DXC Technology

As global head of Operational Excellence at DXC Technology I lead a team that is committed to help DXC deliver on it's promises. 

My team helps improve and simplify DXC's delivery to client. We aim to prevent projects and engagements running into trouble and if they land there then we do what we can to recover. We also relentlessly apply Continual Improvement across the organization and establish compliance to all key quality, information security, and business continuity standards.

Director - Head of Operational Excellence 

As global head of quality at DXC, my team and I, strive to help DXC keep its quality commitments to customers. We do this with sustained focus on:

- Process, Tools, and Metrics
- Standards, Audits, and Certifications
- Business Continuity and related Compliance
- Process Improvement through Kaizen, Lean, Six Sigma, and Automation
- Performance reporting and workflow tools to simplify processes.

We are here to make an impact. 10x or more!

Director - Global Head of Quality and Continual Improvement

At DXC I lead the Delivery Excellence team to assure world-class delivery to clients, globally. 

DXC is the world's third largest IT Services Firm with over 100,000 employees and $20bn in annual revenues. More on DXC at https://www.dxc.technology/ 

I lead a global team to improve and simplify DXC's delivery to client. We aim to prevent projects and engagements running into trouble and if they land there then we do what we can to recover. We also relentlessly apply Continual Improvement across the organisation and establish compliance to all key quality, information security, and business continuity standards.

Global Head of Delivery Excellence

I lead a team of transformation specialists at the Global Delivery Services (GDS)  of EY. My team of 100+ is spread across locations in India, China, Philippines, Argentina, and Poland. We undertake high impact projects to significantly improve the capabilities of GDS to help EY create a better working world. 

We manage a multi level improvement projects architecture including Kaizen, Six Sigma, Lean, Automation, Robotics Process Automation (RPA) and Maturity Frameworks.

Transformation Director | Global Delivery Services

HSBC

At HSBC I managed the offshore Process Re-engineering and Implementation team based in Hyderabad and Bangalore. Together we delivered large and high impact process improvement projects for the bank, globally. We delivered over $100 m in impact over 2016-17. 

As a program leader I also lead the Waste Elimination and Robotics (RPA) programs across HSBC global operations.

Head of Process Re-engineering and Implementation | Offshore

Process Consulting is a part of the Global Change Delivery function at HSBC. Our team manages large high impact process improvement projects globally. I am currently leading transformation programs in Insurance and Retail Account Servicing.

Vice President - Process Consulting

ANZ Support Services

As Vice President - Business Excellence (Retail, Commercial, and Wealth), my role is to develop and deploy plans for achieving key operations excellence goals including productivity, utilization, turn-around time, accuracy, cost, and customer satisfaction. This includes programs to improve accuracy, reduce waste, cross-skill staff across teams, establish customer centricity, and improve productivity using a unique mix of Kaizen, Rapid Root Cause Analysis, Lean, and Six Sigma projects. As part of the leadership team I also lead change programs.

Achievements and Highlights 
•	Over 15 % improvement in productivity and  customer satisfaction 
•	Over 50% reduction in errors from priority teams 
•	Over 50% improvement in staff committing zero errors for a month 
•	Completed improvement projects leading to savings of over 50 staff 
•	Global trainer for ANZ's flagship operations excellence program with Cranfield University.

At ANZ I have realized my passion for leading teams to make a positive impact.

Vice President - Business Excellence (Retail, Commercial, and Wealth)

Infosys Technologies Ltd

As Principal - Quality Programs I head Infosys's Business Excellence program globally.  This includes driving beneficial change across business units and enabling functions, nurturing a global team of senior examiners, and leading over 25 assessments annually.  I also mentor select Lean Six Sigma projects.

Principal - Quality Programs

As Principal - Quality Programs and earlier Program Manager, my role was to lead a significant change program across the organization. This program, based on the Malcolm Baldrige National Quality Award (MBNQA) of the USA, was designed to measure and improve management performance across Infosys. This included developing business excellence criteria, training and coaching examiners, conducting assessments, and presenting results to the board.

