Anna Politova's Linkedin Analytics

Seasoned Customer Service Delivery Manager practising Servant leadership. I enjoy contributing to various projects and IT Service transformations, overseeing the E2E incident management process, keeping daily operations running, and ensuring customer satisfaction in a high-pressure, fast-paced multinational environment. 💙 I love making people inspired 🛑 I don't like indifference and disrespect So here are 5 quick things about me and my work. In, out, five bullet points adventure: 👉 8+ years in a product-based Tech company developing OSS/BSS/SDN/NFV solutions for Major telecom operators worldwide 👉 5+ years of cross-functional work in Managed Service international projects in EMEA, APAC, and LATAM; incident management; problem management; change management; escalations 👉 Stable performance results and metrics monitoring: 98% SLA compliance with 99% SLO; CSAT, CES, IQS, NPS, AHT, ART, AWT 👉 6+ years of Direct team management: 25+ people, over 100+ mentored 👉 Process lover and facilitator geek, ITIL practitioner Some of the projects I have worked on include Andorra Telecom, Telefonica, Deutsche Telekom, and Du (Emirates Integrated Telecommunications) etc.: • Juniper for Deutsche Telekom – an Enterprise Service Automation for resource inventory that unified and automated services end to end, from WAN to LAN and from the business layer to the network layer. • Du (Emirates Integrated Telecommunications) – a digital transformation for OSS/BSS functionality for a service provider, including asset management, order entry and provisioning, quotation, resource inventory, self-service portal, vendor management, CSR desktop. 🛠 The tools I frequently use include the Atlassian toolset(JIRA, Confluence), SharePoint, GIT, Jenkins, Postman, Swagger, Openshift, Grafana, Graylog, Tableau, Remedy, HPSM, MS Office, etc. Feel free to contact me if you need Customer Support mentoring, problem-solving tips, career guidance or advice on those tricky plants to grow. 🪴 🌾🪻We can deal with complex situations together. 📧 Email: anpolitova@gmail.com 🗨 Telegram: @cold_bit