Keysight Technologies

Assistant Manager

Business Analyst

GENPACT

•	Managed email queries related to disputed Invoices ; engaged in research & analyzed the disputes/ deduction in ERP
•	Followed-up with various departments to get supporting documents/info for dispute/ deductions resolution
•	Engaged in Reason coding in SAP/ERP of various disputes & deductions; followed-up with customers via email, phone to resolve the past due issues
•	Identified opportunities & recommend solutions for process & automation enhancements; drove efficiencies by using data, analytics & problem-solving techniques across departments
•	Performed daily reporting of individual portfolios to track & monitor the past dues; implemented collections strategy to reduce the past dues
•	Analyzed and sent inputs to the on-shore reporting team for monthly past due numbers
•	Developed win-win solutions by using cross-functional collaboration & influence on further improvement end-to-end processes; enhanced efficiency & automation by utilizing technology & reporting (SAP/Excel/Access)
•	Worked both independently & as a part of a team to monitor customer accounts, identified, investigated & resolved skipped delayed and/or disputed payments & other irregularities in team
ignificant Highlights: 
•	Spearheaded the Outbound operations by holding discussions to improve Functional requirement specification document and got client sign-off
•	Successfully engaged in setting up call audit function for the project and initiated internal/external calibration exercises
•	Got promoted from Process Developer to Team Lead in June2015
•	Worked as an Engagement Champion for the SDO, organized multiple floor level events to promote recreational activities across teams

Domain Trainee

Team Lead Manager

A strategic professional, offering comprehensive experience of  over 12 years in Order to Cash Management, Commercial Operations, MIS, Payable & Receivable Management, Accounting with an organization of repute

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