Achievements and Highlights 
•	All key units achieved a 600+ points goal during the three year program 
•	Conducted over 25 assessments annually and shared insights with senior leadership 
•	Developed a solution for to balance budget and benefits for a global marketing campaign 
•	Trainer for Six Sigma and Infosys Quality programs 
•	Managed Infosys' Customer Satisfaction Measurement and improvement program in 2007 
•	Won org-wide Excellence Award in 2007 and the best Quality program in 2008.

At Infosys I honed my passion for the Malcolm Baldrige framework for performance excellence.

Program Manager - Quality

Qimpro Consultants

As a COO, BestPrax and Business Leader, Qimpro Consultants, my role included consulting for key clients and managing the BestPrax Club.  Most client engagements were long term change (MBNQA/Deming) assignments linked to improvement in business metrics.  Others included training on quality and creativity tools. I also did business development, alliances, product development. 

Achievements and Highlights 
•	Trained over 1000 quality professionals across over 25 clients 
•	Clients included companies from the Aditya Birla, ICICI (Insurance), Reliance, and Tata groups  
•	Co-authored the International Quality Maturity Model for change management assignments 
•	Developed new businesses including Six Sigma, Best Practice insights, Courseware sales, etc.

Business Leader

MindaRika

Assisted in up gradation of ISO 9002 to ISO 9001.
Developed and conducted training modules on QS 9000.

Quality Assurance Engineer

Raymond Limited

Conducted several productivity improvement projects in manufacturing.
Conceived, designed, developed, and managed training for 3000 workmen in less than 100 days.
Managed stores and purchasing co-ordination including sanctioning indents.

Junior Officer

Global Head of Operational Excellence @ DXC Technology | Business Process Transformation and Mid-Career Coach ✅

With over 25 years of experience in transformation, innovation, quality, and simplification (TIQS ✅), I am a passionate and results-oriented leader who delivers world-class operations excellence to clients across multiple industries. 

As the Global Head of Operational Excellence at DXC Technology, I lead a global team to simplify and transform DXC's delivery to customers, deploying works class processes, ensuring compliance, continuity, and improvement. We keep our promises. 

I am also an ASQ Fellow since 2013, a LinkedIn Top Voice since Jan 2022, and a mid-career coach, who loves to share my knowledge and expertise with others. I have taught quality principles, methods, and tools to over 10,000 professionals, and helped my clients win several quality awards, including the Deming Prize. I have also led initiatives that generated over $250 million in benefits, focusing on composite outcomes around revenue, cost, customers, and employees. 

My mission is to make an impact and to lead people to deliver 10x results.

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I have spoken at over 100 companies in 15+ countries, including Amdocs, ANZ Bank, Birla Group (25 Units), HDFC Bank, Hindalco, HSBC, Indian Navy, ISRO, One.com, Reliance, Tata Management Training Centre, and more.

Also been a guest or keynote speaker at ISB, Symbiosis, IIT Ropar, Somaiya, Christ College, GIBS, Alliance University, BITS Pilani, and many more.

Anshuman, you are 50+ and in a good job. Then why are you so active on LinkedIn? 

I get this a lot. Sometimes mockingly. But mostly with an intent to understand. 

So, here is my Why - What - How of what I share here on LinkedIn. And a bonus at the end 😀 

Firstly, I don't relate to the word creator. We all are at best curators or sharers. The knowledge is already out there. We just put it in a palatable format. 

We are Chefs in a way. Chefs for knowledge and advice on matters that matter to you.

Okay, what is my Why What How?

Why - Why do I create on LinkedIn?

- I love doing this (This is the real answer. Other 2 points are for symmetry) 
- I have the experience and the stories to share. So why not?
- I have had an interesting career and others could learn from it.

What - What do I create on?

- I started with a range of topics and suggest you should too
- With feedback and confidence I settled to Career and Quality
- I tried a deeper niche and within career I talk more of Mid-Career

How - How do I manage to write something (useful?) daily?

