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As a Senior Manager at Eton Solutions, I lead the technical support and client experience team for a software company that provides wealth management solutions to the financial industry. I have over 17.5 years of experience in networking, TAC operations, customer service, and people management across multiple domains and technologies. My core competencies include network administration, network security, internet protocol suite, and leading cross-functional teams. I hold multiple certifications from Juniper Networks, including JNCIAX4, JNCIP-SEC, JNCIP-ENT, JNCIP-DC, and JNCIP-SP, as well as double-VCP from VMware. I am passionate about delivering excellent customer service, enhancing technical skills, and fostering a collaborative and learning culture among my team.
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