Anne Cantera

LexisNexis Legal

Designing and implementing chatbots and IVR systems using AI across the Lexis Nexis ecosystem.

Global Customer Operations Digital Experience Designer Chatbots / IVR

Tech Fleet Community DAO

🔹 UX Designer / Guild Member 2022 – 2023 Tech Fleet, Remote 
Managed the full lifecycle of UX research and digital design concepts to gain hands-on experience through the 501(c)(3) nonprofit dedicated to creating fair access to tech careers by providing skill-building opportunities. 
Collaborate cross-functionally on 3 client projects to deliver interactive prototypes in Figma; designs were chosen by Tech Fleet and have moved into development. 
Projects included:         

▪ IDM Math: Founder and visionary for an inclusive research-driven app for Nuerodivergant Learners, built on my proprietary approach to teaching Neurodiverse students. 
Oversaw the e2e product roadmap and sprint cycles, ensuring the mobile app prototype was developed based on caregiver and student persona requirements, provided guidance to the project team, and sign-off for development
▪ Career Here: A mobile responsive website that provides high school students with career counseling, college guidance, aptitude testing, and financial aid resources. 
Identified user needs and pain points by creating a persona and user journey map. 
Built sitemap and initial wireframes for usability testing and translated designs into low-fidelity and high-fidelity prototypes; improved usability by 60% by adding new search features. 
Delivered comprehensive style guide and components for implementation.
▪ Confidential Investment App (subject to NDA): Led design and feature ideation and delivered user flows, information architecture, affinity maps, and high-fidelity design with the prototype. Ensured application included proper legal requirements (TOC, Contract Page, etc.) 
Participated in sprint retrospectives, identifying personal and collective areas for improvement.

User Experience Designer / Guild Member

Projects:
🔹Podcast Chatbot, Stealth	Jul 2023 – Present 
Assisting AI-Entertainment based podcast create “Yappy,” their Ai-based web co host who asks listeners to pitch in their hot topics or takes
Soon-to-be released stealth podcast 
🔹Julia GPT, Culinary Chatbot	April 2023 
Created Julia, a well-loved AI-driven chatbot culinary assistant
Seamlessly generates shopping lists for users and integrates them with their favorite grocery delivery services
Also generates recipes, meal plans, nutritional information, and ingredient substitutions
Voiceflow was used to create this bot, leveraging NLP/slotting capabilities 
🔹Biz Baker, Hands-free ordering and inventory	January 2021 
Created Biz Baker, a hands-free, multi-modal platform that automates the non-baking tasks of baking
With its NLU/NLP based capabilities, this bot helps bakers manage inventory, create orders, manage vendors, place orders, price products and meet deadline effortlessly
Voiceflow was used to create this bot, leveraging NLP/slotting capabilities

NLU / VUI / Conversational designer

The Inclusive Group | IDD Life 

🔹Promoted from UX Manager within 6 weeks; 
Lead the core product strategic roadmap and delivery for the Public Benefit Corporation committed to helping people with intellectual and/or developmental disabilities live their best lives through innovative AI-generated technology (subject to NDA, no further details available). 
🔹Partner with the startup founder to secure venture capital funding.
🔹Set Product strategy, including AII integration, and designed a program to onboard and deploy 40+ UX interns on agile sprints. 
🔹Establish and build from scratch supporting operational processes, release planning, resource allocation, and prioritization criteria.

Senior Product Manager

🔹 Conducted in-depth research and interviews with parents of children with intellectual and developmental disabilities, resulting in detailed service maps.
🔹 Rapidly promoted to Product Owner within six weeks of starting, a testament to my passion and expertise in UX.

UX Researcher

MIT Incubator 

UX Designer Nov 2022 – Dec 2022 MIT Incubator, Remote 
🔹 Delivered actionable recommendations to improve mobile application user experience for a B2C client (subject to NDA);
🔹  Performed a comprehensive user-interface audit, desk research, and competitor analysis.

User Experience Designer

Canteras  Creations

🔹 Ran a successful custom cake business in New York.
🔹 Managed daily operations, including finances, client meetings, custom cake designs, and deliveries.
🔹 Gained an in-depth understanding of the intricacies of running a business and providing beautiful and delicious custom cakes.

Business Owner

Sr Product Designer 💻 Bot Builder 🤖 Conversation Designer / VUI / NLU 🗣️ Prompt Whisperer 🤫 Voiceflow Enthusiast 😎 Yes, I do BOTH ✌🏻UX & Conversational AI Design 💡chatbotbuilder.ai 🤓 annecantera.com

Experienced AI and Conversation Design Leader with a track record of over 15 years in pioneering and shaping innovative projects. Specializing in crafting cutting-edge digital, physical, products tailored to enhance customer experience and drive revenue for B2B/B2C clientele. Renowned for expertise in conducting comprehensive multi-disciplinary research to discern intricate user and client needs. Proficient in utilizing advanced AI/UX design methodologies, compelling storytelling techniques, and profound business acumen to shepherd startups from inception to successful product deployment. Recognized for adeptly bringing clarity and strategic direction to fast-paced environments. Currently at the forefront of revolutionizing conversational AI products through experimentation and groundbreaking innovation.

Product Owner

🔹Assist founder with daily operations
🔹Oversees 40 interns that building a web product
🔹Agile & Waterfall Methodologies

Check out this ladies in AI event. I don't consider myself an "AI expert" but I have been learning in public for a long time as well as having a successful career pivot plus building cool chatbots. That's what I will speak about.

🌎 Global Customer Operations Digital Experience Designer Chatbots / IVR at LexisNexis 👉🏻 Multimodal 💻 AI Agents 🤖 Conversation Designer VUI / NLU 🗣️ Prompt Whisperer 🤫 AI Training / Automation ➡️ annecantera.com

Community Manager | Tech Advisor | Podcast Host | Event Producer ||| Driving technology access and innovation, fostering ethical practices, and empowering societal progress through knowledge.

The Women in AI Forum is a FREE 1-day virtual event covering several panel discussions about pioneering women in STEAM + AI Technology via the SWARM Community page. Full list of panel discussions speakers are included in the comments.

You can sign up for each panel discussion via the SWARM Community or via the official landing page for the event:
https://lnkd.in/d6-Jkvs4

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