and supporting tax documents.

Maintained, updated, and organized over 1000 student registrar and financial aid files physically and digitally in PeopleSoft, Salesforce, and AppXtender systems, mastering confidentiality and exercising FERPA knowledge.

Established communication templates for Slack correspondence, reducing response time by 6 minutes and improving team collaboration.

Simplified complex financial aid and registrar policies for students while maintaining optimal customer service; implemented training documents for newer staff members to make enrollment and citizenship verification easier, increasing overall productivity by 20%.

Registrar Administrative Assistant

United States Air Force

Instituted department AED program, defined the program scope and standards through research and cross-functional stakeholder interviews, and secured the safety of 260 Airmen across three Maintenance Hangars.

Negotiated requirements, use cases, and functional specifications for a new F-35 Maintenance Stand brake system, resulting in annual cost savings of $750,000.

Facilitated bi-weekly standup meetings to assess project statuses; prepared and distributed bi-weekly project reports to stakeholders, increasing project transparency and understanding.

Documented encrypted project status reports, executive summaries, and project deliverables using Adobe Acrobat, reducing confidentiality breaches by 30%.

Built interactive dashboards and reports with Microsoft Excel to give Leadership real-time insights into employee training, deployment, and leave statuses, reducing resource planning by 15%.

Aerospace Ground Equipment Administrative Coordinator

Aerospace Ground Equipment Maintainer

Accomplished administrative professional with experience managing projects, collaborating with cross-functional teams to resolve problems, and prioritizing multiple competing assignments in agile work environments. Committed to life-long learning and contributing to team success.

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