SAAF Education Ltd

* Delivering engaging ESOL (English for Speakers of Other Languages) lessons to diverse learners at Hull College.

* Supporting students in developing their English language skills for academic, professional, and everyday communication.

* Adapting lesson plans to meet individual student needs and different proficiency levels.

* Collaborating with college staff to ensure alignment with curriculum goals and student progression.

ESOL Supply Teacher

Vision Express

•	Conducted pre-screening procedures with precision, utilizing advanced optometric equipment to ensure accurate assessments and a seamless patient journey.
•	Delivered personalized customer consultations, guiding clients through the selection of eyewear that matched their lifestyle, needs, and style preferences.
•	Managed the promotion of Eye Care plans, effectively communicating their benefits to enhance patient understanding and engagement.
•	Supported the retail and clinical teams in daily operations, ensuring the shop floor was well-organized and customer service exceeded expectations.
•	Delivered an outstanding customer experience by addressing queries, resolving issues promptly, and providing aftercare services.

Optical Assistant (temp)

The Body Shop

•	Cultivated a great understanding of product ranges, offering expert advice tailored to customer needs and preferences.
•	Consistently achieved and exceeded KPIs, including sales targets, through effective cross-selling and upselling strategies.
•	Maintained high standards of visual merchandising, ensuring displays were engaging and aligned with brand guidelines.
•	Collaborated with the management team to identify areas for improvement and implement store-wide enhancements.
•	Leveraged feedback mechanisms to understand customer satisfaction and implement service improvements.

Customer Consultant

Pars Language Institute

• Directed the development and implementation of a cohesive and engaging curriculum, resulting in a 20% increase in student satisfaction and academic performance.
• Led a team of educators in the creation of innovative teaching strategies and materials, leading to a 25% improvement in student engagement and retention rates.
• Implemented effective communication strategies across the organization, resulting in streamlined processes and improved coordination between faculty and administration.
• Conducted regular training sessions and workshops for teaching staff, resulting in enhanced instructional techniques and a 15% increase in student achievement levels.

Program Development & Team Coordinator

• Elevated the organization's online presence by consistently maintaining a high-quality brand image on various social media platforms, resulting in a 25% increase in brand visibility and engagement.
• Collaborated with cross-functional teams in developing and executing creative content and strategies, fostering a collaborative environment that produced a 20% boost in social media interaction and audience reach.
• Spearheaded the successful launch of online classes during the COVID-19 pandemic, ensuring uninterrupted education for students and achieving a 30% increase in online enrolment.

Social Media Lead

• Developed tailored lesson plans to engage students actively, resulting in significant language skill improvements.
• Utilized interactive teaching techniques, fostering accelerated language acquisition and skill development.
• Provided personalized guidance and feedback, leading to enhanced English proficiency across all language areas.
• Facilitated student progression from intermediate to upper-intermediate language proficiency levels through personalized instruction and targeted feedback.
• Achieved a 25% improvement in student retention rates through the implementation of interactive teaching methodologies and tailored learning materials.
• Mentored and coached students to excel in English language proficiency exams, resulting in a 95% pass rate and several distinctions.

English Teacher

🎓🌟 Dynamic Business Management Graduate passionate about optimizing organizational strategies for success. 💼 With a background in customer service and retail operations, I excel in process optimization and elevating the customer experience.
👩🏻‍💻experienced in education & teaching, planning, as well as skills in attention to detail, business development support, and leadership.

📈 Eager to transition into roles in digital marketing, project management, HR, business development & administration, or merchandising where I can apply my analytical skills and strategic mindset. 🚀 

😇I am passionate about networking, marketing, and communication, and always eager to learn and improve. ✨🪴

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