- To create good content, you must consume also
- I make a lot of notes - notebook, WhatsApp, Google Keep
- I let the idea brew in my mind for some time. At times, days. 

Okay, so where is the bonus tip?

I learn a lot from others. We all should keep learning this craft. Content Creation is a new space and everyone is learning. 

There are many I learn from but Ankur Warikoo is a favorite. He rules the space but is still so keen to learn. And to teach.

So when Niharikaa Kaur Sodhi and I approached Ankur to be the 100th guest on my Show - ManageBetter, he surprised us by saying Yes.

So that is it then. Ankur is the guest on my 100th Live Show. Saturday, 20 April, 1100 IST. 

And he will discuss the joys and challenges of being a creator. And he will take questions too. Live.

So if you want to learn more about creating content, brick by brick, join us. I will leave the links in the comments or DM me. 

Will you miss this chance to interact with Ankur on a LinkedIn Live?

Anshuman Tiwari

We are all living in the Creator Economy. Everyone wants to be one. 

But how does one start? What are the challenges? What can you even create? Can you make money? Lots? 

Niharikaa Kaur Sodhi and Anshuman Tiwari will discuss all this and more with the poster boy of the Creator Economy - Ankur Warikoo in this freewheeling one-hour chat.

And yes Ankur will take your questions Live. 

Want to create live streams like this? Check out StreamYard: https://lnkd.in/gyJmPXjY

Dream. Act. Rinse. Repeat. Here is the story of how I worked on my dream of working with Mr Suresh Lulla. 
 
Here is the story for you. 
 
Year 1996. It all started with me picking up a copy of the Annual Issue of Business Today on a train journey from Delhi to Mumbai. 
 
The cover story was on Quality and by then I had a deep interest in Quality thanks to my final year project in Engineering and then jobs at Raymond and Minda Group.
 
The issue was a treasure trove. I devoured the stories and noticed one name being repeated. Suresh Lulla and Qimpro Foundation.
 
He was the consulting editor and most stories were of his clients. And till then I used to think ISO 9001 was the epitome of #quality. 
 
Reading that Business Today issue in the train journey was life-changing. Truly.  I am so glad, there were no mobiles back then. 
 
I was going to Mumbai for my two year MBA at K J Somaiya Institute of Management. 1996-1998. 
 
With a dream of working with Qimpro after my MBA. I had zero clue if they hired MBAs. 
 
And having no idea helps in dreaming. The dream is pure and without boundaries and conditions. 
 
Year 1997. One year of MBA done but the dream was alive. 
 
This was pre-internet and pre-mobile time. So reaching out was done the old-fashioned way. I did what most would do. Invite Mr Lulla for a guest lecture. I was politely told he couldn't. 

For much of 1997, I had 'stalked' Mr Lulla. I attended Mr Lulla's lectures without invitation and uninvited. And twice I intercepted his car as it left the venue only to say Hi. Fanboy stuff? YES. 
 
I was still not on his radar though.
 
by now the placement season was upon us. Action Time!
 
I managed a meeting with Mr Lulla to interview him for our Institute journal. 
The interview was scheduled for half hour but lasted for almost two hours and towards the end Mr Lulla asked,

“Would students from your institute be interested in working for Qimpro?”

This was my moment but I could not ruin it. I had already dreamt of and rehearsed my answer for weeks.

I smiled and replied. “Yes Sir. And one of them is sitting here talking to you”.

December 1997. Placement interviews are on. I did not apply for any company. And waited. For Qimpro.

And then my D day. Qimpro was to visit post lunch. Everyone wished me well. 

And then that phone call.

Qimpro called to say that they will not visit as they have already hired more than they wanted. 

My world came crashing down.

And this is where your character shows. I call this emotional agility today. 

I requested our Director to call Qimpro and thank them for considering us. I also called them and told them that while we were disappointed, we understood.

This is the Job I had wanted for two years. The stars had aligned and then this eclipse. 

In hindsight, I am very proud of the composure I kept. And I am convinced that this got Qimpro to change their mind.

They did visit us later in the day. And I was hired. 

