Business Consultant

Application Engineer

-Troubleshoot/resolve customer problems of complex nature such as product configurations (files or data), networking, platform, third party communications, hardware configuration or other issues commonly encountered in systems operation in a networked environment
-Modify software as necessary including, but not limited to; changing scripts, reviewing application logs and making necessary modifications in database tables and tune peripheral applications to resolve the customer’s problem in a production environment
-Often make data or configuration edits in a production environment, requiring extreme care and attention to detail

Application Analyst

Uber

-Set up mobile phone, MDM, email, VPN, and internet access for users via secure company network.
-Perform general network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
-Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc) and oversee the replenishment and allocation of inventory to their appropriate locations.
-Manage AV tickets and drive resolutions through the Jira ticketing system.
-Examine, design, and implement new internal procedures to improve office procedures.
-Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
-Contact and collaborate with software and hardware vendors to solve technical issues as needed.

IT Analyst

Indiana University Health Center

-Diagnosed computer problems, monitor computer-processing systems, install software and perform tests on computer equipment and programs.
-Maintained the integrity of all computer workstations and associated software within the building for over one hundred healthcare professionals using SCCM and other management tools.

Senior IT Technician

Indiana University School of Informatics and Computing

•Provide first-class technical support to all faculty, staff, students and partners of SoIC
•Work alongside system administrators with re-imaging and wiping hard drives
•Be active on a project management team focusing on improving the Linux, Windows, and Mac OS systems within the school

Senior IT Consultant

Indiana University Bloomington

•Provide information technology consulting
•Actively mentor consultants to promote growth
•Offer effective customer service regarding IU technology services
•Monitor campus computer labs and enforce policies
•Maintain all lab equipment to proper standards
•Troubleshoot technology problems in university housing

Technology Consultant Supervisor

I am passionate about IT, software development, and artificial intelligence. I am interested in security and project management. My main goal is to pursue a career in which I make a large impact on the community. I am actively looking for employment opportunities which aligns with my goals and experience.

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