Annie M.'s Linkedin Analytics

I am a business consultant who specialises in process improvement and customer experience across various industries, with particular specialisation in financial services. I bring diverse perspectives and experiences to the teams I work with, and I thrive in collaborative and agile environments. I am passionate about helping organisations identify and implement opportunities for enhancing their revenue and cost efficiency through driving increased customer and colleague satisfaction. I provide clients with frameworks and methodologies to assess and improve their service delivery. My mission is to help organisations: - Put customers at the heart of their product design and delivery - Invest in employee, customer, partner experience and build sustainable and responsible relationships - Leverage technology (including AI as appropriate without losing the human touch) I work with my clients to future proof and innovate through experimentation to deliver bespoke solutions. I am part of the management team at XM Coach, a specialist advisory practice that coaches leaders to drive improved business performance from the experience they deliver to their customers, colleagues, and partners. This allows me to stay close to the latest thought leadership and global experts around Experience Management and the benefits this drives over and above pure customer experience programmes.