Dream. Act. Rinse. Repeat 😀 

Brick By Brick!

I am a process person. The daily grind types. Not easily swayed by the romance of milestones and events. 

But sometimes it is worth it. 

With the LinkedIn Top Voice badge happening in Jan 2022, I started getting a lot of requests for my time. Having a full-time job that I love, I of course had to decline most requests. The requests I accepted needed a lot of coordination to make it happen.

In walks topmate.io

Over the last two years or so I have used topmate to schedule the requests for career coaching that I get. It's been awesome to manage my time.

What I didn't expect was to be in the top 1 % of people offering time on Topmate. This was a utility for me that has grown to become an extension of me :)

Thanks Ankit Agarwal and Shubham Khoker for putting me on this journey.

A journey that got me featured on NY Times Sqaure twice 😀  

Have you used topmate? Try it. It's even more awesome today than it was yesterday.

You can ignore #quality. 

Just that every choice has a price.

It takes years to build a quality mindset and culture.

And as always with culture, it takes one act to ruin the culture. 

And while culture is nurtured by the entire workforce, it's usually ruined at the Top.

See, example below. A great company which overlooked basic quality and operational excellence now struggling. All in one year.

Closer home, we recently saw a top fintech go down for ignoring processes and warnings.

So, yes you can ignore Quality and Operational Excellence. 

It just comes with a price.

Do you know of other recent examples?

++++
Quality is a key foundational 🧱 for an organisation. Ignore it at your peril.

#leadership #culture #boeing 

What can a young 20-something teach people struggling in mid-career? 

This was what I was grappling with when I invited Vrinda Gupta to my LinkedIn Audio Event series in September last year. 

And how wrong I was.

I knew Vrinda was sharing some awesome content on LinkedIn and was getting popular. That's why I invited her. But the range and depth of her content left me very impressed. 

We then met at Linkfluence, a LinkedIn-themed event at Lovely Professional University (LPU), courtesy another person I admire, Yogesh Agarwal 🇮🇳.

And the chat with Vrinda told me that this girl is surely rocking it. You know a star when you see one. 

For me, one of the greatest joys of life is to see others grow their impact and influence. And Vrinda is one such person. 

Over the last year, Vrinda has grown to 90k followers and earned a LinkedIn Top Voice badge. 

She has trained 2000+ students and working professionals and works closely with a new age Education firm. 

Vrinda has been on Josh Talks and  Humans of Bombay 🔥 

Wait, there is more....

- Top 10 Marketing Experts 2024 by Business Talks 
- Invited speaker
- Collaborated with 30+ leading brands such 
- Lectured at IIM, Delhi University, SRCC and more.

But wait....

Vrinda and I have spoken several times and met once. But not once did she bring up her story of domestic violence and abuse leading to divorce.

Only two years ago her life was in turmoil. She attempted suicide. Thrice. 

And now....

She has her own company. Is an invited speaker and trainer. A LinkedIn Top Voice and more....

This is how you make a comeback. 

So whatever is making you feel like a VICTIM today. Look at Vrinda and be a VICTOR. 

====
Photo context: Vrinda wanted a photo with me saying this is a fan moment. Not knowing that it was the other way around.

Would you feel safe if your driver is wearing a seatbelt but you are not?

I am hoping you will say No.

You would feel safer if YOU also wore a seatbelt. Right?

Then why do you ignore this in your career? 

Last month during a coaching conversation, I was talking to a lady in her mid-career who seemed to have surrendered her success and growth to her manager.

Priya (name changed of course), said, "I Trust My Manager". 

On peeling the onion it was clear that Priya was only transferring guilt and responsibility. She had no grounds or reason to trust her manager. Her manager had only recently fired two key members of the team. 

This trust was baseless. 

Trusting others for our safety blindly is like saying - If I don't trust him/her, I will have to DO something about it. 

So get off your *SS and do something about your career. 

Be intentional. 

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For more such intentional bricks to build your career brick by brick, follow me at Anshuman Tiwari 

When are you the happiest? When you Get or when you Give?

