IBERBANCO

Market Expansion; Promote FinTech solutions to potential clients; Build and maintain relationships with key clients, partners, and stakeholders; Contract Negotiation; Client Relationship Management; Recroute, arrange training and supervise Sales team; Cross-functional Collaboration: Work with other teams; Industry Representation: Attend conferences and events to build brand awareness and network.

Business Development Manager

Specializing in Operations Management, Business Optimization, and Development. Proven track record of driving efficiency, streamlining processes, and implementing growth strategies to help businesses improve performance and achieve sustainable success. Expertise in identifying operational bottlenecks, optimizing workflows, and providing strategic guidance to enhance profitability and scalability. I work with Business Owners and provide guidance to related management teams to implement reformatting.

Operations Management. Business optimization and development.

DUX Translations

Managed recruitment and hiring processes, fostering staff diversity; Nurtured employer-employee relations and maintained company culture; Administered employee benefits and ensured compliance with labor laws; Created a safe work environment and handled disciplinary actions; Oversaw HR operations and ensured compliance with labor regulations; Ensured 100% audit success rate for labor law compliance.

Head of Human Resources

Mini Boss

Co-founded company with vision and led business development efforts to achieve success; Managed day-to-day operations, including sales, marketing, and finance; Oversaw team of employees, ensuring efficient workflow and meeting company goals; Fostered strong relationships with clients and partners to drive growth and revenue.

Company co-founder and owner

E-commerce

Managed diverse projects within a holding company, spanning tourism, restaurant development, e-commerce in consumer goods, logistics, and pharmacy operations; Conducted preliminary marketing research and business planning, alongside budgeting and personnel management; Oversaw the entire project lifecycle, from personnel interviewing and hiring to training and collaboration with technical teams for website implementation; Facilitated collaboration between in-house technical teams and external providers, including call center equipment and search engine providers; Managed support teams, cultivated partner relationships, and coordinated with suppliers to ensure seamless operations; Developed and implemented educational programs for personnel, alongside sales plans, budgeting, and promotional activities; Implemented quality control measures to optimize project performance and enhance client satisfaction.

Operations and Project Manager

IMMO Moldova

Led pre-launch marketing research and developed business plans; Orchestrated company registration and successful launch operations; Managed strategic planning, budgeting, and resource allocation for optimal efficiency; Negotiated key partnerships with mobile operators and stakeholders; Oversaw project implementation, marketing, and advertising initiatives; Monitored outsourced teams to ensure targets were met; Drove business development and day-to-day operations, achieving company growth and organizational goals.

Country Director

A-ONE, Russia

Developed and implemented strategic plans to expand market presence in the country; Represented the organization at local events and meetings to build partnerships; Conducted regular stakeholder meetings to drive collaboration and enhance reputation.

TV Channel Country Representative

Neogen

Managed all activities, including coordination, monitoring, motivation, and optimization; Conducted interviewing, hiring, and staff career planning, fostering internal rotation; Established target productivity and quality indicators, measuring overall performance; Implemented internal regulations and procedures, ensuring compliance; Oversaw training needs and operational procedures, facilitating transversal workgroups; Led strategic planning and execution for sales and marketing teams, resulting in revenue growth; Developed and executed successful marketing campaigns to enhance brand awareness and generate leads; Nurtured key customer relationships and led negotiations to secure new business and drive retention.

Director Of Sales And Marketing

Business Alliage

Implemented successful investor communication strategies resulting in improved stakeholder relationships; Coordinated investor meetings, roadshows, and financial reporting periods; Managed shareholder inquiries and complaints, resolving issues promptly and professionally; Maintained positive relationships with stakeholders through regular communication and feedback sessions.

Investor Relations Associate

Moldcell

Led pre-launch management, overseeing departmental activities and budgeting; Implemented standards and procedures, including VIP and corporate client management; Conducted interviewing, hiring, and staff motivation, fostering team cohesion; Managed decision-making processes and established reporting systems for analysis and troubleshooting; Directed service delivery to 10,000+ clients, driving a 20% satisfaction increase; Resolved escalated issues, ensuring customer loyalty and trust; Provided staff training in effective communication for enhanced customer relationships.

Director Customer Relationship Management

Expertise in People Management, Negotiation, Internal Marketing, Business Planning, Corporate Coaching, and Analytical Skills, with over 25 years of experience in leading top-tier companies across the telecommunications, e-commerce, consumer services.  

Proven ability to drive operational excellence, enhance customer satisfaction, and implement strategic initiatives that deliver measurable results. 

Certified NLP Coach and Business Tracker with a strong track record in coaching and business optimization. 
Fluent in Russian and English, with extensive experience working in diverse international environments.

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