Five Boro Fuel Oil

• Client Relationship Management: Served as the primary point of contact for clients, managing accounts, addressing inquiries, and ensuring consistent delivery of high-quality service.

• Operational Process Improvement: Identified inefficiencies and implemented streamlined processes, resulting in improved team productivity and enhanced operational workflows.

• Financial Oversight: Supported budgeting, invoicing, and financial reporting efforts to ensure accurate tracking of expenses and revenue streams.

• Vendor Management: Negotiated contracts, maintained strong vendor relationships, and ensured timely procurement and delivery of services and supplies.

• Issue Resolution & Problem Solving: Proactively addressed operational challenges, delivering quick and sustainable solutions to maintain business continuity.

• Customer Experience & Feedback: Collected and analyzed client feedback to enhance service offerings, drive satisfaction, and strengthen long-term partnerships.

• Office Management: Led day-to-day office operations, fostering an organized, efficient, and collaborative work environment that supported both in-office and field teams.

Office Operations Manager

Plaid

• Office Management: Oversaw daily operations of the regional office, including facilities management, maintenance, and supply procurement, ensuring a clean and efficient work environment.

• Community Building: Developed and implemented strategies to foster a strong sense of community, enhancing employee engagement and morale through diverse team-building activities and social events.

• Event Coordination: Planned and executed internal and external events, such as town halls, workshops, and community activities, handling logistics including venue selection, catering, and audio-visual setup.

• Administrative Support: Provided comprehensive administrative support to senior management, including scheduling meetings, managing calendars, and preparing presentations.

• Travel & Logistics: Coordinated travel arrangements and accommodations for visiting executives and teams, ensuring seamless logistics and hospitality.

• Budget Management: Assisted in budget preparation, monitored expenditures, and managed financial records, optimizing cost-effectiveness and ensuring fiscal responsibility.

• Communication: Acted as the primary point of contact for employee inquiries related to office culture, communicated corporate updates, and fostered a collaborative work environment.

Workplace Operations Coordinator

WeWork

• Office Management: Spearheaded projects to enhance facilities and amenities, managed office closure and consolidation, and cultivated a vibrant, inclusive workplace environment aligned with company values.

• Community Building: Spearheaded projects focused on improving facilities and amenities within the office, cultivating a vibrant and inclusive workplace environment that aligned with company values.

• Employee Engagement: Developed strong relationships with employees, collected feedback to enhance facilities operations, and contributed to improving workplace functionality, resulting in a 20% increase in employee satisfaction.

• Budget Management: Implemented cost-effective solutions that led to nearly a 15% reduction in operational budget expenses while maintaining high-quality standards across facilities and operations.

Community Operations Associate - HQ

Apple

• Developed Engaging Training Programs: Designed and implemented creative onboarding programs and training materials that enhanced new hire integration and accelerated their learning curve.

• Customized Training Solutions: Tailored training content and delivery methods to address specific team needs and learning styles, resulting in improved engagement and retention of key concepts.

• Facilitated Interactive Sessions: Conducted dynamic training sessions and workshops, utilizing innovative techniques to maintain participant interest and promote effective knowledge transfer.

• Enhanced Learning Experience: Created engaging and interactive onboarding experiences that helped new hires quickly acclimate to company culture, policies, and procedures.

• Evaluated Training Effectiveness: Monitored and assessed the effectiveness of training programs through feedback and performance metrics, making data-driven improvements to optimize outcomes.

Creative (Onboarding Specialist)

• Designed and Rolled Out Remote Engagement Programs: Created and launched tailored remote employee programs to address the needs of a distributed workforce, enhancing overall engagement and productivity.

• Streamlined Communication Channels: Spearheaded the organization and execution of virtual All Hands meetings, leading to improved internal communication and fostering a stronger sense of connection within the team.

• Optimized Internal Communication Strategies: Developed and implemented strategies to enhance internal communication processes, resulting in increased transparency and alignment across various teams.

• Enhanced Employee Experience: Leveraged feedback to continuously refine and improve communication initiatives, ensuring that remote employees felt supported and connected.

Program Manager, Internal Communications

• Enhanced Client Success: Fostered strong client relationships by proactively identifying and addressing their needs, leading to improved customer satisfaction and long-term loyalty.

