Anna Smilow's Linkedin Analytics

At my core, I’m driven by efficiency and enablement. My strengths are process development, optimization, and automation to enable teams to scale and deliver world-class customer experiences. Recent accomplishments have been: ✔️ Developing standard Implementation team processes and digitizing customer onboarding, decreasing onboarding time by 75% and enabling national scaling (+500% growth) ✔️ Leveraging no-code tools to automate client activity alerts from Salesforce to Slack, accelerating Client Success workflows ✔️ Establishing an inbound request system dictating interactions and SLAs between Client Success and Business Intelligence teams My curiosity has been an asset throughout my career. I never shy away from asking questions to have a deep understanding of how and why products and systems work, and I use this expertise to guide operational improvements. I believe in embracing continuous improvement over delayed perfection and communicating openly to create big results for organizations in their next phase of growth.