AdRoll, a division of NextRoll

Account Manager

Customer Success Manager

AdRoll levels the playing field for ambitious direct-to-consumer (D2C) brands. More than just ads, the AdRoll Growth Marketing Platform includes email marketing, AI-driven product recommendations, and cross-channel measurement. The all-in-one platform serves as mission control for marketers, so they can reach the right customers with the right messages at the right times.

My main responsibilities are: 

- Proactively identify and communicate with customers based on a targeted list of high potential and/or at-risk customers, in which you’ll provide recommendations to improve performance

- Educate customers on AdRoll’s Growth Platform, features, and use-cases. Including how to set up campaigns, tailored to goals, and measure results.

- Assist customers in seeing the value in AdRoll’s Platform and build rapport, resulting in increased customer satisfaction, customer retention, and revenue retention.

- Work cross-functionally with the marketing team to develop educational assets that will be used to assist with customer communication.

- Be the voice of the customer by driving product and process improvements. Provide feedback to product, engineering, marketing, and other internal teams.

Customer Success Specialist

LinkedIn

LinkedIn is the world's largest professional network with nearly 740 million members in more than 200 countries and territories worldwide.

- I managed accounts and developed leads through strong communication and discovery skills (300K+ FY20 personal
Revenue contribution for the Italian Sales Team)

- Awarded Q3 FY20 Rockstar for leadership, leverage and results (110% target average)

- I started a successful Partnership with the Milan Enterprise Office helping companies find and engage the right 
candidates, build their brand and make even smarter talent decisions with LinkedIn’s data and insights.

- I completed our internal business coaching program focused on career development to improve my professional skills and never stop learning

- I was nominated LinkedIn Culture's employee & Rock Your ProfileOfficial Ambassador 
- Company Trainer for the team's new hires

Senior Strategic Advisor

•	Always focused in achieving my monthly & quarterly target helping Italian SMB companies being 
        successful and optimize their recruiting & Employer Branding strategy (108% average)

•	I developed strong professional skills and techniques through LinkedIn very own training programs like Sales Academy, ELearning platform & sharing best practices with my colleagues.

Strategic Advisor

Smartbox Group

Smartbox, the European N°1 in experience gifts, offers over 180 000 unique experiences, selected for clients to create unforgettable memories.

My main responsibilities are: 

• Managing high level clients & prospect portfolio building long lasting relationships 
  and helping them growing their business.

• actively partecipation in Smartbox new projects & fairs

• Delivering training about the whole Sales Process (from prospects research to signed agreements -mock calls, 
   how to handle objections), with a particular focus on Salesforce CRM

• Scheduling weekly internal classes to explain new employees the entire sales cycle and the use of Salesforce 
  CRM in our daily work routine

Senior Business Development Consultant & Corporate Trainer

• Research and generate new business opportunities through strategic outbound calling 

• Preparing specific presentations and proposals for the potential clients and consolidate long lasting relationship with them to secure win win outcomes

• Consistently achieving individual quotas and revenue monthly targets (110%)

• Sales coach trainer for junior peers and new hires

Business Development Consultant

Gavarone Bookstore

• planning, organizing and managing bookstore activities ( ordering books, supplies, 
   merchandise and arrange advertising materials)
  
•  overseeing the supervision and maintenance of stock and inventory

• Developing strong multi-tasking skills, excellent oral communication skills and the ability 
   to perform consistently, even under pressure

Store Manager

Generali Italia

Generali is one of the largest global insurance and asset management providers. Established in 1831, it is present in 50 countries in the world.

My main responsibilities are: 

• Achieving personal quotas by selling insurances policies within the given regional area, managing the entire sales cycle with clients

• Maximizing existing accounts growth by identifying  up-sell/cross-sell opportunities

• Evaluating customers’ needs and build productive long lasting relationships

• Developing professional and technical knowledge by attending educational workshops inside the company

• Awarded 4 times as “Best Performer of the Month” 

• Dedicated mentor for new hires

Field Sales Representative

• Handle customer calls and queries

• Promote and sell INA Assitalia insurances services

• Update CRM database for legal marketing purposes 

• Consistently achieving individual quotas and revenue monthly targets

Sales representative & customer service

Fata Morgana Clothing

• Responsible of the sales department  
• Giving advice and guidance on product selection to customers
• Responsible dealing with customer complaints, refunds
• Always achieving my mothly targets

Sales Assistant

Hi there!

Thank you for taking the time to explore my profile!

I am a highly motivated digital marketing advisor with over a decade of experience in sales and customer-centric roles, specializing in the dynamic field of digital marketing.

Empathy, collaboration, and curiosity have been the hallmarks of my professional journey thus far, together with a passion for providing excellent customer experiences, building long-lasting relationships with clients, and offering timely value-driven solutions.

I am an enthusiastic team player, awarded twice for my successes during my LinkedIn journey, and now proud and excited about my professional growth in Adroll!

In my free time, you can find me in a museum, playing volleyball, or discovering amazing places around the world...I'm a travel addict! #wanderlust

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