Wise

Facilitate weekly business review meetings with vendors, address issues, and drive performance improvements. Participate in site visits and audits, aligning vendors with KPIs and action plans.

Manage vendor contracts (NDA, MSA, SOW, DPA) and ensure performance targets are met. Track vendor costs, invoices, and capacity.

Oversee QA results, identify root causes of performance gaps, and work with vendors on corrective actions. Manage escalations and ensure resolutions.

Coordinate vendor training and ensure alignment with company standards. Maintain vendor profiles, tools access, and project documentation.

Handle administrative tasks, including onboarding/offboarding, IT support, and data management. Use dashboards and workforce tools to track vendor performance and capacity.

Scope (Payment Operations, Card Fraud & Card Dispute).

Payment Operation Outsourcing Coordinator

Facilitate weekly business review meetings with vendors, address issues, and drive performance improvements. Participate in site visits and audits, aligning vendors with KPIs and action plans.

Manage vendor contracts (NDA, MSA, SOW, DPA) and ensure performance targets are met. Track vendor costs, invoices, and capacity.

Oversee QA results, identify root causes of performance gaps, and work with vendors on corrective actions. Manage escalations and ensure resolutions.

Coordinate vendor training and ensure alignment with company standards. Maintain vendor profiles, tools access, and project documentation.

Handle administrative tasks, including onboarding/offboarding, IT support, and data management. Use dashboards and workforce tools to track vendor performance and capacity.

FinCrime Outsourcing Coordinator

Conduct quality inspections and guide vendors for quality, legal, and productivity targets.

Hold vendors accountable for enhancing quality and productivity through reviews and enhancements.

Focus on AML, Card Disputes, Card Fraud as primary areas of interest, Maintaining vendor relationships, coordinating with internal departments, and developing performance metrics.

Monitor vendor performance, provide feedback, and conduct regular meetings for improvement.

Vendor Quality Specialist (FINCRIME)

Sportradar

Production Operator

Swappie

* RMA and OFB Process Management: Oversaw inventory management, return authorisation, financial reconciliation, and supplier/customer communication for different suppliers.
* Capital Reduction and Unit Throughput Maximisation: identified bottlenecks and streamlined the return process to decrease RMA capital and maximise unit throughput.
* Supplier Communication and Financial Records Management: informed suppliers about the ordering process, updated financial records and CN allocation, and worked with the finance team to ensure accurate and fast financial reconciliation.
* Inventory Management and Tracking: updated item placements, developed a tracking system to improve accuracy, and maintained appropriate inventory levels to avoid stockouts.
* Return Material Authorisation help: Excellent customer help for return material authorisation, customer complaints, and prompt replacements or refunds.
* Oracle Netsuite ERP System Proficiency: Managed inventories, orders, returns, and financial records efficiently, reducing processing time and errors.
* Team Management and Mentoring: trained and coached team members on RMA and OFB procedures, ensuring quality and productivity, and coordinated with cross-functional teams to meet corporate goals.

Trading Operations Specialist

Jr. Trading Operations Specialist

Senior Production Specialist

Production Specialist

Pointek

*Credit Risk Management: Risk assessment and KYC to reduce credit risk and fraud. I used API verification software and credit reports to assess and decide on credit risk.
*Credit Recovery: Recovering debt and maximizing recovery rates. Negotiated payment options and pursued debt collection when necessary.
*Staff Recruitment and Management: Grew the workforce and recruited and trained credit analysts to assure quality and productivity.
*Sales Strategies and Implementation: Mobile app software enhanced collections and customer happiness. I worked with sales and marketing to boost revenue and customer acquisition.
*Communication and Collaboration: Kept clients informed and worked with cross-functional teams to meet corporate goals.

Product Manager- SPLITAM

Team Lead - Device financing

Beyond Credit Limited

Arrears collector/ recovery Officer

I am a PayOps Outsourcing Coordinator, formerly a Fincrime Outsourcing Coordinator at Wise, responsible for facilitating business reviews, managing vendor contracts, and driving performance improvements aligned with quality, legal, and productivity targets. I specialize in the FINCRIME and PayOps domains, with knowledge not limited to Plastic Non-Fraud, Plastic Fraud, and Fraud. Additionally, I have significant experience in trading operations and strong problem-solving skills. My educational background includes a Master's degree in International Relations and a Bachelor of Science in Political Science Education.

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