Take some quiet time off and reflect. 

You are happiest when you Give. At least I am.

When you give...

- Time
- Attention
- Effort
- Understanding
- Care

And more...

Be a giver. There is less competition there. 

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Giving is a key brick you lay in your life and career. For more such bricks to build an intentional career and life, follow me at Anshuman Tiwari

Gossip is a uniquely human trait. I have yet to see animals gossip 😂

I have always loved real organic conversations. Talking about what we are doing, where we are headed, and some gossip :)

Sureendran Ramasamy, Ruchira Khanna, and Navin Srinivasan are among my favourite people ever. I can pull their leg without a warning and they can do the same. 

I have often talked about loving your team members and having multiple universes. This group is at the intersection of both sets.

Suree is one of the best minds that can bridge Banking Ops and Technology.
Navin was always my go-to man for complex global change programs.
Ruchira remains enterprising and goes after problems like a leech. 

I love them and I know I have their affection forever.

Building teams is not about handing tasks and taking updates. That even a robot can do. 

Building a team is mostly about connections. And each connection is different. It's also not about you. It's about them. 

Have a genuine interest in people and they are yours for life. But remember, it is always two ways. Open your doors too. 

Most importantly, you will need friends in your mid-career. And friends are to be nurtured.

Who are your Suree, Navin, and Ruchira?

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Having friends at work is a brick in your career wall. Place the bricks well. For more such daily insights follow me at Anshuman Tiwari

Anshuman, tomorrow is a special day. Your 100th LinkedIn Live show. And Ankur Warikoo is your guest. 

NO!

Every day over the last four years was the real special deal. It is what you do daily, weekly, and monthly, that takes you to the destination others call special.

So yes, I am grateful to Ankur and honoured that he agreed to be our guest for this special episode, but I will not ignore the blood and sweat that one has to pour in to get here. 

If you are a creator, well if you want to be anything worthwhile, learn to enjoy and treasure the journey, not the milestone. 

It's all Brick by Brick. 

Join my friend Niharikaa Kaur Sodhi and me as we quiz Ankur about the creator life at 1100 IST on Saturday 20 April!

Ankur doesn't do many LinkedIn Lives so this one is special indeed. And he has promised to take questions.

You can of course, catch a recording later, but you won't then have your question answered by Ankur. 

Make your choice :)

====
Joining links in comments. Bring your two friends, time and attention, along. 

You are paying attention, but is it with intention? For success in mid-career you need both - Attention and Intention. 

Attention is the act and process of focus. Usually on one or a small set of activities. 

Intention is about making a choice on what to pay attention to. 

You can have an intent to work on your communication skills. But unless you pay attention and actually do it, you won't get better.

You could also have all the attention you can manage, but unless you are clear about what you are working on, improvement will be minimal.

So, next time you want to pay attention to something, bring some intention along too. 

===
I saw this pattern in two coaching conversations last week. Both were attentive but did not put effort in making choices. That's intention. And careers are built on intentional choices.

===
Attention and Intention are key bricks in a career that you build brick by brick. For more such insights follow me at Anshuman Tiwari

The most fun part of being on LinkedIn is....

The chance to meet new people and learn from them. 

And I don't miss a chance. I try not to.

Last week when Nishant Dhoreliya initiated a quick meet-up, I jumped at the chance. Thanks Nishant.

In the photos, you will see a tribe vibe that you know when you know. 

Chaarmikha Nagalla - Writes about all things #FinTech
Shashwati P - #DEI Champion and writes some profoundly deep stuff
Ayush Kuwala - All things #EV - Electric Vehicles
Nishant Dhoreliya - Innovation and startup ecosystem.

All are worth a look and follow. Do check them out if you want to learn. 

I continued my meetup series today also. More about that in another post.

How are you expanding your horizons and learning?

Anshuman, you share such wonderful career stories. How and where do you get them from?

I was amused by the question. And it has been asked multiple times 😀 

One way to look at the question is - So, you don't believe me and think I am making up the stories? I ignore this point of view as nothing I will say will change their perception and in any case, I am not out to convince them. 

