Transformational coaching and Business consulting

Mini Boss

Company co-founder and owner

DUX Translations

Recruitment and hiring, personnel development, employer-employee relations, maintaining company culture, managing employee benefits, creating a safe work environment, and handling disciplinary actions. Operations officer duties.

Head of Human Resources

E-commerce

Working for a holding company, projects included Tourism Operator, Restaurant project development, E-commerce projects in consumer goods, logistics hub of full cycle, pharmacy shop and delivery. Each project supposed preliminary marketing research and business planning budgeting, personnel interviewing and hiring, training, collaboration with technical team in task management and follow up till website implementation, providing content and other details. Search and selection of outsource providers (Call Center equipment, search engine providers), interaction between side providers and technical team. Operations duties supposed management of support team, relations with partners, search for the new suppliers, coordination between teams, personnel educational programs, sales plans and budgeting, promotion and marketing activities

Operations and Project Manager

IMMO Moldova

The company provided VAS in mobile communications, content and services, with HQ in Russia. Responsible for pre-launch marketing research and business plan, company registration and launch, planning and budgeting, concluding collaboration agreements with mobile operators and partners, projects implementation, marketing and advertising, effective management of resources, organization and monitoring of outsource sub-divisions, keeping the targets, reporting and analysis of activities

General Director

A-ONE, Russia

Representing interests of First Musical TV Channel in Moldova, negotiations, presentations, concluding the contracts, monthly reports

Country Representative

Neogen

Full management of activities (coordination, monitoring, motivation and optimization), interviewing and hiring, staff career planning and internal rotation, providing target productivity and quality indicators, measurement of overall performance, implementation of internal regulations and procedures, maintaining training needs, operational procedures, transversal workgroups

Regional Director Of Sales And Marketing

Business Alliage

Manufacture, Representative of Benilux-USA Investors in Moldova. Performing marketing activities, effective communications with client, partners and investors, following special projects, control on quality and meeting deadlines for project activities, search for the new clients and partners, reporting and analysis, handling of negotiation processes, presentations' performance, administrative duties

Investor Relations Specialist

Moldcell

Pre-launch management, planning and organization of all department activities, development and implementation of rules, standards and procedures, planning and budgeting, full coordination and monitoring of sub- divisions, internal marketing, delegating, coaching and leading, interviewing and hiring, motivating personnel, decision making, establishing and maintaining reports system, VIP and corporate clients, analysis and troubleshooting

Customer Relations Manager

Complete activities' management, personnel training and supervising, service level control, customer care support,  troubleshooting (claims, complaints), key accounts and VIP clients relationships, track & tracing procedures, monthly reports and analysis, new procedures implementation and its monitoring, routine translations and interpreting

CS Manager

Top professional in Customer Success Management, Operations and Project Management with a demonstrated history of working in the telecommunications industry, E-commerce and Consumer Services. Skilled in Team Management, Negotiation, Internal Marketing Management, Business Planning, Corporate Coaching and Analytical Skills. 

Fluent in Russian and English. Experienced to interact within International environment.

I am expert about creating and managing online teams of sales and support, certified NLP coach and trainer. 20+ years of experience with top leading companies.

If you need professional assistance on  improving your employees KPI’s for online/remote/outsource, please PM me.

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