CorVel Corporation

Account Manager

Rimkus Consulting Group, Inc.

Work closely with different teams to create and execute marketing initiatives that resonate with the target markets.

Collaborate with my team on the production of promotional materials, office signage, apparel, email newsletters campaigns and other marketing activities.

Brand Manager

As Business Development Manager for our Austin, San Antonio, and El Paso office where I helped clients find the right expert for their files. This also provided me the opportunity to work with select clients in an account manager role.

Microsoft Dynamics 365 Customer Relationship Management (CRM) experience 

Work with insurance adjusters, attorneys, Third Party Administrators, risk managers by locating forensic engineers and expert witnesses in construction, property, premises liability, mechanical defect, electrical, fire investigation, vehicle accident reconstruction and biomechanics.

Business Development Manager

Virtus

My role as Claims Manager involved assisting clients through the claims process by acting as a liaison as well as advocating where necessary.  

Filed new claims with the appropriate carriers based on applicable policy coverages. Tracked claims and provided updates to clients while working to expedite claims with carriers. 

Reviewed claim trends to identify risk control opportunities for my clients and assist where possible on uninsurable events.  

Presented claim data and loss summaries to clients by way of periodic claim reviews. Assisted clients in developing the structure and procedures for their internal claim reporting process. Managed a revolving file inventory of over 100 files of claims for clients.

Claims Manager

BITCO Insurance Companies

As a Multi-Line Insurance Claim Adjuster my role involved handling an inventory of 130-150 files in the following jurisdictions; Kansas, Missouri, Colorado, New Mexico, Nevada, and Utah.  

My focus was: Workers Compensation, Commercial Auto, General Liability Commercial Property and Inland Marine Claims. Handle both litigated and non-litigated claims.

Reviewed, analyzed, and interpreted insurance policy conditions, exclusions, and endorsements to resolve coverage and liability issues for all lines of business. Prepared reservation of rights letters, non-waiver agreements, and coverage disclaimers to address claim coverage issues. 

Evaluated claim reserves, including periodically evaluating the claim to ensure the reserves properly reflect the potential exposure. Investigated claims to evaluate coverage and legal issues; policyholders and witness meetings; claimant and witness statements; medical records; retains field experts and counsel along with other information relevant to the respective claim; overall evaluation of each claim, potential liability and damages, and the Company's negotiating posture for settlement purposes. Provided documentation of investigation, company reports, and claims activities for files.


Negotiated and resolved claims with claimants, policy holders, and counsel.
Prepared releases, proof of loss, and similar documents as evidence of claims resolution; authorizes the issuance of settlement funds. Provided direction to and management of defense counsel, independent adjusters and any other third parties retained to assist in the claims process
Developed, fostered, and maintained good working relations with co-workers, company personnel, policy holders, agencies and representatives.

Senior Claims Representative

Travelers

My role as a Workers Compensation - Return To Work Adjuster included handling both medical only and lost time claims with a revolving inventory of 170-190 claims for the following jurisdictions  Kansas, Missouri, Nebraska, and Iowa, 

Delivered consistent service quality throughout the claim life cycle, including but not limited to prompt contact within 24 hours of claim assignment, explaining the process, setting expectations, ongoing communication, and follow-through meeting commitments to achieve an optimal outcome on every file

•	 Determined settlement amounts, through negotiating and conveying claim settlements within authority limits to insureds and claimants. Referred claims beyond authority as appropriate based on exposure and established guidelines to appropriate supervisor or claim professional.

•	Wrote denial letters to all involved parties when appropriate in dealing with claims not covered by insured policy.

Workers Compensation Specialist

Trained to assist on inspecting property claims during catastrophe events. 
Hurricane Sandy- November 2012-Inspected losses in New York City, Long Island and Rockaway Beach

Enterprise Response Team-Catastrophe Response

My first role involved handled Auto claims in the following jurisdictions; Kansas, Missouri, Nebraska, Iowa, Minnesota, North Dakota and South Dakota with an revolving inventory of 60-70 files.

Delivered consistent service quality throughout the claim life cycle, including but not limited to prompt contact within 24 hours of claim assignment, explaining the process, setting expectations, ongoing communication, and follow-through meeting commitments to achieve an optimal outcome on every file
•	 Determined liability through thorough investigation. Used effective negotiation to achieve settlement amounts for bodily injury claims.

•	Wrote denial letters to all involved parties when appropriate in dealing with claims not covered by insured policy.

Auto Claims Adjuster

Savers | Value Village

My role as Retail Production Manager involved training, planning, evaluating, and delegating responsibilities to 25 employees in a for-profit thrift retail business.

•	 Scheduled employees based on labor hours allotted per profit and loss statement each month

•	Ensured production employees exceeded daily processing goals through cross-training and promoting high potential candidates.

•	Assisted in interviewing, hiring, and training of both front and back of house employees in accordance with company guidelines. 

•	Negotiated with a local recycling company to pick up cardboard waste in exchange for income for the store which also reduced the overall trash expense on the profit and loss statement.

Retail Supervisor

Mar-Beck Appliance

Managed retail store that specialized in appliance parts, small appliances, special orders and small appliance repairs. 


Exceeded daily, weekly, and monthly sales goals in a one on one customer focused sales business. • Trained employees on current sales and suggestive selling techniques to increase sales year over year by focusing on increasing ticket averages, role playing and product demonstrations

Retail Store Manager

Providing consultative customer services for assigned accounts in my role as Account Manager. Responsible for conducting regular client stewardship meetings and overseeing the integrity and delivery of client-specific reports and information.

Commercial Lines Coverage Specialist (CLCS)
Registered Workers Compensation Specialist (RWCS)

Kids' Chance of Kansas- Scholarship Committee member


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