The other way to look at the question is - Teach us how.

This I can deal with.

Firstly, with all humility, I have had a long career so I have more stories. This is where age and experience have an advantage. But we have to play to our advantage too. 

A disadvantage of a long career is I don't have photos from much of my career to go with the post. 

That's 1-1  😃 

An easy and useful way to have stories is to make a bank. Storybank is a concept in the book Storyworthy by Matthew Dicks. An absolute must-read.

You could divide your life in categories - School, College, Early Career, Family and Friends etc. Then write down memorable anecdotes in one sentence (10 words or so). That's it. Don't overdo it. Just write the title of the story in a way.

You could use Notion or simple Excel for this bank. I also use Google Keep and WhatsApp as it is easier to use on the go. 

Visit the bank daily and add a few titles to it. In a few weeks, you will have a formidable list.

This is how everything eventually works. Brick by Brick. 

Start something. Do it daily. Rinse and Repeat. 

Same for your Storybank. 

Did this help? Will I see more stories from you?

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Connecting the story to what you stand for is another skill. See above how I slipped #brickbybrick into the narrative. But more on that in another post.

Photo: Me sharing a story on stage last year :)

These are the testimonials one waits for. Pure delight. 

When people reach out to me for advice, I often decline. Most people are only keen to listen to what they want to hear. Validation. And that's not what I can do. I can't.

My effort has been to help the seeker analyse him/herself, ask tough questions, and not shy away from answers.

Here is a thank you note from one such person I spoke to earlier this month. Name removed as that's not important. The message is. 

If you want a conversation like this to discuss career issues, do check my topmate.io page. I will drop a link in the comments or DM me. 

I built my career brick by brick and can help you do so too. 

In this series I have invited guests to talk about 'Building an Intentional Career'. Guests have focused on issues faced, CXO roadmap, skills needed and more.

In this episode, our guest Sameer Chadha, CEO of KPMG Services will share leadership insights for an intentional career. 

Sameer will take your questions Live. 

Want to create live streams like this? Check out StreamYard: https://lnkd.in/gyJmPXjY

Cancer Causes Smoking! 

Wait. Is this an April Fool's day joke? NO it is not.

This was the initial argument of large tobacco companies in the early fight against tobacco addiction. Yes, they actually said it.

Logic?

People with early signs or tendency for lung cancer are anxious. And smoking is a known, accepted, and safe method for dealing with anxiety.

Sounds incredulous. Ridiculous.

But for over a decade this was a dominant argument. Before better sense prevailed.

But we let the same happen to our careers.

Just as Cancer doesn't cause Smoking...

Career stagnation does not cause low performance. It is the other way around. 

Stagnation is the effect. Not the cause.

Do something before it's too late. 

Use my SHINE framework for midcareer success...

S - Socially Fluid
H - Hardworking
I - Intellect for problem-solving
N - meet your Numbers
E - Emotionally Agile.

Remember, Cancer does not cause Smoking. 

===
I am Anshuman Tiwari and I share daily insights to help all of us build our careers with intention - Brick by Brick. Follow me for more such bricks. 

🔥💯 I have had this thought but didn't have the words.

Sridhar Vembu of Zoho has shared a gem 💎

What do you think? 

Hard work is the only short cut to success I know.

Ever noticed how the first number mentioned sticks with you? That's Anchoring Bias at play.

Earlier this week I shared how Confirmation and Recency Bias plays out at work. Anchoring Bias is also common. 

Often during negotiations, managers place a lower-than-expected number as a starting point. This acts as an anchor.

Psychologically it's very tough to ignore the anchor. Most people tend to use it as the baseline and ignore their own plans. 

Very common during salary negotiations. 😀 

What can you do to tackle this bias? 

Your mind will make it tough to tackle this. Be aware of the baseline you had planned and try to anchor to it. Or spell out your anchor before the other party does so. 

Awareness is the best approach in such cases.

Have you seen Anchoring Bais at work?

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