Anshuman Sharma's Linkedin Analytics

A Senior Operations professional with 23+ years of experience and expertise in working in BPO/KPO/ITES industry. Over the years, I have been associated with reputed industry leaders such as Entercoms, Genie Customer Management Services, Oceans Connect, Care Management International, Epicentre Technologies, EXL Services, and Wipro Spectramind. My key differentiators are setting up, turning around, and scaling up the business and operational performance of business processes across regions, delivering on revenue/profitability/operational targets, delivering operational excellence, and maintaining/building strong relationships with partners/vendors and internal/external stakeholders. Areas of competencies include but is not limited to business strategy, operational excellence, business development, project management, process re-engineering, business transformation, vendor/partner management, quality assurance, compliances & audits, reporting, training & Development, stakeholder and team management. Skilled in combining a well-rounded experience comprising of varied roles with sharp analytical and business development skills to drive growth and achieve organizational goals. I believe in the power of fostering collaboration, empowering performance & driving excellence across business domains for delivering results in a constantly evolving business environment. I lead teams & develop organization capabilities towards achievement of long & short terms goals.