Healthdirect Australia

Senior Reporting Business Analyst

Westpac

• Achieving successful implementation of CORE monthly activities, such as 'General Manager Workshops,' ensuring full compliance with APRA requirements. Failure to comply across 19 workstreams and 300 deliverables would potentially cost the business $500 Million.

•Partnering with 6 General Managers to analyse and map Westpac’s current and future risk management processes. Identifying 120 process risk gaps within an action plan has increased consolidation and risk management uplift. The closure of these risk gaps increased process efficiency by 70% across 5 cross-functional departments.

•Driving business decisions and change management with complex risk data, gaining consensus between Westpac Group and 6 General Managers. Managing consensus during process mapping and implementation phases led to a 70% reduction in project complexity.

•Creating and implementing a successful change road map for Risk Control Automation within Consumer and Business Banking. Ensuring strategic alignment across 20,000 employees through User Acceptance Testing, resulting in a 80% decrease in change request.

Senior Business Analyst

Business Analyst

Accenture Australia

• Led the non functional and functional requirements scoping performed with internal agile teams and Accenture clients. Understanding the as is and to be of 100 clients allowed us to understand the client technology landscape and predict future software enhancements. Alignment of product scope increased risk mitigation by 80% and reduced change requests cost by $300,000 quarterly.  

• Redesigned the change management process of ATR (Automatic Ticket Resolution) by understanding the as is and to be. Development of process flow diagrams in Lucid Charts and reinforcement of new Jira policies had increased Jira data accuracy by 90%. Improved data accuracy allowed delivery teams to refine the product backlog and reallocate 10 FTE’s (Full Time Employee) to critical  DevOps projects.

• Product Owner of the ATR (Automatic Ticket Resolution) certification course which upskilled 10,000 client delivery employees worldwide. The course increased automation sales by $600,000 as more clients now had access to ATR within the Accenture Technology Portfolio.

• Created automated visual dashboards by consolidating FTE data, project complexity, resourcing and finance from 4 different systems. Report automation reduced human error by 90% and reporting timelines from 7 days to 2 days.

Volkswagen Financial Services Australia

•Developed risk triggers and credit risk scorecards enabling effective risk management and strategic provisioning of funds in high-risk scenarios. Updated capacity calculators and triggers increased the speed  of approved, declined, and manual referral applications by 90%.

•Created a process change approach with compliance officers to ensure adoption of new policy standards across the business’ front and back-end (~5000 employees). Alignment of policies and regulations has led to greater prevention of fraud and early detection within systems and front line. 

•Redesigned the risk data universe within SAP BI by understanding the as is and to be, ensuring accurate reporting and alignment with project needs. Strong communication channels between the IT and risk teams have improved data accessibility and reporting efficiency by 80%. Improved risk data accuracy has meant documentation and reports could be used by teams during Audit periods.

Risk Analyst

• Produced KPI reports which enabled regional managers to identify dealerships that required support. Effective intervention strengthened dealership relationships which led to increased sales of contracts.

• Conducted manual and automated testing within the data warehouse, ensuring data quality and proactive anomaly monitoring. Early detection of data anomalies has allowed for root cause analysis and detailed documentation of issue and solution.

• Automated scheduling and creation of new reports using SAP BI (Business Intelligence) has reduced human error by 90% and increased report delivery time from 3hrs to 1hr. Management of SAP BI remained a top priority and was essential to brand and regional managers daily.

Reporting Analyst

Eclipx Group

• Liaised with development managers and dealers to negotiate vehicle fleet prices for our client. Exceptional pricing has allowed the client to reduce overhead cost and reallocate resources appropriately.

• Used Salesforce as a management and communication tool for quotes and tenders meant clients received options within an 8hr period. 

• Constant auditing of dealership quotes against government regulations meant we were not presenting inaccurate pricing to our clients.

Operations Coordinator

Volkswagen Group Australia

• Redesigned business and reporting processes to enable better user useability and scalability. This has reduced insight report times to leadership from 3 days to 1 day. 

• Utilised Salesforce as a reporting tool to consolidate data onto a single dashboard, reducing monthly reporting from 7 days to 2 days.

• Identified and streamlined business processes for robotic process automation, optimising task completion and documentation procedures.

Intern - Business Analyst 

Timezone Australia

• Maintained and repaired 20 arcade game machines by dealing with an issue in smaller components first and using problem solving to resolve the issue. 
 
• Supervised and trained junior staff on how to use existing POS (Point of Sale) system as well as making them familiar with the 12 morning and night Timezone procedures.  
 
• Quickly understanding potential Timezone customers and their needs to provide them with succinct and correct information via face to face, email or phone. 
 
• Dealt with Timezone finances such as banking and making sure there were zero discrepancies between stock and end of day sale report.

Supervisor at Timezone

University of Technology Sydney

• Liaised with students and academics to ensure the typed or written notes recorded were accurate and helpful to the student’s understanding of the subject. Filtering and planning the structure of notes in order to create the best version of notes for the student.

Notetaker

Results driven professional with a track record in managing stakeholders, seeking a new position in product, project or program management. Leveraging a strong analytical mindset, business acumen and technical expertise to drive operational excellence and contribute to strategic initiatives.

KEY ACHIEVEMENTS:

- Senior Business Analyst for CORE(Customer Outcome & Risk Excellence) program at
Westpac Australia, achieving organisational wide operation and risk transformation
impacting 20,000 employees. Successful transformation has led to the release of capital
funds by APRA.

- Senior Business Analyst for CORE program at Westpac Australia, designed and updated the
quarterly division action plan which closed off 120 risk gaps across 5 lines of business.

- Senior Business Analyst for Automation and Cloud platform at Accenture Australia,
successfully building and launching the platform’s first global certification course for 10,000
employees.

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