Twiga Foods

Chief Supply Chain Officer

Jumia Group

Managed supply chain and logistics for e-commerce and on demand business across Kenya, Uganda and Egypt

Regional Head of Supply Chain - East Africa

JUSDA Supply Chain Management International Co., Ltd.

- Build, launch and manage products including Distributed Warehousing and Part Load Transportation business with annual revenue ~2 Mn USD within first year of operations. Included revenue and margin management, network design and development, product development, recruitment, and Go-To-Market (GTM) support
- Tied up with 15 3PLs across India to create a PTL and FTL logistics network across India to offer seamless distribution network to the clients
- Optimized B2B supply chain for a mobile company (with 5% share in India) across 13 warehouses and 2000+ delivery points pan India
- Conducted operational and financial due diligence of 10+ trucking companies for potential acquisition
- Devised pricing strategy for On-Demand warehousing product for hi-tech, automotive and FMCG industry
- 3PL Vendor development to support product, negotiation on commercials and SLAs and seamless integration with the existing operations
- Achieved 98% 48-hours intra-state delivery SLA compliance for the clients across locations pan India with less than 0.05% damages

Director - Warehousing and Domestic Transportation

Droplet  (A TATA-1mg company)

Droplet was India's largest 3rd party B2B pathology specimen collection network with presence across 40 cities. 
- Led the business (3 Mn USD) and managing 2,000 orders per day with responsibility to increase revenue and optimize costs across operations.
- Supply chain designing and planning to improve TATs, building operational efficiency and reduce network cost
- Defining KPIs for business and operations; institutionalizing review process and monitoring customer service quality and business health
- Achieved 40% cost reduction through better productivity and technology usage
- Reduced order cancellation by 60% and order rescheduling by 40%; improved order fulfilment rate to 94% 
- Achieved 4x volume growth and 3.8x revenues growth in 12 months

Vice President and Business Head

Nuvo Logistics Private Limited

- Led 3PL Reverse Logistics business (~20,000 orders per day; revenue 6-8 Mn USD) with 1200+ people on ground to deliver the best customer experience in the e-commerce logistics business for India’s leading e- commerce clients including Snapdeal, PayTM, Shopclues, Jabong, Sony, etc.
- Launched industry first value added services such as Doorstep QC and Warehouse QC for reverse bound shipments
- Expanded logistics network from 20 cities to 60 cities with industry best operational performance with 75% same day pickups
- On-ground operational efficiency though initiatives like last mile mobile App and paperless pickups
- Grew 2.5x order volume, 1.7x revenues in a span of 1.5 years through acquiring new customers and growing current accounts

Business Head

Jabong

- Led Order Fulfilment team for Dispatch & Delivery (Logistics). Included designing and defining TATs for dispatch & delivery, cost optimization across supply chain, processes to handle shipments, customer communication related to dispatch & delivery 
- Led a 60+ team including Return and Exchange processes and operations, Refund processes and operations, return risk operations
- Drove Cost Optimization project across departments including Logistics, Customer Care Centre, Warehouse, Returns & Refunds. Included predictive cost modeling, cost analysis, goal setting, designing cost reduction initiatives, stakeholder negotiations, impact analysis
- Improving Net Promoter Score (NPS) with special emphasis on expectation setting, order fulfilment and customer delight

DGM - Order Fulfilment

Fortis Healthcare

- Led a strong team of 150+ members across operations including but not limited to Patient Care Services, Procurement, Hospital Support Services and Engineering
- Improve service-quality standards & adherence to budgetary restrictions across operations
- Efficiency and cost optimization across various facets of operations including processes, inventory and manpower 
- Short-list, train, schedule and motivate all manpower (including contracted) for departments under direct purview and get maximum output with respect to time and service standards

Associate General Manager - Operations

- Part of pre-launch team at Fortis Memorial Research Institute (FMRI), Gurgaon
- Additionally worked as Strategic Business Unit Head for Radiology department at FMRI
- Provided critical inputs for strategic decision making, operational planning, pricing, budgeting and process improvement
- Assisted the Regional Director to manage the operations of Rs.1000 Cr healthcare business across NCR and Rajasthan (6 hospitals with total beds more than 1000)

EA - Regional Director's Office

Orbit Corporation Limited

- Short-term and long-term strategy and business planning for both existing and new businesses
- Financing deals through debt as well as structured finance, involving deal structuring, supporting legal as well as financial due diligence, reviewing agreements & coordination with investors
- Cash flow analysis and project portfolio evaluation, valuation of growth opportunities with financial modelling and sensitivity analysis
- Investor Relations

AVP Finance

Essar Steel Limited

Debt financing, financial modeling and managing relationship with Indian/Foreign banks

Deputy Manager - Finance

Tavant Technologies

Senior Software Engineer

E-commerce specialist with 18 years of leadership experience in managing P&L, supply chains and logistics across India and Africa

- Committed to driving transformation in the global e-commerce landscape
- 9 years of experience in technology enabled start-ups
- Passionate about driving scale, profitability and delivering superior customer experience

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