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Anthony Villella

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As a strategic customer success manager, I have over 10 years’ experience in building and managing beneficial relationships and engagement models across a range of customers in both the private and public sector. Customer Success is a philosophy that focuses on driving adoption and customer retention but ultimately, it's about building strong relationships with customers - the result is a flywheel of company growth driven by existing customers. By focusing on learning more about retention and engagement and forming strong feedback loops with other teams, I have been able to work on projects that strengthen our understanding of our customers and driving SaaS revenue. Basically, I am the customer's biggest fan! Throughout my career, I have chosen to join entrepreneurial companies where I have pursued my passion for helping others and keeping customers happy. Specialties: Customer Success | Account Management | B2B | B2C | Professional Services | C-Suite Communication | Project Management | Customer Portfolio Expansion | Learning & Development | Stakeholder Management| NPS | Product Adoption | Implementation Support | Renewals | Change Management

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