• Optimized Product Utilization: Guided clients in the effective use of products and services, resulting in increased adoption rates and helping clients achieve their business objectives.

• Proactive Issue Resolution: Anticipated and resolved potential issues before they escalated, ensuring seamless client experiences and minimizing disruptions to their operations.

• Strategic Account Management: Conducted regular check-ins and business reviews to understand client goals, assess performance, and provide actionable insights for maximizing the value of their investment.

• Customer Advocacy: Acted as the voice of the customer within the company, advocating for client needs and collaborating with internal teams to enhance product features and support.

Product Sales Specialist

Kills Boro Brewing Company

• Boosted Social Media Engagement: Achieved a 200-user increase in Instagram following through targeted promotions and strategic campaigns, significantly enhancing brand visibility and customer engagement.

• Revamped Digital Content Strategy: Overhauled the content strategy across Facebook, Instagram, and Twitter, leading to improved brand recognition and more effective customer interactions.

• Optimized Content Production: Coordinated with freelance photographers and restaurant staff to streamline content creation, ensuring high-quality output and operational efficiency.

• Enhanced Brand Presence: Implemented initiatives to strengthen the company’s social media presence, resulting in increased customer interaction and brand loyalty.

Social Media Coordinator

Gateway Arms Realty Corp.

• Ensured Facility Excellence: Maintained a high standard of cleanliness and orderliness in common areas, including lobbies, hallways, and restrooms, creating a welcoming environment for residents and visitors.

• Proactive Maintenance Management: Conducted routine inspections of building facilities, promptly addressing maintenance needs to ensure optimal functionality and safety.

• Handled Repairs and Upkeep: Performed minor repairs and maintenance tasks, such as changing light bulbs, unclogging drains, and fixing leaks, contributing to smooth building operations.

• Streamlined Waste Management: Coordinated waste management activities, including trash collection and recycling, to maintain cleanliness and adhere to local regulations.

• Delivered Exceptional Customer Service: Responded to residents' requests and concerns with efficiency and empathy, addressing issues to enhance tenant satisfaction.

• Supported Events and Projects: Assisted with facility events and special projects by setting up and breaking down equipment, ensuring seamless execution and adherence to safety standards.

Multi-Property Maintenance Coordinator

Walgreens

• Delivered Exceptional Customer Service: Provided outstanding service to customers by addressing their inquiries, resolving issues, and ensuring a positive shopping experience, resulting in high customer satisfaction ratings.

• Managed Transactions Efficiently: Handled cash, processed transactions, and operated point-of-sale systems with accuracy, contributing to a smooth and efficient checkout process.

• Promoted Products and Services: Actively promoted Walgreens’ products and services, including loyalty programs and special promotions, to enhance customer engagement and drive sales.

• Maintained Store Presentation: Ensured the store environment was clean, organized, and well-stocked, which contributed to a welcoming atmosphere and improved customer experience.

• Collaborated with Team Members: Worked collaboratively with team members to achieve store goals, support operational tasks, and provide seamless customer service during peak times.

• Resolved Customer Complaints: Addressed and resolved customer complaints and concerns promptly and professionally, maintaining customer trust and satisfaction.

Customer Service Associate

At Plaid, I managed day-to-day operations in our 30,000-square-foot NYC office, acting as the primary contact for all facility service needs. I led onboarding orientations, ensuring seamless transitions for new hires, and coordinated across departments to provide an excellent experience for employees. I also worked with remote teams to maintain consistent satisfaction across locations.

At WeWork, I focused on improving member and employee experience by streamlining communication and gathering feedback to enhance the onboarding journey. My initiatives aimed to increase engagement and foster a strong sense of community.

At Apple, I played multiple roles, including a Creative (Onboarding Specialist), where I led group training sessions, ensuring customers had high-quality experiences with Apple products. In my Program Manager role, I developed remote onboarding programs to boost engagement and productivity for employees, reinforcing a culture of continuous improvement.

Across these roles, I’ve gained proficiency with tools like Google Workspace, Slack, Jira, Confluence, Zoom, Asana, Notion, AlderFM, Brivo, OpenPath, Prism, Building Engines, Workday, Salesforce, and Robin Powered.

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