Fidelity Investments

Principal UX Designer

Lowe's Companies, Inc.

Lead Product Designer

•  Customer Promise Pillar UX Advocate (Lead) for a vertical within Lowe's Supply Chain UX team.

•  Managing cross functional team project expectations and processes as well as mentoring and guiding junior designers.

•  Successfully managing conflicts regarding personnel, projects, process, expectations and timelines within a diverse remote team.

Sr. Product Designer

•  Created architectural flows for current state that were complex and conditional which demonstrated areas for improvement for users, development, and product owners.

•  Designed product platform for all Imports allowing users to view and manipulate data within a customized user preference based view.

•  Expertly worked with cross functional teams regarding subject matter expert knowledge and new user research.

User Experience Designer (Architect)

Elephant Sense Studios LLC

•  Elicit requirements, specifications, and scope of work.

•  Direct project and development towards (MVP) Minimum Viable Product to be iterated over and improved upon in order to reduce up front costs.

•  Execute communication strategies through specific tactics for digital media, mobile, web, and social media to enhance market penetration.

• Manage (CRM) Customer Relationship issues, problems, and difficulties to increase client satisfaction.

Founder / Owner

Robert Half

Client: United States Trotting Association

•  Delivered a comprehensive user experience by revolutionizing the status quo resulting in a personalized dashboard produced through ideas, brainstorming sessions, and designs. The experience designs utilized user experience driven data points from user research so business units can visualize, and embrace the projects alignment to business objectives.

•  Produced extensive artifacts including sketches, wireframes, layouts, interaction designs, concepts, process and navigation flows, interactive and non-interactive responsive prototypes. 

•  Led 16 internal committee members, business leaders, designers, developers and others regarding project tasks and delegated work to generate numerous user experience, and user interface design artifacts.

•  Gathered, analyzed, and presented analytics data, user feedback, and branding options to address the branding and web presence misalignment that created user confusion resulting in updated branding materials to solidify the brand.

•  Analyzed 584 user research responses to understand users from multiple surveys derived from developed user research questions, and reviewed public sentiments to generate user profiles and primary pain points.

•  Created a user profile dashboard to visualize over 254 diverse user data points into a comprehensive view of user profiles and over 40 feedback action item groupings.

•  Analyzed the current site, infrastructure, business units, processes, and user feedback to identify areas for improvement in order to create numerous business process and navigation flows that identified areas that would cut site maintenance by 20% or more.

•  Composed an advertising dashboard utilizing cloud services to allow comprehension of over 13 statistical data points for the organizations advertising department.

•  Orchestrated weekly meetings as a project manager to identify, prioritize, discuss, and delegate items.

UI/UX Consultant

Velosio

•  Specializing in Microsoft Dynamics 365 Customer Engagement (CE; formerly CRM) Portals setup, configuration, customization and custom development.

•  Contributing member of a committee to design and develop our go to market portal methodology.

•  Working with clients to meet and exceed their expectations for how the CE Portal can function and adapt to their unique business needs.

•  Mentoring consultants, and clients regarding web best practices, CE Portal standards, mobile standards, as well as working through the intricacies of the Microsoft CE Portal environment to achieve the desired outcome.

•  Additional Skills include: Javascript, JQuery, Bootstrap, Liquid, CSS, and HTML

Digital Design Consultant

Nationwide

• Information Technology Software Management and Configuration Developer 3+ Years experience, highly involved with the implementation and setting up of modules. Knowledge of the following areas of aLeading Cloud Platform: Knowledge, Change, Notifications, Incident, Web Services, API (Rest), Service Catalog, and transform maps.

• Lead a team of 15 for UI reviews (information architecture, usability, layout, presentation, and content), critiques, and creative standards review as well as govern the evolving brand guidelines for the Cloud Transformation Project.

• Produce logos, icons, graphics, diagrams, storyboards, concepts, navigational schemes, user experience designs, critiques, informational flows, site maps as well as functional prototypes while adhering to business standards, requirements, and goals. 

• Update and maintain spot templates and email communication campaigns.

• Directed and produced a video presentation/animation that was viewed by 530+ people in our department which depicted accomplishments for roughly 200 associates.

• Spearheaded a software simplification initiative to increase efficiency that resulted in annual savings of more than $87,000.

• Produced high quality branded graphics (2D/3D/Interactive), and presentations in 3D for an internal application that supports efficient data management across multiple departments.

• Developed and implemented an internal sprite graphics solution with efficiency in mind to deliver front end graphics at a minimal cost to server traffic and storage.

• Additional skills, software, techniques, and principles used: User Centered Design, Usability, User Experience, Application Development Life Cycle, HTML, CSS, Javascript, JQuery, Flash, XML, Expert Adobe CS proficiency (most notably Photoshop, Illustrator, Dreamweaver, After Effects, and Premiere), project timeline development and scope development, research new web technologies, train and mentor others in usability and best practice for UX design.

Sr. Developer

Freelance & Previous Work History

• Collaborator in every environment with both technical and creative business partners.

• High level of consulting experience in various environments ranging from local shops to corporate level enterprises.

• Extensive experience designing and implementing large-scale projects with short life cycles in a critical deadline approval process driven fast paced environment while maintaining brand standards.

• Chief Designer/Developer while creating and integrating interactive audio and visual elements (still, 3D, animated, live action) into motion graphics, flash productions, advertisement spots, and content delivery systems with content tracking implementations.

• Diagnosed and implemented a successful implementation of an existing static site upgrade to a responsive site solution with Google Analytics.

• Researching competition and comparing to business marketing strategies while producing and art directing concepts, photographs, designs, edits and implementing brand identity within a small, and large web and printed presence for marketing materials and applications.

• Organized, modeled, animated, timed, rigged, simulated via RealFlow and Maya Dynamics, and textured elements for 3D production.

• Quality assurance, problem solution, process efficiency, and detail checking.

• Web Content Management and template systems to produce and standardize content propagation strategies.

• Skills utilized with a minimum of 10 years experience: HTML & browser and platform limitations, CSS, Flash, JavaScript, HTML/Email/Flash Banners, Adobe Creative Suite (Photoshop, Image Ready,  Illustrator, After Effects, Premiere, and Dreamweaver).

• Skills utilized with a minimum of 5 years experience: Bootstrap framework, Maya, Realflow, Vue, MS Project, Visio.

• Major Clients: Verizon Wireless, EXPRESS, Mills James Productions, Resource Interactive, The Creative Group

Chief Designer/Developer / Lead Creative / Lead Artist / Lead Editor / Lead Quality Checker

ZED Digital, Digital Software & Digital Marketing Strategy

• Led an off-site team by producing mobile ready concepts and prototypes that drive the digital experiences (a digital story) for each client's unique goals. These experiences encompassed usability, design, animation, content and standardization based on client, budget, and timeline goals. I also led critique and review sessions in which I went over the client's goals and assigned updates.

• Led consulting sessions with offsite vendors and clients when the work regarded company brands and standards.

• My team improved our company website to simplify, solidify the content, style, and structure within a tight deadline and minimal budget.

• The work that was tracked and reviewed was built on a system and process that I created, prototyped, gathered feedback on and ultimately developed and continually improved upon.

Creative Director

I bring both creative and technical expertise. I am a collaborator with an open mind. I do not know everything and I take pride in being a perpetual learner. I am curious by nature and I use this curiosity to dig into the why of any problem prior to proposing a solution.

Taplio

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