HearUSA

• Collaboration with business operation and
leadership for upcoming projects: phone system,
and new locations' infrastructure.
•Training new open locations (Greenfields) VoIP
System.
• Establishes communication systems by installing,
operating and maintaining voice and data telecommunications network circuits and
equipment. Displayed strong telephone etiquette, effectively.
handling difficult calls.
• Leveraged specialized knowledge to act as subject
matter expert within organization.
• Evaluated vendor products and services for
potential cost savings opportunities and improved
operations efficiency.
• Dispatched vendors to perform onsite service to
mitigate problems beyond scope of telephone
troubleshooting.
• Maintained updated knowledge through continuing
education and advanced training.
• Recognized by management for providing
exceptional customer service.
• Planned and completed group projects, working smoothly with others.

Specialist, IT Support

• Experienced in using sycle.net, uLink, Citrix,
Spiceworks Ticketing Systems, Jira Ticketing
Systems, Office 365 licensing, Windows 7&10,
Active Directory, LogMeIn, Team Viewer, Intune
Machine, helped using analog lines, internet
services and software updates
• Understanding and deciding the underlying problem
from reoccurring
• Moving and adding users' rights and permissions,
email distribution groups and security control.
• Led more than 350 locations in the US Retail for
VoIP solutions.
• Worked with cross-functional teams to achieve
goals.
• Assisted customers with various types of technical
issues via email, live chat and telephone.
• Assisted with the setup of new computers and user
accounts.
• Configured network settings for routers, switches
and other networking devices.
• Developed training materials and procedures or trained users in proper use of hardware or
software.

Information Technology Help Desk/Telecom

Florida Medical Hearing Centers

• Assured regulatory compliance and professionalism across patient service.
• Processed patient intake information and updated medical records prior to treatment.
• Explained policies, procedures and services to patients.
• Tracked data from various sources such as electronic health records systems and paper charts.
• Scheduled evaluations and procedures for patients.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Completed insurance verifications and claim forms for patient intake and processing.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Office Manager/ Patient Coordinator

Watson Realty Corp.

Present purchase offers to sellers for consideration.
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Interview clients to determine the criteria, prepare documents such as representation contracts and purchase agreements, closing statements, deeds and leases.

Real Estate Agent

Home Depot (Signature INC)

Our goal with the launch of each campaign implemented by Signature is to drive home results for our clients, the customers served by us, and the members of our team.  
Achieving positive outcomes for all of these clients results in growth for everybody.
We drive perpetual expansion for our clients by infusing the  outreach for their brands with energy, and by encouraging our highly developed team to come up with innovative approaches to reach new markets.

Marketing Director

Apple American Group LLC

Business supervision with sales over $4 million in the year 2013. 
Established and sustained viable business relationships with clientele and employees.
Providing creative solutions to customers in the development of sales strategies

Supervisor

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

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